Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,067 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt like I was deceived in regards to the delivery. I complained to the delivery company, but they told me that it was the Victorian Plumbing that should have clearly explained to me that the delivery was only going to be made to the front door. I live in the second floor flat without the lift. I had no one to help me carry 12 boxes of tiles up the second floor. It is a shame, but I don't think I will ever get over this and use Victorian Plumbing again.”

Helpful Report

Posted 4 years ago

“Terrible communication - still waiting for order to arrive with no comms - it is now 3 days late on an overnight paid for delivery.”

Helpful Report

Posted 4 years ago

“Our vanity unit was delivered with the outer packaging soaking wet and when opened the vanity unit was badly water damaged. Why it was stored or any where near water is a mystery. We are awaiting delivery of a replacement but it has put our bathroom work back about 10 days. Hopefully when the replacement comes it will be ok”

Helpful Report

Posted 4 years ago

“Although we received our full order, this could have been very different. While all emails state we will receive a call to schedule delivery, the driver delivered my order to the front of my house and called me to say it has been left there. No prior warning and no one to accept the delivery this was left out in the open on a public pathway while I was at work unable to be home for the delivery. I had contact via email to express dissatisfaction to which I have still not had a reply.”

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Posted 4 years ago

“Sink was broken on delivery and cannot get to speak to anyone. Not everyone is competent with on line grrrr”

Helpful Report

Posted 4 years ago

“Delivered on two pallets nailed together with four lengths of 2 meter x 75mm x 25mm, driver did not want to wait so we could check product and neither would he take the pallets or timber, will definitely be looking at alternative plumbing sites if I need further products, I don’t need the extra hassle of now having to get rid of two pallets and timber struts. Also never received any phone call 30 minutes before delivery.”

Helpful Report

Posted 4 years ago

“I ordered items,delivery was fine,no damage on boxes,but on opening first item witch was 800worktop only to find it damaged, sending emails to yourselves to try and get it sorted is beginning to be a nightmare,”

Helpful Report

Posted 4 years ago

“Fixture missing and (toilet and sink) arrived on huge pallet kerb side delivery...inappropriate for the items delivered and also packaging very wet even under all the shrink wrap! Customer Service did send out replacement parts within 2 days but when contacted again for disposing the customer own pallet Customer Service very rude and repetitive generic 'computer says no' type messages. Would not recommend.”

Helpful Report

Posted 4 years ago

“Took a month to be delivered and when it finally came the delivery driver dropped the pallet over on its side. No communications throughout.”

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Posted 4 years ago

“We ordered a sample tile that arrived smashed to pieces”

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Posted 5 years ago

“I have no idea when my shower is being delivered communication is appaling”

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Posted 5 years ago

“Over priced item and delivery. The bath comes with a massive wooden stand which they will drop in your front garden making it your responsibility to get someone to remove it. Or you can ask the company for a collection for an extra charge of course. As for the quality of the item, let’s just say, I will never buy anything from them again. It’s creating something with the least amount of effort and selling it for the most amount of profit. It looked a lot better in the pictures. Hate the look of it! A lot narrower than expected. Next day delivery came two days later. Very disappointed!”

Helpful Report

Posted 5 years ago

“2 weeks after ordering and still I toilet seat when I was initially told it would take 3-5 working days to arrive. I have told customer service that the royal mail tracking link shows they do not have any record of the item but have still been told to wait 15 days and then contacting them again. Not good enough.”

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Posted 5 years ago

“Delivery was a disgrace.”

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Posted 5 years ago

“Very disappointed in their delivery system/company they used. McGregor/Palletways are awful, very unorganised and wasted 4 days of my time consecutively. No reimbursement for my wasted time, sent to the wrong address they complained I wasn't in at - but I was at the correct confirmed address that they failed to inform the driver correctly. The goods seem fine but not taken all out of the packaging as want to wait for fitter to check over them. But although Victorian plumbing appear better priced, the hassle with the very poor delivery service means I could not order from them again and could not recommend them.”

Helpful Report

Posted 5 years ago

“Our order took more than 14 days to be delivered.It was at delivery depot for 2 weeks.We also had 3 days where delivery was promised.Not acceptable!”

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Posted 5 years ago

“The guys that fitted the washing machine didn't fit the door straight and also installed it too low for the kickboard to go back on. I will now need to pay someone else to help re-install this at the correct height to fit the integrated appliances properly. They were also late and rushing to get to another job.”

Helpful Report

Posted 5 years ago

“Delays to delivery and tracking links useless ("at the depot" is meaningless, especially when it's "at the depot" for days). Had help the poor delivery driver lift heavy palettes off his truck as he was on his own. Good job my back operation was years ago!”

Helpful Report

Posted 5 years ago

“Items were delivered promptly but the shower came with parts missing and the process in order to get the missing parts sent to us was long and ridiculous. Ended up having to pay a plumber for way longer than I should have because they needed ‘proof’ that I hadn’t gotten the part.”

Helpful Report

Posted 5 years ago

“Arrived on time and good quality but previous return incurred postage costs which is not good customer service in my opinion”

Helpful Report

Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 20,067 reviews