Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deivered quickly easy to order”

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“Decent products, service, and lead-time, as always.”

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“Speedy delivery and exactly as advertised.”

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“good service and quick delivery and a phone call to offer alternative when part was short on quantity”

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“It was an odd request I had and was really grateful for the help I was given. Couldn't have asked for more. Price was great and delivery very fast. A very helpful and reliable seller.”

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“Excellent customer service, overall very good experience from sample ordering through to placing order and receipt of goods.”

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“IT DID WHAT IT SAID IN THE AD!”

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“easy to navigate website, prompt delivery and regular updates on order progress”

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“The product supplied was exactly what I was requiring, and delivery was very good.”

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“Good website, fast service.”

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“easy to use the site and prompt delivery”

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“Fit like a glove, perfect.”

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“Helpful advice over the phone and prompt despatch of order.”

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“Although there was a hiccup in supplying the item requested, I was very impressed by the concern shown and actions taken to put things right.”

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Hi Brian. We'd like to apologize for not getting back to you on this, we work to keep our customers up to date with their orders and is actually something we pride ourselves on so this is isn't something that we like to see. We have now updated the images on-site to display the correct imaging and have refunded your order as a gesture of good-will. I hope that this will not put you off using us in the future. Vital Parts.

“I just needed a small quantity of feet to fit garden chairs, and the guys at Vital Parts went out of their way to ensure I got the right parts in the colour I wanted, even though it meant a lot of to-ing and fro-ing for them. I have never experienced customer service like that. Thanks very much!”

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“Vital Parts provided a quick and efficient service straight to my door, very quick and efficient. Also very informative when it comes to product knowledge.”

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“Parts ordered quickly and easily. Delivery was quicker than expected. Quality product received. Thanks for your help - would recommend.”

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“We did have a few problems with wrong sizes on packaging, although goods the right size, but, after a phone call it was put right. We will be using this company again, First class service, thank you...”

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Hi Patrick, We're sorry that you didn't have the best experience when using our site, we take negative feedback very seriously and always work towards providing a positive experience. I hope that by now the issue has been resolved and that someone has got in contact to provide you with a solution. Kind regards Vital Parts.