VHL MECHANICAL Reviews

Name: VHL MECHANICAL
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 4.20

4.2 Rating 660 Reviews

80 %

of reviewers recommend VHL MECHANICAL

Company Reviews

Metrics

Info

4.2

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was rude and abrupt, would never recommend the company. The engineer needs to be sent in a customer service course, would not recommend your company”

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Posted 9 years ago

“Engineer was very thorouh and efficient”

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Posted 9 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Chris was very helpful and the work was carried out in a swift and tidy manner. Would recommend without hesitation. Have been a happy customer for over 20 years !”

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Posted 9 years ago

“I had my boiler serviced by VHL and very happy with the service and the Engineer.”

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Posted 9 years ago

“prompt, reliable, corporate, expensive, abrupt”

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Posted 9 years ago

Thank you for your review, we really appreciate your feedback, sorry to hear about the price issue, We have now improved our service based on your review by introducing a price match promise, so hopefully the next price we give you we can be much more competitve and save you money. Regards, Daniel Village Heating Customer Service Team

Posted 9 years ago

“Your engineer gave the correct advice for illegal gas boiler flue fitting. The matter is going to court. Thank you.”

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Posted 9 years ago

Thank you for your review we really appreciate your feedback and look forward to doing work in the future for you, glad our engineer Bhavik saw this issue and let you know. Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Avoid like the plague. Booked appointment to fix boiler at 11, engineer didn't turn up. Spoke to aggressive receptionist who said he was running late and would be there "soon". I rang a further 3 times over the next 2 hours after being told "he's on his way" each time. Eventually same aggressive receptionist admitted engineer had been held up at another job and couldn't leave. An engineer finally arrived at 3, did the "repair". A week later boiler went wrong again, same fault.”

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Posted 9 years ago

Hi, Sorry to hear about this issue, we are constantly improving our service and have retrained lots of our staff member to be able to assist our customers in a much better way, If you could drop me an email with you contact details so we can discuss the matter further and i can gain some more feedback, Thank you

Posted 9 years ago

“There is peace of mind when you use VHL. They will call you to say they are 15 minutes away. Their prices are up front, reasonable and they are reliable.”

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Posted 9 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Never again”

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Posted 9 years ago

“I needed 3 items of work to be done by a plumber. Your plumber arrived promptly, as arranged, and carried out the most urgent piece of work satisfactorily. I described to him the other two things I want done, he took photos and said for both he would have to look into the availability and price of components before he could give a quotation. I am disappointed that I have heard nothing more in several weeks, so have concluded that you are not interested in the work and I will be making other arrangements. C A Lewis”

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Posted 9 years ago

“very expensive firm to deal with, think british gas prices”

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Posted 9 years ago

“Completely useless. I had to get a different company in to actually fix the problem, which it turns out was very simple. Also, VHL were completely unresponsive to my emails DO NOT use this company”

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Posted 9 years ago

“VHL serviced our Vaillant Boiler recently. The Engineer was punctual and carried out the task promptly and efficiently. We hope to use them for the Annual Service in the future. HK of Park Street”

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Posted 9 years ago

“Good service from VHL. Had one of their boilers since 2009, get a yearly service through Homeserve insurance - which is expensive when you don't need it. Problem this weekend, noticed it Friday morning, no heating, hot water. Called them five o'clock Friday eve, engineer booked for Saturday. Called me at 08:45 to say he'd be with me between 11am/2pm. Showed up at 12:15, worked on the boiler, diagnosed the fault, gave good advice, was clean, polite and professional. First time this boiler has given me any cause for thought, so no complaints from me.”

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Posted 10 years ago

“Excellent value, excellent service and very prompt. Highly recommended”

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Posted 10 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Please avoid this company. The price I was quoted before arranging a Saturday afternoon engineer visit AND fix to a F75 Vaillant boiler fault code was £140 + vat. The engineer's 20 minute diagnostic visit determined that I would need a new pump. I was not told in advance that all their parts suppliers closed at 12 midday, so the pump would not be possible to obtain until after the weekend. The quote for the new pump was £250 for the unit + 2 hours labour to install which came to over £400. Despite the fix being included in my original quote, two days later £168 was taken from my bank account with no invoice provided. I went to an a different heating company and had the new pump replaced and fitted for a total cost of £245 parts and labour. This quote was comparable to others I received, none were over £290, certainly not the over £400 quote I got from VHL. The company were completely unsympathetic when I called them afterwards to discuss this blatant overcharging and dishonest attitude.”

Helpful Report

Posted 10 years ago

Hi Thank you for your review, we really appreciate your feedback, sorry to hear about the price issue, but we have now improved our service based on your review by introducing a price match promise, so hopefully the next price we give you we can be much more competitve and save you money. Regards, Daniel Village Heating Customer Service Team

Posted 9 years ago

“Engineer seemed competent but there were major issues. First of all the telephone operator had mixed up the times, telling me morning and writing afternoon in the instructions to the engineer. After I called to enquire the engineer came, but there was a clear sense that he had just had a full morning and was tired and had had no lunch and didn't want to be there. At this point it turns out that the phone operator had not relayed the key aim of the visit to him: to get a gas safety certificate. He did not seem to believe me that I had told the operator this as it was not written in his record. In the end I got no certificate but he did do a general check and gave some advice. I didn't get around to asking for a partial refund.”

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Posted 10 years ago

“He reported there was no carbon monoxide alarm when there was on which was in the same room and in date too. Also reported poor ventilation when the room had a window and door. I called the office to get the CP12 certificate changed”

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Posted 10 years ago

“Plumbers were very knowledgable and worked well together”

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Posted 10 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“Spent 2days chasing a quote. Needed a report for the works required so I could send to the freeholder, still to this day they haven't bothered to send it. Absolutely disgusting service. Would never recommend or use again.”

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Posted 10 years ago

VHL MECHANICAL is rated 4.2 based on 660 reviews