VHL MECHANICAL Reviews

Name: VHL MECHANICAL
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 4.28

4.3 Rating 753 Reviews

82 %

of reviewers recommend VHL MECHANICAL

Company Reviews

Metrics

Info

4.3

Based on 753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FRAUDSTERS, charged £109 for a boiler service, their lazy engineer didnt do the service as he was too lazy to park 2 mins away where there was free parking so left. Only 50% refund offered - disgusting - don't use!”

Helpful Report

Posted 9 years ago

“Very bad services. cowboys.. never respond to your emails or calls after making a complaint. i would recommend every one to aviod them”

Helpful Report

Posted 9 years ago

“Exceptionally pleased with this company, they fixed my boiler within a day of me calling. Staff are polite, would gladly use them again.”

Helpful Report

Posted 9 years ago

“Very crap service. My 6 year old son told the engineer what was wrong with the boiler My wife accidently unplugged the boiler it took the engineer 3 hours to work out what was wrong”

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Posted 9 years ago

“My toilet needed to be fixed. The plumber which came out was very helpful, their service cannot be faulted.”

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Posted 9 years ago

“Very happy with the service which Village Heating have provided. I called up today in distress as my mothers boiler had broke down. They offered me a great price, and sent an engineer to fix my boiler the same day. I would highly recommend this company as they are very professional and the prices are great, in comparison to British Gas”

Helpful Report

Posted 9 years ago

“This company is a SCAM "STAY AWAY". WHY? Review date: 24/02/2017 1. As a new customer they claim to give a discount price from £100 to £80. but in reality its without VAT so they end up charging £96 2. They claim its not a callout and infact say if the boiler is repairable thats all included. BUT when the boiler repairer comes and inspects they add "extra" repair charges and leave within half an hour saying they have to report it to company and they will send details. As you have already paid upfront you have no option but to wait for their additional quote which can go upto £700 (Please stay away from these scammers) [i consulted another company they got it fixed at £70, no callout charge. 3. The boiler repairer was very rude does not talk in english and if you ask them questions they tend to get irritated.”

Helpful Report

Posted 9 years ago

“First off - DO NOT TRUST THESE PEOPLE - they are incompetent to the point of being dangerous. They lie, they are clueless. It took me 4 weeks to try and get my boiler fixed and after all that I had to get British Gas in to get it sorted. You have been warned...”

Helpful Report

Posted 9 years ago

“Booked an hour. Engineers gone out twice in total about 20 min saying he needed to move the car. Looked at boiler about 15 min then let air out from radiators in about 20 min then said time was up. Need more time. I told him it was the pump and he did not touch it! Said it was a house. Need at least 2-3 hours to find out issues. Boiler not fixed. Gone. I would not recommend at all! Waste of money.”

Helpful Report

Posted 9 years ago

“When the engineer arrived and started looking at my boiler he quite quickly reeled off a list of things that could have been wrong, then tried to convince me I needed a new boiler that would likely cost around £2k. I don’t believe my current boiler is old enough to justify a new one, and this is the first time I’ve had a problem so I was suspicious. When I said I’d need to get a second opinion before committing to that kind of expense he tried to deter me by saying a different company would be way more expensive than them etc. I later discovered that while he was looking at my boiler he’d disconnected a tube inside of it that meant after he’d gone I was stuck with no hot water or heating (it was working sporadically before he came), and when his job report was emailed to me he’d listed four things that needed replacing in order to fix the boiler. To get a second opinion I had an engineer from British Gas come round the next day and didn’t say anything about what the guy from Village had said to see if he would say the same. He actually managed to fix the boiler in less than an hour and didn’t need to replace anything, saving me £100s (or £1000s if I’d have believed I needed a new boiler!) I see Village has a lot of positive reviews but based on my personal experience I can only recommend that people steer well clear of them and be suspicious of anything they say.”

Helpful Report

Posted 9 years ago

“Payment taken in advance. 1.5 hrs past the appointment time.Repairman never showed up. Did not receive a call. Because it is Saturday, nobody answering the calls. Do not use them.”

Helpful Report

Posted 9 years ago

“Village Heating diagnosed and fixed my boiler temporarily within the hour. I was extremely impressed as a company which I previously used only came out and diagnosed it. I was sent a quote the same day to fix my boiler and I am extremely impressed with their service. I would highly recommend this company to everyone, they are extremely professional and are an honest company.”

Helpful Report

Posted 9 years ago

“AVOID, same bad experience as other customers' mention. Payment made in advance, workman is clues less and rude.”

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Posted 9 years ago

“Plumber done a powerflush on 8 of my radiators! He did a great job, he arrived on time and cleaned up. Great service from Village Heating definitely will be using them to carry out all my heating and plumbing work”

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Posted 9 years ago

“I would recommend Village Heating Company in emergency as I'very got an issue with my heating system a few days ago, and I've made an appointment ,they took the payment in advance, the engineer was late, but fortunately he fixed my boiler. He apologised for being late. Thanks .”

Helpful Report

Posted 9 years ago

“Engineer could not even find way to our commercial property let a lone than fix our boiler. Left boiler unreliable with gas smell. He came and read the boiler manufacturer instruction, acted unprofessionally and unethical. Demanded cash payment in advance, no hidden charge they advertised, why then was we asked by engineer for more cash to continue working on. When we refused he stormed out and threatened us when asked by us to provide receipt for payment we had already made. Try to bite my hand because I grab a worthless satnav, who even use one of these nowadays. Bad impress and will never use your company again. I am left devastated by the experience.”

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Posted 9 years ago

“Had a broken boiler, Village Heating fixed it straight away! Very happy with their service!”

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Posted 9 years ago

“Fantastic service from Village Heating. Staff at Village Heating are great, as they were very friendly. Village Heating fixed my boiler, prices are fairly reasonable in comparison to other companies.”

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Posted 9 years ago

“This Company took payment in advance and never turned up. They said they would be with us between 5 and 6 pm calling half an hour before they arrived.When they failed to arrive we called several times.They claim they give 24 hr service but all we got was an answermachine.We did eventually get through to the Boss who said someone woyld call us. They never did. Our whole evening was ruined waiting for them Even 3 days later we had not heard a word from them even though they had taken our money. It is now nearly a week since our call to them and we have not even had an apology!!! How dare they take our money and not turn up. Meanwhile we ate still waiting for a refund.”

Helpful Report

Posted 9 years ago

“Excellent service, staff are genuine and friendly and professional, thank you!!”

Helpful Report

Posted 9 years ago

VHL MECHANICAL is rated 4.3 based on 753 reviews