Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from Vital Parts.”

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“Genuinely great service. Caring, patient, helpful, knowledgeable staff and very, very professional. I would definitely recommend Vital Parts. Even sent me several samples before I placed an order!”

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“Items exactly as described and arrived on time. My only gripe is the cost of postage and packaging - it exceeded the cost of the items themselves.”

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“Arrived on time and as described”

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“Excellent service with quick delivery”

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“Excellent company to deal with. Unfortunately my order went missing with Royal Mail but an email to Lisa at customer services was promptly dealt with and I received a replacement order the following morning.”

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“My order came VERY quickly so was very pleased with that and they fitted my washing machine so happy days! Thanks Vital Parts :)”

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“Excellent. Good telephone advice and quick delivery .Delighted with product.”

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“Prompt efficient service. First time I have used Vital Parts but would certainly recommend them to my friends.”

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“I couldn't be more pleased with the items I purchased (25mm ID rubber ferrules) ... these knock anything similar from China into a cocked hat; quick delivery too. Highly recommended!”

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“As always fast, efficient, and quality, value for mioney product.”

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“On the money. Easy order. Quick delivery. What more do you need?”

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“Excellent company to deal with, excellent range of quality products that you just can't get in shops. The real sign of a good company though is the way they handle a problem, I had a problem with my order and Vital Parts went out of their way to sort it out quickly and efficiently and I can't speak highly enough of their service.”

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“Very prompt deliver and good quality products.”

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“Good product and came quickly.”

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“Very good service. The components arrived sooner than expected.”

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“Easy to find exactly what I was looking for, simple to order and arrived promptly, excellent service”

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“Great items, did the job!”

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“The parts I ordered arrived earlier than expected and are of great quality, just as was needed. Many thanks”

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“Well packed, prompt delivery. Contents as ordered and I now have a very easy-to-move glass topped table. Very peased!”

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Vital Parts is rated 4.7 based on 3,001 reviews