Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,003 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy transaction,would recommend to anyone”

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“very pleased fitted well thankyou”

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“Good price.Fairly Quick delivery.”

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“Ordered M5 x 60mm nylon screws and M5 Wingnuts last week. M5 Wingnuts were delivered as expected in good timing. However, was advised by customer services that I'd receive M5 x 50mm screws due to low stock of the 60mm, which I agreed to test for my application and would keep if they worked. But I've received M5 x 30mm instead of the 50mm. Tried to get in touch with customer services and Chris M regarding returns and wrong invoicing but had no reply.”

Helpful Report

Hi Sam, Thank you for getting in touch regarding the order, following our recent conversations directly, I am pleased we have been able to agree on a resolution for the mistake that occurred with the alternative part that was offered. We have arranged a collection for the incorrect goods and we will process your request once they have been returned. Once again, thank you for your patience whilst we work to resolve this for you. Many thanks. Victoria Customer Service Manager Vital Parts

“Excellent service and very quick on delivery. Would recommend this company.”

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“Absolutely fabulous service - special mention and thanks to Stephanie Just SO refreshing in this day and age of " impersonal " internet transactions and hassle , to be able to speak to a real human being , to be treated like customer who is important to their business , and for it to be followed up by impeccable product and service . I can not praise them enough congratulations”

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“Absolutely ideal. I was able to find the selection of parts needed. They arrived as ordered and did the job”

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“An excellent supplier with parts supplied on time and in full”

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“Good website and a large range of products. very good service. Peter Sandwell”

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“In time 1 damaged box”

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“Very pleased with the caps that I received.”

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“Delivered promptly product very good”

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“Accurate advice given over the telephone and appropriate goods arrived to save the day.”

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“Amazing range, delivered promptly”

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“I received exactly what I ordered in good time. Their prices are competitive too.”

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“Good choice of parts and excellent service. I am not a commercial buyer so great that you can get small quantities.”

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“Had an issue with order but they managed too sort out they called me and was very professional”

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“Slow despatch times. A week to send an order! Never did receive the sample ordered, even after a phone call.”

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“Ordering was easy, parts are as expected. Good price. Only down side was delivery, the order didn't dispatch when expected so was delayed by a few days. Customer service were very helpful and sorted it out quickly.”

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“Excellent service, good advice with free samples dispatched & goods doing the job”

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Vital Parts is rated 4.7 based on 3,003 reviews