Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“Great part range and advice given when I spoke with customer services. Products match the description with no hidden issues.”

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“Quality components at a good price.”

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“Carpet gliders arrived quickly. We've ordered these before for all the chairs in a golf club. Had no complaints from around 3 years ago. Gliders are hardwaring with a steel base that securely screws to the leg. Just make sure you order the biggest possible for heavier items.”

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“Plaetic fence post caps fitted & working. Fast service.”

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“Excellent service! I ordered two different types and sizes of plastic stop ends for scaffold poles. The order was fulfilled with the correct quantities and sizes and dispatched in good time.”

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“Excellent quality parts, delivered quickly.”

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“Parts arrived very promptly and were exactly as advertised.”

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“Very efficient service. My order arrived within a very short time. Thanks”

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“I am very pleased with all the items I ordered. Also, communication was excellent about availability and shipping.”

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“Product great. Dispatch took a long time so almost two weeks from order to receipt of goods which means I won’t use again.”

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Thank you for taking the time to leave your comments James, I am pleased you are happy with the product. In regards to the dispatch time, I can see that the parts were in stock when you ordered and agree, the dispatch should not have taken as long as it did. I have raised this with our Warehouse team to review and once I have an outcome on this, I will email you separately with the information. Please accept my apologies for any inconvenience this has caused you and rest assured, we will use the feedback for continuous improvements to our service. Kind Regards, Victoria Customer Service Manager Vital Parts

“Very good transaction, parts came very quickly, and worked very well.”

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“Product fitted the bill perfectly and quality seem good. And a speedy service. All good. Thank you”

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“They did what I bought them for and the service was excellent by Vital Parts.”

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“Efficient service. There was an issue with one of the parts but the customer service team immediately arranged for a replacement to be sent with no fuss.”

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“Was easy to order and pay, and delivery was very quick,. Spot on cheers.”

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“Really good website with lots of variety, at competitive price’s. Would recommend”

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“Vital parts have a great range I found exactly what I required. I ordered the part I required, but after a day was email to it was out of stock and that a replacement was available which would be dispatched instead if I didn't say otherwise. I found this customer service to be excellent and replacement product was great too.”