Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great that there are companies like vital parts where you can get the replacement parts like the rubber ends to my crutches”

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“Great products and really fast delivery”

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“I needed something to cover the top of a wide, open-topped, round metal gate post. A web search search came up with a PVC cover of the right size, from Vital Parts. The correct part arrived promptly, and fitted perfectly. I have every hope it will protect the gate post for many years.”

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“Good product, good price, fast delivery and great communication. Highly recommended.”

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“Wanted replacement ferrule to cane and thanks to exact mm measurement got one that fitted exactly. Speedy delivery even ti Isle of Man.”

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“Product as expected, good quality, quick delivery.”

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“We required to have unusual chair feet in a grey colour to replace the original ones which had fallen apart. An earlier attempt to order some from another supplier had been unsuccessful as the measurements were incorrect. We were therefore uncertain of the exact size needed or if the colour we wanted was available so I contacted Vital Parts. I received very helpful guidance and was able to place our order very easily. The items arrived very quickly and are perfect (see attached photo). I thoroughly recommend this company.”

Vital Parts 5 star review on 10th December 2019

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“These items wore out too quickly and had to be replaced”

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“thanks great service”

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“First class service - was able to send sample tube insert for comparison which ensured correct replacement was specified. Excellent E-mail chat & the parts arrived ahead of schedule. Can't do better than that! Thank-you.”

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“Nice to find a company that can supply "difficult to find" plastic fittings and that is also willing to accept small orders. So much easier than trying to hunt down such parts in the DIY sheds - usually without success. So glad I stumbled upon Vital Parts.”

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“Received on time and as expected.”

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“Quick service, correct parts but a postal cost of £4.85 on top of the £4.70 cost of the parts seems excessive. Could they not have been sent second class post in view of the size and lightness of the parts?”

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“Great service, excellent flexibility for order quantities and speedy arrival.”

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“Excellent service, ordered Sunday evening received a call on the Monday to confirm I was happy with a replacement part due to a possible delay, received the product Tuesday afternoon.”

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“Bought from them a couple of time now, Had excellent service once again. Would definitley buy from them again”

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“Excellent service. Received foc samples quickly. Placed our order easily and got quick delivery.”

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“Great service and website very informative with great flexibility for ordering”

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“Parts were exactly as described which meant they were what I needed and arrived very quickly”

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“Excellent product, very quick delivery, definitely buy from again.”

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Vital Parts is rated 4.7 based on 2,995 reviews