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Vital Parts Reviews

4.7 Rating 2,981 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,357
 Metrics Info
4.7
Based on 2,981 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Neil
Verified Buyer
“Great product. Works really well on the legs of my sofa. Would definitely recommend.”
Helpful Report
Anonymous
Verified Reviewer
“My phone call was dealt with by Ranee who was terrific in helping me with a detailed specification for my order”
Helpful Report
David
Unverified Reviewer
“I placed a order at 10-30 Friday 10th of March.the order was not dispatch untill Tuesday 14th March Not enough staff in the warehouse still waiting”
Helpful Report
Mark
Verified Buyer
“Fast service”
Helpful Report
Stuart
Verified Buyer
“Good value and a relatively quick delivery”
Helpful Report
Lynne
Verified Buyer
“The parts are fine and just what we need. On your website the dimension of height of threaded part (C) was 40mm which is not correct.”
Helpful Report
Charles
Verified Buyer
“Website easy to navigate and find required items. My order was delayed due to items being out of stock but I was kept informed and did not have to wait overlong for delivery. Items are as I wanted so I would order again if required.”
Helpful Report
David
Verified Buyer
“Found exactly what I needed, ordered it on-line and it was posted to me in good time, what's not to like?”
Helpful Report
Ian
Verified Buyer
“Very helpful team, The only disappointment was delayed shipping of several weeks as their own delivery was delayed. However very responsive and part shipped to help me out.”
Helpful Report
Matt
Verified Buyer
“Twice now I have had to order for our other branch and get what I needed here pronto, Carly on the sales team has been fantastic on both occasions, she has helped me no end getting out of a pickle and getting my order to me the next day. excellent service and very helpful Carly in sales.”
Helpful Report
James
Verified Buyer
“Order took a while to arrive, but as is sometimes the case with more niche products. I suppose more UK stock would be good. Otherwise very good experience and customer service.”
Helpful Report
Peter
Verified Buyer
“great service thank you”
Helpful Report
Krasimir
Verified Buyer
“Thank you for the good service.”
Helpful Report
Steven
Verified Buyer
“Product was great, when fitted looked fantastic”
Helpful Report
Richard
Verified Buyer
“found just what I was looking for. only a very small order so next day delivery at nearly £5 seemed a bit excessive but no other option. Would definitely recommend for those hard to find or even name! fixings.”
Helpful Report
Mandy
Verified Buyer
“Sorry to leave a disappointing review ! Placed order on a Tuesday paid for 1-2 days delivery got phone call Tuesday afternoon suggesting a replacement item all good so far …. Accepted replacement…. Took a chance and booked a Chippy for Thursday afternoon, the received an email ! Asking me if I could choose another replacement item ! Which obviously meant there was going to be no delivery… I rang to sort out whatever could be sorted and the man on the other end of the phone was very apologetic, I had to ask for a next day delivery of my order which I was made to feel as if it would be done as a favour !! In short I Paid for 1-2 days delivery took 3 luckily Chippy took £20 for time and fuel, products are great and I have now completed the task. Would use again but won’t be relying on delivery timings.”
Helpful Report
Michael
Verified Buyer
“Very helpful finding an alternative for an out of stock part. Prompt delivery and top quality products.”
Helpful Report
John
Verified Buyer
“VERY FAST SERVICE. FOR BOTH QUOTATION AND DELIVERY OF GOODS”
Helpful Report
Campbell
Verified Buyer
“This is the second time I have purchased various size tops for garden post tops to prolong the life of our fencing. Great service”
Helpful Report
David
Verified Buyer
“Each foot has a metal washer inside, brilliant !”
Helpful Report
Vital Parts is rated 4.7 based on 2,981 reviews
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