Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery and part was exactly what I need and fitted like a glove so all good!”

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“Excellent Service”

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“Good service, prompt dispatch”

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“Still awaiting a refund from a returned order from early June.”

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Good Morning Mark, I have checked with our accounts team on this for you and we issued a refund on 25th June 2019. Thank you for your feedback, we aim to process refunds as soon as possible. Sometimes they can take a bit longer than expected. Kind Regards Lisa C, Vital Parts

“Good product, quick delivery”

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“Happy with parts. friendly, helpful service over phone when ordering.”

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“good service thanks”

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“Order arrived very quickly. The items are a perfect fit for our chair legs.”

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“Iwas verty pleased with the ferrule i ordered & ifi need any others in the future i will be ordering them from you'”

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“Very quick delivery, easy ordering system, and got exactly what I required.”

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“Brilliant.”

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“The part had been hard to track down so we were pleased to locate it on this website. A great price and product and fast delivery. Thanks Bob”

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“good product and good service”

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“Fitted well and on time”

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“Parts were at a competitive price, arrived on time and were a good quality.”

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“Products arrived on time and were 100% as I expected, price was better than competitors.”

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“Hexagonal nut covers. Easy to order via the website, good communication throughout the transaction and the order dispatched and received very promptly. I’m pleased I found this company and would not hesitate to recommend them to anyone. Thanks, Mike Thomas.”

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“What we ordered was delivered very promptly and was exactly what we wanted - the service was excellent.”

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“More dimensions on the catalogue diagrams would be helpful. The sample requested arrived promptly. I don't buy goods using online payments, and the sales team were very helpful in accommodating my preferred method of payment for the full 20-item order over the phone.”

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“Found a product that fitted my requirement. Seems good quality and was pleased with product. Arrived quickly.”

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Vital Parts is rated 4.7 based on 3,001 reviews