Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very fast and efficient service, would recommend Vital Parts to anyone, well done, and thanks.”

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“Good selection of parts offered at reasonable prices. My package arrived promptly and as described. Excellent service - I would use again. Thanks.”

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“Very good customer service, when they realised that parts were out of stock. Called me and found an alternative. (Perhaps could update online stock levels faster).”

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“Clear user friendly site, able to quickly ID what I needed. Prompt feedback on available parts, and rapid dispatch and arrival. Ideal.”

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“Just as said on internet if not better very pleased”

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“What a great company to find. I will definitely return. Thank You”

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“Great service, quick delivery.”

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“Speedy delivery - now that I’ve ordered the correct size part it fits perfectly - silly needs ordered 6mm instead of 6cm stopper!”

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“Excellent service. Called to check I was ordering the correct item. Less than 25 hrs I had received the items”

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“Excellent service and customer advice with a follow up call to give full disclose preventing a problem. Will definitely be a return customer”

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“Excellent service from start to finish. Sales guys were very helpful and even sent a free sample. Would fully recommend this company.”

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“The product looks great, delivery was okay, and the company seems to be organised and care abou customers.”

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“Exactly as ordered and arrived very promptly”

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“I placed my order on Thursday and I paid extra for the delivery in 1-2 days. I received my order only today - Tuesday. So I don’t know how that happen, but it was very urgent for me and I am disappointed. I would expect a refund for the delivery fees that I paid, as my order came not in time. Looking forward for your answer.”

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“Brilliant service from Vital Parts.”

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“Genuinely great service. Caring, patient, helpful, knowledgeable staff and very, very professional. I would definitely recommend Vital Parts. Even sent me several samples before I placed an order!”

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“Items exactly as described and arrived on time. My only gripe is the cost of postage and packaging - it exceeded the cost of the items themselves.”

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“Arrived on time and as described”

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“Excellent service with quick delivery”

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“Excellent company to deal with. Unfortunately my order went missing with Royal Mail but an email to Lisa at customer services was promptly dealt with and I received a replacement order the following morning.”

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Vital Parts is rated 4.7 based on 2,995 reviews