VHL MECHANICAL Reviews

Name: VHL MECHANICAL
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 4.28

4.3 Rating 753 Reviews

82 %

of reviewers recommend VHL MECHANICAL

Company Reviews

Metrics

Info

4.3

Based on 753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE! - We have spent over a thousands pounds on fixing our boiler and the boiler is still not fixed. We actually have the same issue as when we started! Over 10 engineer visits and still no resolution. 2 months of frustration. - Don't be fooled by good reviews, they offer a discount to leave a good review. - Avoid at all costs. I found that the actual manufacturer of my boiler does a fixed price repair that covers everything for a fraction of what I have paid VHL.”

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Posted 8 years ago

“I required an electrician to replace my kitchen lighting fixture. I have high standards when work is conducted in my home. I contacted VHL having never previously used their services. Tyrese arrived and competently fitted the spotlight bar, he also shared information regarding LED spotlights, wattage, etc. Tyrese was very helpful, it was refreshing meeting someone dedicated to giving a good service and going the extra mile. Good job Tyrese!”

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Posted 8 years ago

“DO NOT USE THIS COMPANY, unlike us read the many poor reviews before booking this company and find a better plumbing supplier. VHL were booked by our tenent living in my wife’s flat (as we moved in together some years ago) as the heating system had stopped working correctly and he had accidentally broken the valve/tap on the bathroom radiator. VHL charged our tenent up front and come around and replaced the valve on the bathroom radiator. To fix the heating problem they suggested that changing the TRV heads on all other radiators may work and carried out the work before our approval and booked in a Power flush for the following week. A competent plumber or heating engineer would fully understand that the heating system was a closed system and a Power flush would not be nessecary and could not be the fault. Replacing the TRV heads on the radiators would have no effect with the heating problem. Out of the 4 heads and one valve VHL changed, two of them were left leaking and over time will damage our oak floors. We had British Gas and our regular plumber around to inspect the works VHL competed and to also diagnose the heating issue. The written report from our plumber and British Gas stated: VHL had competed unecesary works by changing the 4 TRV Heads, which two are leaking and would never of solved the heating issue. A Power flush was not required as the it’s a closed system and the fault is with the boiler, which is now being replaced. VHL charged our tenent £465 (which we have had to remburse our tenent for) for 4 TRV heads and 1 Valve, for what should be no more than 1hours labour to compete the works. The total for this should of been a maximum £7 per TRV, £15 for the value and £90 labour. Their parts are not heavily discounted and they have conned our kind tenent out of money as I was away on business abroad. We have struggled to communicate with VHL until we communicated that we were going to use our solicitors, but though Daniel started to communicate, it is still a challenge and will not give us a refund of any funds back, even after explaining to the owner, Daniel the faults with the repairs and unesecary TRV heads. Still he will not explain the over charge in fees. This company just says we explained the risks of any works we complete may not solve the fault, in truth they knew what they did would not solve the issue, just conning people out of money. Daniel at VHL states they will send an auditor around to see the faults in their work, but being very un-flexible on when this can happen and who needs to be present in the property, so I expect this will not happen, unless VHL commit and get some enthusiasm to resolving the problem. Check the various web sites before booking a plumber, this is the first time we haven’t and have had our fingers burnt and bank balance hit. Disappointed in the lack of embarrassment VHL show, not in any way care of what they have done or how they treat customers. This company is a con artist at work, DO NOT LET THEM INTO YOUR HOME! Be warned. Regards, Simon Jones Simon Jones Technical Production Director 07388 327 412”

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Posted 8 years ago

“Tyrese came to exchange my ceiling lights - he was very friendly, efficient and tidy. Can definitely recommend him.”

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Posted 8 years ago

“Matthew came out to deal with a problem we had with the gas meter, he was very cheerful and kind, he helped me understand the problem and then fixed everything! Quick, thorough and a pleasure to deal with. Thank you :).”

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Posted 8 years ago

“The company overcharged and then wouldn't refund. Left countless messages but never called back. A really terrible service.”

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Posted 8 years ago

“With a vast choice of trades on the market I suggest choosing another company. The work is substandard to say the least and a company with such a high staff turnover cannot be trusted. Half the time the engineers cannot even get your parts as the company owes various suppliers and has accounts suspended just causing delays, but of course you would be told another tale to excuse their failure as a business”

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Posted 8 years ago

“Terese was the electrician and he did a fantastic job sorting out our boiler electrics and fixing all the outstanding problems. Clearly knew what he was talking about and took great pride in his work. Put in the hours to make sure job done right. We'll ask for him personally if we need VHL services again”

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Posted 8 years ago

“The plumber turned up on time fixed the problem. And was helpful and friendly.”

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Posted 8 years ago

“Booked a service but they guy never turned up. Called the day before to confirm and gave them my contact number. They apparently tied to call me (on my old number) and left a message that they had to cancel.”

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Posted 8 years ago

“Booked an appointment to replace a pump. Had to pay £180 for an estimate. Jason/ Daniel never turned up, never called. Have asked for refund but not got so far. Avoid”

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Posted 8 years ago

“We are very pleased to have this engineer called Matthew he is very professional and polite and he fixed our boiler properly .Big thanks!”

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Posted 8 years ago

“"Oz, the plumbing engineer was prompt, polite and efficient. Explained the fault and fixed it"”

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Posted 8 years ago

“Oz from village heating carried out an excellent service,very happy with the work, would be more than happy to recommend to friends and family”

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Posted 8 years ago

“We had an electrical fire and were so lucky to get Tyrese. He was xperienced, smart and professional in dealing with the situation and getting us lighting back. He even cleaned the burn area which smelled bad! Highly recommended!”

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Posted 8 years ago

“After having so many issues with the previous engineer we had a great experience with Tyrese who has helped us and done all the work in a short time.”

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Posted 8 years ago

“Paid in full, but currently have a half-finished installation, with no hot water 3+ days and counting. An engineer has not turned up for the second day running to complete the job and they expect me to wait until next week. They never call back or proactively manage your case - management are always unavailable/in a meeting. You have to manage them. Worst customer experience and currently no committed resolution.”

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Posted 9 years ago

“They spent 5hrs trying to unblock and fix the toilet at my empty(just purchased) home. They couldn't unblock it but still charged me £540 and left a wet/dry vac full of Human faeces outside my front door which I was told I have to get rid of!!! Don't ever use Village Heating!”

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Posted 9 years ago

“Amit was very helpful! I would defiantly come back”

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Posted 9 years ago

“A simple electrical floor heating job is a continuing hassle. Twice a tradesman was booked to arrive & twice an hour or more after they were meant to arrive I received a phone call to say the parts hadn't arrived so I'd have to reschedule. I had to empty the room (not a small job) then put it all back & reschedule to flooring company that was coming to cover the work. Work still not done 3 weeks later TOTALLY UNRELIABLE, UNHELPFUL & very dim management”

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Posted 9 years ago

VHL MECHANICAL is rated 4.3 based on 753 reviews