Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Vital Parts and only placed a small order, but there was no problem and the service was first class. Have now added them to our list of prefered providers.”

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“Excellent service, even on a small order, AND even sent me some samples prior to me placing an order. Just made ordering and delivery so simple.”

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“I have requested an exchange for my items but I have yet to have a response. Poor customer service. I will be ordering parts elsewhere from now on.”

Helpful Report

Hi Oliver, apologies that it took longer than expected to respond to the return request, from time to time these requests can build up due to processing but we are always trying to improve efficiency here so your feedback has been noted. I do believe your request has now been dealt with and the items exchanged. I hope that this resolution was satisfactory and that you won't be put off from using us in the future. If there is anything else we can do to help, please do get in touch via email or over the phone. Kind regards, Josh B.

“Very polite and helpful staff. Quick delivery of samples. Fast service on the following main order.”

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“informative, helpful and prompt”

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“You delivered very quickly, as promised, and the goods were 1st class exactly as described.”

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“not what I order and to take payment and then be told out of stock”

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Hi David, Apologies that you felt it was necessary to leave a negative review on this. I can confirm that steps were taken before the order was shipped to let you know about the lack of stock for one of the parts you ordered. Our sales person ran through the very close matching alternative part which was agreed with yourself over the phone. Of course, had this have been an issue at the time a refund would have been processed to prevent any difficulties on your end. As a resolution we have offered to send you some additional feet to meet your requirements, I hope that this swift response has helped satisfy the issue you have mentioned. We're always here to help, so if you have any problems please get in touch with us either via phone (01233 713 581) or through our website. Kind regards, Josh.

“I was particularly pleased that Vital Parts treated my order as important, even though it was a small order made up of low numbers of components. Their range of products is great, and some would be hard to find in domestic catalogues. Great company, with fast delivery. I've already recommended them to a friend.”

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“It's great for a company to accept small orders for parts not available in DIY and specialist tool stores. Second order and still an excellent service and delivery. Ordered in the evening and received morning after next; can't get much faster than that. When enquiring by phone, always a polite and informative response. Will definitely order again whem required.”

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“Excellent communications and customer service.”

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“Very good service”

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“Reliable, prompt service again. Thanks”

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“Delivered what I ordered, on time and the items have fulfilled their purpose admiraby.”

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“Very good and quick service..”

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“Quick, delivery, helpfull helpline”

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“Excellent telephone support. Well priced, and a speedy delivery”

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“The product is good quality. I was a bit disappointed in the minimum order amount.”

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“efficient quick and affordable”

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“Very easy online ordering, speedy service/delivery and progress notifications.”

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“Have tried for two weeks to get replacement caps/inserts for our garden chairs. Spoke to Emma on line yesterday; two samples forwarded 1st class post, received this morning. Perfect fit. Replacements ordered. Very pleased with product and service. Would thoroughly recommend to all. Thank you Emma!”

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Vital Parts is rated 4.7 based on 2,996 reviews