Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.68

4.7 Rating 1,016 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 1,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Great Products, Perfect Fit and Affordable.”

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Posted 8 months ago

“Always great products, good prices and backed up with speedy delivery.”

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Posted 9 months ago

“Bought a belt. Item was not as advertised online. The buckle and trim were painted black and were not brushed metal as in the photo advertising. Sent an email and did not get any response for three weeks. Was sent an email to write a review so I did, this one, which has now been edited as matters progressed. Once the review was live, I had immediate contact wanting to resolve the mattered stating that my email had been missed and had now been found. From this point onwards the company were helpful and very keen to put things right. They sent a new belt with the right buckle free of charge and now have a happy customer. I cannot give 5 stars because of the initial lack of communication, but they have since been very helpful and gone to considerable effort to put things right.”

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Posted 9 months ago

Thanks for your review and sorry again for the initial issues. We found an issue with our email system which has now been resolved. Many thanks.

Posted 7 months ago

“I bought a shirt from here and it was very nice my husband likes it but the size is too small so I returned it back, and bought the size smaller. I have sent my return and received the new shirt smaller size yet I havent received the refund. Its been 3 weeks”

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Posted 10 months ago

Hi Kiki. I replied to your chat earlier saying that we haven't yet received the return and have asked for your tracking number. Once received we'll be happy to take a look at this for you.

Posted 9 months ago

“Highly recommended”

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Posted 10 months ago

“Great price, great service”

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Posted 1 year ago

“Excellent customer service. I had a query about my delivery and got a helpful and friendly response within about an hour. Very happy with the Icebreaker garment I ordered 😊”

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Posted 1 year ago

“Prompt delivery, well packaged, excellent product.”

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Posted 1 year ago

“Excellent thank you”

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Posted 1 year ago

“Good quality. Decent graphics”

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Posted 1 year ago

“Very happy with my purchase and prompt delivery”

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Posted 1 year ago

“Beautiful warm slippers. Very comfortable.”

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Posted 1 year ago

“Present for son - he was delighted with it - very good quality”

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Posted 1 year ago

“Great prices. Great selection of goods Quick dispatch of order what's not to like?”

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Posted 1 year ago

“Arrived quickly. Exactly like the pictures and fits well.”

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Posted 1 year ago

“Great price. Fast delivery! No issues. Thanks”

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Posted 1 year ago

“Great online store Would recommend”

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Posted 1 year ago

“Product came just as described. Quick & easy.”

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Posted 1 year ago

“Awesome. Thanks ⭐🌟⭐🌟⭐”

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Posted 1 year ago

“The items and prices were great. Especially the offers that were on. I did have a problem with a wrong item being sent. But after speaking to the team they were very helpful and helped me arrange the return. As soon as they had it I received a full refund. Very good service and would definitely use again. It's getting harder to find these brands of clothes and this company has good selection and great prices.”

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Posted 1 year ago

Urban Surfer is rated 4.7 based on 1,016 reviews