Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Village Heating Limited Reviews

3.7 Rating 374 Reviews

17 %

of reviewers recommend Village Heating Limited

Company Reviews

3.7

Based on 374 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Read Village Heating Limited Reviews

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

Write Your review

Tell us how Village Heating Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my boiler installed in March 2021 from village heating, prior to installation, clearly because they were going to get a substantial amount of money, they were prompt but since the boiler has been installed I’ve had to call them 3 times and their service has been appalling. I sent emails after emails requesting for my warranty pack for the boiler which still hasn’t been sent to me. Just 2 days ago I called them as my boiler was making a shuddering noise, an engineer came who was extremely unprofessional and couldn’t wait to leave after 5 minutes of being there. He lied in his report that he fixed the boiler and when I sent email and video proof to the operational director telling him about the really bad service I had received and that the boiler was still make a shuddering noise, I received no response at all. Disgusted by their customer service. I paid £90 for absolutely nothing and they aren’t even refunding my money. Totally unreliable!!!!”

Posted 2 years ago

“Shameful company. Taking advantage of emergency call-outs. I explained my issue to the person on the phone. Called back to make sure they carry basic materials to fix common toilet issues. They require payment upfront. The plumber shows up without inlet valve, which is a basic material. Then they wanted to come back the next day and charge £200 to fix it, in addition to the £160 already charged, claiming it takes 3 hours to replace an inlet valve. So now I have been charged and my issue is not permanently fixed. Very unprofessional to show up without required materials. Plumber could have picked up parts at the shop, but didn't want to do that, it was only 5 minutes away.”

Posted 2 years ago

“I got a call from someone at the time the engineer was supposed to arrive to say that she was sick and couldn't come. I told the person on the phone to please not send her again when the appointment was rescheduled as I couldn't believe I was told this when I was expecting the engineer; why wasn't I informed in advance? Despite the person I spoke to telling me he wouldn't send her for the rescheduled appointment I received an email informing me that the same person would be coming. This is an unreliable company that doesn't listen. In the end I cancelled the appointment and booked a self-employed engineer who came on the same day. I won't use this company again. Also, they have taken payment and I bet I'll have to keep chasing them for my money back. Terrible company.”

Posted 2 years ago

“We had an appointment with you back in March - your engineer failed to arrive and yet £100 was taken from our account!!! I have chased this up with yourselves several times. This is appalling service from start to finish!! Could someone please refund our money! We are a small inner-city primary school suffering the effects of budget cuts and the extra expense of Covid.”

Posted 2 years ago

“Terrible company engineer went to my daughters house to replace boiler, spent all day there and couldn’t do it, used my daughters perching stool as a base for his ladder to access loft, which left marks on it,used her dish cloths tea towel and kitchen towel to clean up, scratched flooring , black marks on blinds step stool outside ruined , village heating have not addressed this at all, massive crack in the ceiling , not interested in resolving complaints just interested in requesting the negative reviews to be removed.”

Posted 3 years ago

“Worst company ever, the plumber knew he couldn’t fix the problem but said I can try for another hour and it might get fixed, when I agreed he worked for another 35 minutes then said sorry I can’t fix it you need to call the council, oh and of course he charged me for the full extra hour. Unbelievable sly people in this world”

Posted 3 years ago

“Please DO NOT use this company we had a new boiler fitted they went through a bedroom ceiling had two floods one in dinning room and one in the bedroom ,scraped dinning room chairs as they brought a long ladder through the house then told us ( we are in our 70s)we had not paid for a nest but we had!When they came to repair damage in the bedroom the two men told us that they were not allowed to leave our home until we paid as two OAP we are not going to run away !!!! We were given 100 pounds in compensation for ruining our home which is pitiful. There is no customer service at all.....be scared very scared .....you have been warned.”

Posted 3 years ago

“Really poor communication from office staff they are very rude, problem also not fixed still have no hot water”

Posted 3 years ago

“If there were no stars I would give them that. Do not use this company. I used them for an Electrical Safety Certificate and they tried to charge mefor things thatdidn't need doing (over 1000pounds extra) .I got an honest company to do the job and paid one third of the charges. When Iquestioned why theywere asking me to dothings that werenot within myflat (their engineer went into the Freeholders cupboard whichis outside my flat and said would not giveme a certificate unless the Freeholder did workswith him, luckily the Freeholder had a valid NICEIC ). When I confronted them they were rude and unhelpful. They wasted so much of my time just to try and overcharge me. Worst company EVER!!!! In addition the engineer they sent round was rude to my tenants and told them the flat was dangerous when all that was required forthe NICEIC was an up to dat consumer unit which someone did and past the certificate for 500 pounds when VHL where asking for 1600 pounds. Complete rip off.”

Posted 3 years ago

“Changed toilet cistern in a flat i service, it leaked into the flat below and flooded the bedroom, they came back and fixed it only for to leak again, terrible service”

Posted 3 years ago

“I have paid for EICR visit and remedial work, but to date there is NO EICR REPORT! Every day I have called this past week and in fact today I called 3 times. At 640pm today after a whole week of chasing up, the out of hours service said the "Supervisor has now left' and it would be sent tomorrow, when at 540pm they said he was there at the office and working on my report! I am getting the impression that this is all a HOAX AND A SCAM!”

Posted 3 years ago

“Engineer arrived on time cost over £100 before he arrived. He left while I was out saying nothing and had a report sent saying the psb needed replacing and I needed a new boiler which I don’t. After a phone call I was told they would order a part but couldn’t say when it would arrive. Fortunately my own gas engineer who was unavailable today rang back to say part was no problem and he’d fit it tomorrow. Don’t trust this company and the engineer was not particularly pleasant.”

Posted 3 years ago

“AWFUL COMPANY - AVOID AT ALL COSTS. The worst company I’ve ever come across, the turn up once and do not return. They say someone will call you back, and they don’t. You are forever chasing them. I feel so sorry for elderly people who do not have anyone to help them chase them up. They leave people without heating and hot water for weeks on end. All contracts should be cancelled. Should be ashamed of themselves.”

Posted 3 years ago

“Appalling company, have had similar experience in the past but never got round to leaving a review. A shambles of a company and the director should take a closer look into how his operation is running, I’m sure he would be ashamed. Contacted on Monday regarding my disabled daughters heating and hot water, was booked for Tuesday 8am-1pm took the day off of work to be there to open the door. Engineer finally turned up at 2:30 and said the office scheduled the job for 12-6pm. Was told by engineer that fan for boiler would be ordered. It is now Friday, I have contacted a number of to times and no response, nor has anyone even bothered to contact me back, Zero communication. My daughter is unable to wash and needs heating and a warm bath for medical reasons. She has been bed bound since Tuesday due to the cold affecting her bones and stiffening. The people in the office are extremely unprofessional and a group of young girls discussing personal life whilst putting me on hold but forgetting to actually put me on hold! Incredibly disgusted by the way we have been treated - ON A NUMBER OF OCCASIONS. Utterly appalling avoid at all cost.”

Posted 3 years ago

“Poor service, uncommunicative. Waiting 2 weeks for an engineers report. Don’t use them.”

Posted 3 years ago

“Excellent quick and professional response to a leaking toilet”

Posted 3 years ago

“DON'T DON'T please do any work with this company. You want lose money! You want lose Time! You want hiegh blood pressure! Then go for it. It was first and last time ever . I've asked for Elictricty and gas report inspection. Done my part paid full amount, booked date and time as norm people. The day of action started when they were ment to come on the date and time ... first of all no written confirmation, second no invoice like real companies. My time was between 12 and 1 pm to start. I called 11:30 am for confirmation and follow up ... the time changed to 2-4 pm Started pushing and asking for them On the time for the engineer where supposed to show he didnt and called office where they confirmed he is outside waiting ... checked the door , the parking ... no one there ..called and update them , after couple of calles they gave his no. Called me he was having lunch and will be with me in 10 mins. Another 35 mins to show. The othe engineer was suppose to come at 4:05pm , no one came , start the journey again , until 4:50pm... The first engineer confirmed verbally the gas pass and he will send the report via email then hard copy , email recived , hard copy until now nothing " one week" The eirc engineer confirmed to my wife and my self verbally that everything ok and pass and he will send report via email and hard copy early next week , but until this moment nothing, and after calling and promising from the company the send ASP.. the company removed their hand from the engineer and gave him my number. He called me now and said he cant give me the report because it failed??!?!? Why now?? and how come ?! ... this is crazy”

Posted 3 years ago

“First of all please don’t pay attention to the good reviews, these poor reviewers were bribed to do so. The company’s reputation is so fragile that it needs to bribe its most vulnerable customers by promising them a payment of £20 for writing a review so please do not fall into this trap.Whether or not they ask customers to write a favourable review is irrelevant because paying is indicative and is intended to influence the reviewer and that per-se is unethical and intended to create a fake reputation to mislead the impressionable new customers. Another advice: please please don’t pay a deposit and if you think the company deserves a second chance then at least don’t pay any deposit and also get a lawyer just in case! I just instructed my bank to initiate an investigation for a potential intent of fraudulent conduct and also to pursue a refund on my behalf after having a traumatic experience with the company. I am also planning to sue the company over the next few days if the company fails-as I expect-to refund the full amount that was paid as a deposit for the unfulfilled job and for the miserably handled cancellation. Don’t trust the company’s claims about any follow-ups jobs, it is an empty promise, the company endeavours to get your money, that is the name of game: one transaction service! I suspect that the company will survive more than a few months, as a consultant I am accustomed to dealing with this type of businesses, the company is flat and extremely exhausted and the workers seems unable to run a cohesive plan and you get the sense that they are demotivated and comfortable with this mess, they know the damage is irrevocable, nobody tries to improve the image of the company, they simply don’t care about the inconsistency and the craziness. You get the impression that they are already leaving the company and spending their time applying for secured and decent jobs! It is too futile trying to impress them when thing go wrong, don’t disperse your energy only conserve it for the court! Bottom line this company is a mess, unprofessional and extremely dishonest, avoid it before is too late, there are countless professional companies out there. P.S For fairness sake I will certainly update you over the next few days.”

Posted 3 years ago

“Stupidly confirmed a booking with them to fix a boiler, and asked for a breakdown of the pricing (they never sent over - we got a quote with it all combined, no breakdown). Called and canceled the appointment within 2 hours due to the lack of breakdown, and was told by two people in the office - on two separate occasions - that the refund is being processed and that's "not a problem". Fast-forward two days and I've received an e-mail saying that we will not be getting any of our money back, and have nothing to show for it due to the terms and conditions. That's fine, this is something companies pull all the time. Checked their terms and conditions and it turns out you do get a refund for labour, and we own the parts they bought for the job (if they did buy them in 2 hours EDIT - asked for proof of the order, 48 hours, nothing so far). More lies from them, or just incompetence? Would have been nice to have that breakdown of prices now, right? Asked them over the phone for a breakdown, to which they're charging x3 more for parts than the other company we went with, and x3 for labour (company we went we with said the job only needed 1 part, not the 5 that they claimed). Also asked to see how much they paid for them, the date they bought them, and confirmation in e-mail of what was agreed over the phone. None of that was sent either. In the same phone call was told we would now not be receiving the parts (even though they told me I own them) because we were looking into action with our bank, and that if the bank agreed with us "how do we know you'll send the parts back"? Interesting that issue of trust and terms agreed only matters when it works for them. I think you can tell a lot from a company about how it treats its customers during a stressful time (no hot water during a pandemic in which no one can leave the house), and how they resort to terms and conditions to justify their actions, especially when the company doesn't even know it's own terms and conditions/gives the wrong info/promises to give a refund then doesn't. I haven't even got into the angry calls from workers asking why we cancelled, the hanging up on phone calls from people in the office, or the classic conversation of; - I've spoken to the managers and they can't give a refund - So what do i do now? - You can speak to one of the managers - Ok - Well, actually I'm one of the managers - You spoke to yourself then? Overall, whether or not you want to go into Terms and Conditions (companies have a two week cooling off period in place that they have to adhere to under most circumstances) or what prices should or shouldn't be (one company charges £170, the other over £700 hmmm) I would say; Save your time and money, and go with a company that is coherent and honest from the get go, and not one who changes their mind on a whim and blames their mistakes on other people in the office. The last thing you need from a business is phrases like "I'm sorry for your experience" "I completely understand" or "due to our terms I can do nothing", and pick a company that actually has compassion and doesn't fire off company lines of it's money grabbing owners during a pandemic.”

Posted 4 years ago

“Not very phone friendly when call up about having boiler serviced.”

Posted 4 years ago

«
1
2
3
4
5
»

Village Heating Limited is rated 3.7 based on 374 reviews