How would you rate
"Perfect boiler works brilliantly"
"It is efficient. It is very flexible re setting heating times and temperature. It has been trouble free so far."
"Great boiler - german efficiency at its best!"
"The engineer who attended was helpful and repaired my boiler. However, I've not been able to get to the bottom of the problem. There doesn't appear to be access to some sort of technical helpdesk who could offer an explanation. I was advised that your boiler wasn't faulty and that's as much as you could offer. I'm sure you can check the details in the fault notes"
"Everything - APPALLING after sales service!!! Viessman have refused to honour the warranty for my 3 year old boiler and I have been without heating for 2 months - throughout December and January as they wrangle and avoid taking responsibility. Utterly disappointed with their shoddy, evasive approach."
Thank you for taking the time to leave a review.
We are very sad to hear of the problems you have encountered and can understand your frustrations. Unfortunately, the issues lie with inherent problems with your heating system and installation, not the boiler itself.
We pride ourselves on our customer service, arranging for several engineer visits, at no cost to yourself, even though the issues have not been caused by the Viessmann boiler; which is the reason this problem does not fall under the product warranty.
I believe you are now in contact with our regional sales representative and hope your issues can be resolved soon.
Posted 2 weeks ago
"I was very impressed with the customer service side of things"
"I bought a Vitoden Boiler well PLEASED With Performance Efficient and Quiet!"
"It is much smaller than our old boiler which saves some space and it is a lot more efficient"
"The new boiler is doing a great job- thank you."
"New boiler, works a treat, quiet and easy to set timers"
"Brilliant Boiler, Easy install and quieter more efficient than my last one."
"So far the boiler has been reliable"
"Excellent installer, explained everything fully & made a neat job of the installation"
"Gas usage has tripled
Not sure if temperatures are correct
Can't get the fitter to come back and check it out."
"Happy with service so far,only time will tell."
"good value easy to use 7 year warranty with servicing"
"The house is now a lot warmer."
"Brand new boiler which has failed on numerous occasions since installation. Very disappointed with reliability particularly given price. If given choice again I would not purchase Viessmann."
"The boiler was installed by very friendly and knowledgeable technicians/plumbers. The boiler has worked without even a teething problems since it was installed."