Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service Fine, Parts Good Quality, Sizing just what we wanted, Delivery Cost and time scale very acceptable My wife is very pleased I am esstatic!”

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“Items ordered arrived in good time. Given the cost of my order and the lack of weight I thought the postage charged was on the high side.”

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“Ordering was easy and quick. All the order turned up when it should of and packed well. Excellent product.”

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“The parts were exactly as described and fitted perfectly. They were well priced and delivered within 24 hours. No more to say.”

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“A good range of parts and speedy delivery”

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“Wrong parts sent, no explanation or prior warning. A bit of a waste of the next day delivery fee”

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“excellent service, thank you for all of your help .”

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“The 36mm tower glides were delivered very quickly and replaced the wheel castors on my armchair. I can now move it about on the carpet easily and without leaving deep tracks.”

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“Bought some rebar safety cap ends and these were of good quality and good fit also quick delivery”

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“Fast delivery/all good 👍”

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“I only had a small order but the delivery was very quick and what really impressed me was that I was phoned to double check what the parts were needed for and an alternative solution suggested which made for a much neater job”

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“This company provides a vast range of components with several options of sizes. Making a purchase is easy online and free delivery is quick.”

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“Only rubber bushes ordered but they were the right size and came promptly. The package costs were excessive for a very small order.”

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“Great service”

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“Hard to review something that has not yet arrived”

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“Good service. Review requested before parts received though”

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“I telephoned because the web site was too difficult to negotiate and had great help and rapidly found what I wanted which arrived promptly by post.”

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“Item exactly as described, del'd on time. Can't fault.”

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“Received parts in good time. Easily fitted as replacement feet for canteen chairs. Seem like a good quality product so hopefully last for many years.”

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“Good quality and excellent service will use again”

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Vital Parts is rated 4.7 based on 3,001 reviews