Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,994 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found exactly what I needed, ordered it on-line and it was posted to me in good time, what's not to like?”

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“Very helpful team, The only disappointment was delayed shipping of several weeks as their own delivery was delayed. However very responsive and part shipped to help me out.”

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“Twice now I have had to order for our other branch and get what I needed here pronto, Carly on the sales team has been fantastic on both occasions, she has helped me no end getting out of a pickle and getting my order to me the next day. excellent service and very helpful Carly in sales.”

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“Order took a while to arrive, but as is sometimes the case with more niche products. I suppose more UK stock would be good. Otherwise very good experience and customer service.”

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“great service thank you”

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“Thank you for the good service.”

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“Product was great, when fitted looked fantastic”

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“found just what I was looking for. only a very small order so next day delivery at nearly £5 seemed a bit excessive but no other option. Would definitely recommend for those hard to find or even name! fixings.”

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“Sorry to leave a disappointing review ! Placed order on a Tuesday paid for 1-2 days delivery got phone call Tuesday afternoon suggesting a replacement item all good so far …. Accepted replacement…. Took a chance and booked a Chippy for Thursday afternoon, the received an email ! Asking me if I could choose another replacement item ! Which obviously meant there was going to be no delivery… I rang to sort out whatever could be sorted and the man on the other end of the phone was very apologetic, I had to ask for a next day delivery of my order which I was made to feel as if it would be done as a favour !! In short I Paid for 1-2 days delivery took 3 luckily Chippy took £20 for time and fuel, products are great and I have now completed the task. Would use again but won’t be relying on delivery timings.”

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“Very helpful finding an alternative for an out of stock part. Prompt delivery and top quality products.”

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“VERY FAST SERVICE. FOR BOTH QUOTATION AND DELIVERY OF GOODS”

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“This is the second time I have purchased various size tops for garden post tops to prolong the life of our fencing. Great service”

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“Each foot has a metal washer inside, brilliant !”

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“Prompt delivery, good product”

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“Cannot fault this company. A different item arrived from the one I ordered but with a quick phone call, the issue was resolved with no fuss whatsoever. A pleasant and helpful young lady in customer service. Will use this company again.”

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“Very helpful and were able to get our parts at a short notice.”

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“Excellent product, with quick delivary times.”

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“World class service”

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“great swift vital service”

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“I am in the process of returning the items because they didn’t arrive in time, due to a slow processing of the order, and consequently I had to buy from another supplier. Other than that, I think he customer service is very good and you are very helpful. The delivery and speed of processing just didn’t deliver this time. Alex”

Helpful Report

Vital Parts is rated 4.7 based on 2,994 reviews