I got a call from someone at the time the engineer was supposed to arrive to say that she was sick and couldn't come. I told the person on the phone to please not send her again when the appointment was rescheduled as I couldn't believe I was told this when I was expecting the engineer; why wasn't I informed in advance? Despite the person I spoke to telling me he wouldn't send her for the rescheduled appointment I received an email informing me that the same person would be coming. This is an unreliable company that doesn't listen. In the end I cancelled the appointment and booked a self-employed engineer who came on the same day. I won't use this company again. Also, they have taken payment and I bet I'll have to keep chasing them for my money back. Terrible company.