Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No question was too much trouble. Samples readily supplied and the ordering process through to receipt of good quality products was excellent.”

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“good response, no issues.”

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“Offering 12 samples outside normal procedures, with very little pleading from me!”

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“Efficient service - recommended”

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“Ordered parts and what they said would happen did arrived on time and quality good just as described thank you”

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“Thank you for your excellent service. Much appreciated.”

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“Very good product, product sent out very fast from point of order. Good value for the money, very happy, will be ordering again very soon. Excellent company to do business with.”

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“Excellent service, high quality products!”

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“Had a bit of a hiccup with the order and communications but eventually resolved. Then delivery was sent express. The parts were spot on and excellent quality”

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“Still not arrived.”

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“Even though the parts were ordered over a bank holiday, the service and delivery were very quick. Thank you”

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“Great service”

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“Excellent and quick service”

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“Speedy delivery, no hassle purchase, thank you.”

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“Good knowledge of their products and quickly advised which items would be suitable for our production. Received well packaged and items seem to be of a decent quality. Problem with actually sending items , but just human error.”

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“Could have done with a locking nut but ok doing the job I got them for thanx”

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“Extremely Poor Service, lack of response to phone calls, emails or their online advisor in response to none delivery of goods. Have no problem if companies hit snags but no excuse for poor communications.”

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Good Afternoon, thank you for getting in touch with your feedback. I can confirm following an earlier telephone call, your order is being dispatched today on a Next Day service for you. If you wish to discuss this further, please let me know a suitable time to contact you and I will be happy to answer any questions you may have. Kind Regards, Victoria Customer Service Manager.

“Good products at a good price. Fast delivery and excellent communication. Called me to ask if a substitute item would be acceptable.”

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“Still waiting for delivery of some pvc caps Ordered over a week ago”

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Good Afternoon, thank you for getting in touch with feedback surrounding your order. I can see that the goods have been delivered on a tracked service earlier today. Please accept my apologies for the delay around the order and should you wish to discuss this further, I will be happy to answer any questions you may have. Please do not hesitate to let me know a suitable time to call you to discuss. Kind Regards, Victoria Customer Service Manager

“Good arrived in time and were well packaged. Quality of end caps as required.”

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Vital Parts is rated 4.7 based on 3,001 reviews