Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,053 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

Write Your review

Tell us how Viessmann Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with our boiler”

Helpful Report

“It hasn't made me happy paid £2400 for a new boiler on November 2018 said it was a Wich best Buy ??? I had an F2 fault 4 times till today 06/02/19 .Engineer called yesterday told me an overheat thermostat was faulty .There are non in the country and I have to wait till one is available .In the meantime if it faults again I have to go into the loft to reset it again. I am not happy.”

Helpful Report

“We had our Viessmann boiler fitted six months ago and are enjoying basking in its reliable heat this first winter.”

Helpful Report

“The Burridge employees were very professional from initial contact to fitting. I have had no hesitation in recommending them for other work with my employer.”

Helpful Report

“Fabulous boiler. Keeps us nice and warm in freezing temperatures and its so lovely to have hot water on tap. Professional installers. Would definitely recommend”

Helpful Report

“Very professional . Courteous, friendly. Cleaned up afterwards. Very pleased with them.”

Helpful Report

“Very happy with this condensing boiler and the qualified fitter William Davidson. Five stars all round 👍”

Helpful Report

“Very impressed with my new boiler so far. Had not heard of Viessman before but will certainly recommend to family and friends.”

Helpful Report

“Technical Support answered questions promptly and the boiler has so far performed well for the first 10 months and gas consumption is considerably reduced.”

Helpful Report

“Great advice on Viessmann from our heating engineer & a very efficient installation. It’s great to have heat & hot water when it’s -4C outside”

Helpful Report

“My heating system packed up just as the cold spell was beginning. Despite three visits from my trusted installer, Tony, the fault couldn't be traced. It didn't seem to be the boiler or the thermostat, a new pump was fitted, a new valve and still the heating came on at random times for an hour or two, usually in the middle of the night. Finally, all options exhausted, Tony decided to call in a Veissman engineer. Gareth was brilliant. I was his last call of the day. He determined, after a thorough examination, that it wasn't the boiler, and although it was past his allocated time slot, he stayed on and tested other components of the system - and finally found in fault in the new valve that that been fitted. It was replaced the next day and everything is working perfectly. So two big brownie points for Veissman - the problem wasn't the boiler, which was working perfectly, and the engineer Gareth acted helpfully and successfully to find the real fault.”

Helpful Report

“Did not satisfactorily answer my question regarding the Flow Sensor or what further measures could be taken to satisfy my enquiry. Just because an error is not shown does not necessarily mean the boiler is operating at its optimum design specification.”

Helpful Report

“had a new boiler installed - which broke down after 10 hours. only sent an engineer after making a fuss. Engineer did a great job and fixed boiler next day. Quality control needs looking at as boiler had a gas leak when delivered - which was fixed by the installer. Two faults on a premium product unacceptable. The chosen installer was outstanding and would recommend installer unreservedly.”

Helpful Report

“I have a vitodens 100 boiler and it seems as though the Vitodens team is loath to help you if you need technical advice. My boiler is not that economic so whats with all th BS about cutting fuel bills in half etc. Technicians who have serviced my boiler also comment on the lack of help from the Vitodens team. Viessman also make the most complicated timing/temperature control known to man. I am computer savvy and find it difficult. Peter Lonsdale”

Helpful Report

“quality and relaible product”

Helpful Report

“Replaced an old Potterton boiler with a Vitodens 100-W Combi 5 years ago, best thing I've ever done, and its now payed for itself. It's been running like a dream, halved my gas bill and electricity bill dropped by about 30% with the high efficiency pump. A lot of these reviews on here reflect the quality of installation, and not the boiler manufacturer, so always use a Viessmann Trained Installer, that's my little piece of advice.”

Helpful Report

“Excellent combi gas boiler”

Helpful Report

“Boiler 6 years old.Had 1 part reolaced within a year.Had 2 parts replaced 2 years ago.Engineer just replaced another 2 and off to find a third now. No heating or hot water all week.Worst thing I ever purchsed.😣”

Helpful Report

“Very pleased. The boiler is quite and efficient and comes with a 10 year warranty, what more could you want!”

Helpful Report

“Only had the boiler 5 years then we had no heating and no hot water we had a new circuit board put in and a few weeks later same problem Gas man came out said it was our new circuit board? 21/12/18 (cost £400) waited two weeks as it was the festive season (not the best time to be without hot water or heating and we are both pensioners) phoned gas man, said he got in touch with Viessman and they are going to sort it out (03/01/19) still waiting? Mrs and Mrs Kaye”

Helpful Report

Viessmann Limited is rated 4.3 based on 1,053 reviews