I got my boiler installed in March 2021 from village heating, prior to installation, clearly because they were going to get a substantial amount of money, they were prompt but since the boiler has been installed I’ve had to call them 3 times and their service has been appalling. I sent emails after emails requesting for my warranty pack for the boiler which still hasn’t been sent to me. Just 2 days ago I called them as my boiler was making a shuddering noise, an engineer came who was extremely unprofessional and couldn’t wait to leave after 5 minutes of being there. He lied in his report that he fixed the boiler and when I sent email and video proof to the operational director telling him about the really bad service I had received and that the boiler was still make a shuddering noise, I received no response at all. Disgusted by their customer service. I paid £90 for absolutely nothing and they aren’t even refunding my money. Totally unreliable!!!!