Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service from first contact to receiving products.”

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“The service was prompt and goods as described.”

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“Excellent service, parts arrived quickly and were just the job!”

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“Parts as expected and promptly delivered”

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“Well I still haven't received the goods so that's not great! I asked that it not be sent with post as our postal service is basically non functional, but it was still sent with parcel force and as predicted I have still not received and am unlikely to. Considering the job was urgent and I have now wasted alot of money on parts and carriage and I have nothing to show for it, I am pretty 🙁”

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“This is probably the third time I’ve ordered Teflon Glides from you. Each time the order has been processed quickly and the parts delivered within a couple of days from placing the order.”

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“Everything as expected and delivered promptly”

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“Outstanding service. Quality advice was given and the parts were received quickly.”

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“speed is very good but quality poor”

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“I was working for a solution for our product. Stephanie was very helpful in helping us getting just the right solution which saved lot of time and resources. Great customer support I would say.”

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“Great stuff”

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“Amazing customer service ! Honestly, my order was tiny, but Vital Parts gave it 100% calling me to discuss availability, timings, suggesting replacements, altering items and postage. Caring for it as if it were a big order from an important client. Quite remarkable.”

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“Excellent customer service. I ordered the wrong size Vital-parts exchanged without any question and nil charges. My tiny order was given a high priority by the excellent staff at Vital-parts. Many other organisations could benefit from copying this supplier's customer service and care policies”

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“Good product. Good price. Prompt delivery. Would recommend.”

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“Most satisfactory”

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“I have purchased various items from Vital Parts and confirm all good quality items at a reasonable price- Prompt delivery and always helpful if you have a query.”

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“The silicone material the bungs are made from are harder than I expected and will not stay wedged in the holes, I was expecting them to be more malleable and form a better seal and to stay in place, so won't be using them and hence went in the bin.”

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“Good quality product”

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“easy to order , communication 100% ,quick delivery will use again”

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“I was looking for plastic feet for some chairs with required very specific dimensions. Vital Parts replied to my queries quickly and efficiently. They sent me five different samples for free before I found the size that fit. Excellent service!!”

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Vital Parts is rated 4.7 based on 3,000 reviews