Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,053 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and was able to diagnose that the issue was not boiler related and referred back to original authorised installer. Put the visit down to goodwill therefore no cost. Installer identifie the issue related to a 2-way valve and corrected.”

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“The boiler initially seemed to be efficient and was reasonably priced. My heating bills have gone down. My main reservation is the after sales support - my installer took several days to come out when the boiler stopped working during cold weather. I had better service with my previous boiler from another company so I am still anxious that the warranty won't get me urgent help f I need it.”

Helpful Report

Hi Jaci, Many thanks for your reply and I am sorry to hear you have so far had a poor experience. From your comment it is unclear who your installer is and whether you were waiting for this installer to respond or if it was in fact our own Customer Service team? Please could you provide further details to info-uk@viessmann.com so that we can investigate further. Regards, Viessmann

“Had a Viessmann boiler fitted last August and i am delighted with it. It is super efficient and reliable.”

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“Very good.”

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“Poor,due to having to call heating engineer out twice. You would never expect two breakdowns in as many months this was the coldest time of year,thank god for electric fires.”

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Hi John, We are sorry to hear that your boiler has broken down and for any inconvenience this has caused you. Can you please email your details to aftersales-uk@viessmann.com so we can help get your boiler up and running? Kind Regards, Viessmann

“Hadn't heard of Viessmann prior to having my boiler changed. They came recommended and I can see why! Quiet and so far reliable!”

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Your feedback is greatly appreciated Jason, thank you.

“Great quiet efficient boiler”

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“Good product and so quiet!! Love it”

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“Very good”

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“We just had a new boiler it's very good it's very quite . We r loving this .Recommend to everyone”

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“Excellent boiler and has worked well all winter.”

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Thank you for your great review Nick.

“I’m really happy with the Viessmann boiler, Davis and Gold were top class. Having a Viessmann boiler just means you’ve got one less thing to worry about.”

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Thank you for your excellent feedback George, I'm sure Davis & Gold will be happy to hear about your comments.

“Very happy, great boiler”

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“Very pleased”

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“boiler are good seems ok spares are dear that's all”

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“Excellent boiler, excellent installation team who went beyond expected service. Would highly recommend Viessman.”

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Thank you for your great feedback Paul.

“Very pleased with the boiler the 10 year warranty is a great peace of mind”

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“Our Vitodens 100 was properly installed and regularly serviced and worked fine at first. After a few years we find the heat exchanger and rubber pipe bungs up with debris each year, stops proper heating of water and results in error F2. It has to be dismantled and cleaned out every year. This is costly and we are often without full hot water. I understand this is probably a design fault and is rather common. Please publish if you have the same problem.”

Helpful Report

Hi Russell, Sorry to hear you are experiencing problems with your boiler and receiving the F2 fault. Can you please send your details to aftersales-uk@viessmann.com so this can be looking in to for you. Many Thanks, Viessmann.

“We are very unhappy with viessmann and The experience we have had over a period of time with our heating being very poor Heating and pipe within the back of the boiler Totally choked up with dirt and debris due to The unsuitable material rubber and it should be changed to a more robust material ie Metal or copper our radiators were completely clear and clean this violent Boiler is not fit for purpose and viessmann Need to repair and replace without delay We would not recommend and this is the worst of the worst ongoI got I have evidence On my phone I want a call back”

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“Only installed yesterday!”

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Viessmann Limited is rated 4.3 based on 1,053 reviews