Name: VHL MECHANICAL
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 4.33

“The company overcharged and then wouldn't refund. Left countless messages but never called back. A really terrible service.”

Helpful Report

Posted 8 years ago

“With a vast choice of trades on the market I suggest choosing another company. The work is substandard to say the least and a company with such a high staff turnover cannot be trusted. Half the time the engineers cannot even get your parts as the company owes various suppliers and has accounts suspended just causing delays, but of course you would be told another tale to excuse their failure as a business”

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Posted 8 years ago

“Booked a service but they guy never turned up. Called the day before to confirm and gave them my contact number. They apparently tied to call me (on my old number) and left a message that they had to cancel.”

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Posted 8 years ago

“Booked an appointment to replace a pump. Had to pay £180 for an estimate. Jason/ Daniel never turned up, never called. Have asked for refund but not got so far. Avoid”

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Posted 8 years ago

“Paid in full, but currently have a half-finished installation, with no hot water 3+ days and counting. An engineer has not turned up for the second day running to complete the job and they expect me to wait until next week. They never call back or proactively manage your case - management are always unavailable/in a meeting. You have to manage them. Worst customer experience and currently no committed resolution.”

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Posted 9 years ago

“They spent 5hrs trying to unblock and fix the toilet at my empty(just purchased) home. They couldn't unblock it but still charged me £540 and left a wet/dry vac full of Human faeces outside my front door which I was told I have to get rid of!!! Don't ever use Village Heating!”

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Posted 9 years ago

“A simple electrical floor heating job is a continuing hassle. Twice a tradesman was booked to arrive & twice an hour or more after they were meant to arrive I received a phone call to say the parts hadn't arrived so I'd have to reschedule. I had to empty the room (not a small job) then put it all back & reschedule to flooring company that was coming to cover the work. Work still not done 3 weeks later TOTALLY UNRELIABLE, UNHELPFUL & very dim management”

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Posted 9 years ago

“FRAUDSTERS, charged £109 for a boiler service, their lazy engineer didnt do the service as he was too lazy to park 2 mins away where there was free parking so left. Only 50% refund offered - disgusting - don't use!”

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Posted 9 years ago

“Very bad services. cowboys.. never respond to your emails or calls after making a complaint. i would recommend every one to aviod them”

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Posted 9 years ago

“Very crap service. My 6 year old son told the engineer what was wrong with the boiler My wife accidently unplugged the boiler it took the engineer 3 hours to work out what was wrong”

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Posted 9 years ago

“This company is a SCAM "STAY AWAY". WHY? Review date: 24/02/2017 1. As a new customer they claim to give a discount price from £100 to £80. but in reality its without VAT so they end up charging £96 2. They claim its not a callout and infact say if the boiler is repairable thats all included. BUT when the boiler repairer comes and inspects they add "extra" repair charges and leave within half an hour saying they have to report it to company and they will send details. As you have already paid upfront you have no option but to wait for their additional quote which can go upto £700 (Please stay away from these scammers) [i consulted another company they got it fixed at £70, no callout charge. 3. The boiler repairer was very rude does not talk in english and if you ask them questions they tend to get irritated.”

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Posted 9 years ago

“First off - DO NOT TRUST THESE PEOPLE - they are incompetent to the point of being dangerous. They lie, they are clueless. It took me 4 weeks to try and get my boiler fixed and after all that I had to get British Gas in to get it sorted. You have been warned...”

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Posted 9 years ago

“Booked an hour. Engineers gone out twice in total about 20 min saying he needed to move the car. Looked at boiler about 15 min then let air out from radiators in about 20 min then said time was up. Need more time. I told him it was the pump and he did not touch it! Said it was a house. Need at least 2-3 hours to find out issues. Boiler not fixed. Gone. I would not recommend at all! Waste of money.”

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Posted 9 years ago

“When the engineer arrived and started looking at my boiler he quite quickly reeled off a list of things that could have been wrong, then tried to convince me I needed a new boiler that would likely cost around £2k. I don’t believe my current boiler is old enough to justify a new one, and this is the first time I’ve had a problem so I was suspicious. When I said I’d need to get a second opinion before committing to that kind of expense he tried to deter me by saying a different company would be way more expensive than them etc. I later discovered that while he was looking at my boiler he’d disconnected a tube inside of it that meant after he’d gone I was stuck with no hot water or heating (it was working sporadically before he came), and when his job report was emailed to me he’d listed four things that needed replacing in order to fix the boiler. To get a second opinion I had an engineer from British Gas come round the next day and didn’t say anything about what the guy from Village had said to see if he would say the same. He actually managed to fix the boiler in less than an hour and didn’t need to replace anything, saving me £100s (or £1000s if I’d have believed I needed a new boiler!) I see Village has a lot of positive reviews but based on my personal experience I can only recommend that people steer well clear of them and be suspicious of anything they say.”

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Posted 9 years ago

“Payment taken in advance. 1.5 hrs past the appointment time.Repairman never showed up. Did not receive a call. Because it is Saturday, nobody answering the calls. Do not use them.”

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Posted 9 years ago

“AVOID, same bad experience as other customers' mention. Payment made in advance, workman is clues less and rude.”

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Posted 9 years ago

“Engineer could not even find way to our commercial property let a lone than fix our boiler. Left boiler unreliable with gas smell. He came and read the boiler manufacturer instruction, acted unprofessionally and unethical. Demanded cash payment in advance, no hidden charge they advertised, why then was we asked by engineer for more cash to continue working on. When we refused he stormed out and threatened us when asked by us to provide receipt for payment we had already made. Try to bite my hand because I grab a worthless satnav, who even use one of these nowadays. Bad impress and will never use your company again. I am left devastated by the experience.”

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Posted 9 years ago

“This Company took payment in advance and never turned up. They said they would be with us between 5 and 6 pm calling half an hour before they arrived.When they failed to arrive we called several times.They claim they give 24 hr service but all we got was an answermachine.We did eventually get through to the Boss who said someone woyld call us. They never did. Our whole evening was ruined waiting for them Even 3 days later we had not heard a word from them even though they had taken our money. It is now nearly a week since our call to them and we have not even had an apology!!! How dare they take our money and not turn up. Meanwhile we ate still waiting for a refund.”

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Posted 9 years ago

“Please avoid this company at all cost!!! Receptionist/secretary shouldn't work in customer service at all. I never had to talk to such a rude person in my whole life. In my company she would be fired instantly! Now about whole situation. ..Our boiler stopped working (flame failure ) so we called engineers from this company. We have been charged for diagnosis and left with not working boiler. 2 days later they came with spare part £250 + another charge for call out. After an hour they informed us that part which they replaced wasn't a problem. They left us for whole weekend without hot water and heating suggesting that they will send another engineer to have a look but first we have to book boiler service. When I told mentioned previously receptionist that effectively they are leaving us without heating and hot water for whole weekend her response was as follow :"Yeah...preety much". When we asked for refund because work wasn't done they told us that was inexperienced engineer (so if we would be enough lucky and have experienced one we wouldn't have to pay for 3 visits)We had to call on site another company which fixed our boiler in 15 minutes without extra costs and multiple visits. I'm going to tell all my friends and neighbours about VH in person and social media. People have to know that they will deal with highly incompetent company if they decide to call them.”

Helpful Report

Posted 9 years ago

“Please avoid this company at all cost!!! Receptionist/secretary shouldn't work in customer service at all. I never had to talk to such a rude person in my whole life. In my company she would be fired instantly! Now about whole situation. ..Our boiler stopped working (flame failure ) so we called engineers from this company. We have been charged for diagnosis and left with not working boiler. 2 days later they came with spare part £250 + another charge for call out. After an hour they informed us that part which they replaced wasn't a problem. They left us for whole weekend without hot water and heating suggesting that they will send another engineer to have a look but first we have to book boiler service. When I told mentioned previously receptionist that effectively they are leaving us without heating and hot water for whole weekend her response was as follow :"Yeah...preety much". When we asked for refund because work wasn't done they told us that was inexperienced engineer (so if we would be enough lucky and have experienced one we wouldn't have to pay for 3 visits)We had to call on site another company which fixed our boiler in 15 minutes without extra costs and multiple visits. I'm going to tell all my friends and neighbours about VH in person and social media. People have to know that they will deal with highly incompetent company if they decide to call them.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

VHL MECHANICAL Reviews

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