Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.70

4.7 Rating 232 Reviews

93 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am very pleased to write a review about Urban Cooling and my new air conditioning unit. The unit is very compact and works beautifully. It makes a huge difference to the temperature in my flat on hot days. In addition I was so impressed by the installation. It was very professional. Three people arrived and immediately started work. They were very polite and cleared up at the end leaving my home as they found it. All-in-all I can absolutely recommend Urban Cooling.”

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Posted 6 days ago

“Excellent product and service. Could not be happier with my ac unit!”

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Posted 1 month ago

“Unfortunately I can only leave a maximum of 5 stars. We have used the AC so much due to the heatwaves and can honestly say I have bought cars and electronics but these units are the best I have purchased. Installation was so easy, servicing so easy and the whole team behind the scenes are fantastic.”

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Posted 1 month ago

“I live in a top floor flat and didn't think I could have air conditioning due to the constraints of the lease but seeing Urban Cooling did a internal watercooled unit I decided to take the plunge and thank god I did. With the heatwaves we had so far it's been total bliss. So much more comfortable and I can sleep. The staff and engineers were great throughout the process. I would highly recommend 👍”

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Posted 1 month ago

“Excellent system for my flat - was the only system that we could realistically have installed on 23rd floor without disrupting anything. It works very well and we are happy to be staying cool over this hot spell.”

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Posted 1 month ago

“Effective cooling Low noise except sometimes in the night But overall pleased and much better in our apartment than a traditional aircon system”

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Posted 1 month ago

“Excellent service from Urban Cooling. The installation team was efficient, tidy, and left the house spotless. Very happy with the results—highly recommended!”

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Posted 1 month ago

“I'm very happy with the air conditioner installed in my bedroom, which is on the top floor of a building with south facing exposure. Very quiet, and doesn't use much energy. I would have installed more of them in other rooms if it were feasible. My only complaint is with Paul, who tried to convince me to rip up the ceiling in my home office -- a project that would have taken 5 days and caused massive damage -- in order to sell me another air conditioner that he had thought could be easily installed. I had to tell him no. He shouldn't have tried to pressure me.”

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Posted 2 months ago

Thank you for your kind words about the air conditioner—we're thrilled to hear it's keeping your top-floor room cool and quiet without guzzling energy. That's exactly what we aim for. We're genuinely sorry to hear about the frustration around the home office installation. However, we want to clarify that no one named Paul works at Urban Cooling. It's possible there may have been some confusion with another quote or installer, as all our surveyors operate without commission incentives. Whether a customer installs one unit or five, our goal is always the same: offer honest advice with zero pressure and maximum clarity. We completely understand your decision and are glad you stood your ground. If you ever consider adding more cooling in the future, we’ll be here—no ceiling damage, no pushy sales talk, and definitely no Paul. Thanks again for your feedback! —The Urban Cooling Team

Posted 2 months ago

“I had a great experience with Urbal Cooling. The team is efficient and professional.”

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Posted 4 months ago

“Equipment works very well and it is such a luxury to have pleasant room temperature in a south-facing flat that used to be constantly overheated in the spring and summer months. Runs smoothly and quietly. The installation was quick, efficient and competent, and advice was readily provided. Highly recommended!”

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Posted 5 months ago

“Very professional from start to finish. Installation went smoothly and the cleanest and tidiest tradespeople we have ever had! You wouldn’t have known they had been. Air conditioning working very well. Highly recommend and would use again.”

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Posted 5 months ago

“From start to finish I was really impressed with Urban Cooling - and the units work brilliantly! Can not recommend highly enough.”

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Posted 6 months ago

“the a/c was very professionaly installed and is working well”

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Posted 6 months ago

“Very happy with the installation process and team. Good communication throughout, and the installation team was prompt, efficient, professional and friendly. The Toshiba Designer wall units look much nicer than the normal utilitarian units. So far we are very satisfied. We haven't had a chance to use the A/C system in earnest yet, but everything seems to be working as it should.”

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Posted 6 months ago

“Urban Cooling installed a/c for us last summer and we have been super impressed with the system and the service they deliver. They went above and beyond in locating the condensor in an awkward place in our flat, which took them longer to do, and didn't look to add additional cost to the original quote. They have also been extremely responsive on a couple of early implementation snags and sent out an engineer promptly to fix it. Bes tof all teh a/c was a Godsend last summer and we are excited to have it available for the next heatwave. Totally recommended.”

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Posted 7 months ago

“Very easy and pleasant all the way through to completion. The lads came on site were very polite and efficient. After completion, paciently explained to me how to use and maintain. Site was also cleared. Impressive work and now only wait for the hot days in summer to enjoy the aircon!”

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Posted 7 months ago

“THe Urban Cooling Team are always on hand to help with any quieries concerns or for updating you with regards the service or Install Teams progress.”

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Posted 8 months ago

“We are a business located in Bath in a Grade 1 listed building. We are not allowed to fit conventional air conditioning with an air cooler mounted outside. Hence approaching Urban Cooling to install their water cooled system, which was mounted in our washroom cupboard and is entirely internal to the office space. We have now had the unit running continuously for 1 year without any issues. It provides powerful cooling and is virtually silent in operation. We are delighted with the air conditioning system.”

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Posted 8 months ago

“It was a simple uncomplicated process from start to finish with people who were understanding and fully informed re their subject. I was happy to proceed and from first survey until the Installer Luke and co arrived, it was smooth. Luke did have flak from the neighbour upstairs as the concrete building reverberated with the drill noise. But he handled it with great British phlem and continued on with great good humour. I so appreciated that. The finishing up of the ceilings for the pipes was handled by my own builders on site so cannot comment on that aspect. But the machines themselves are elegant enough for me to happily live with. Simple and uncluttered. I needed both air and heating. They seem to do both very well for the demands I have. I felt every step of the way that the whole company had a hands on interest in responding to me immediately about the job. And for that I thank them. My flat gets hugely hot because of the large windows. It is a Godsend to have it air cooled now. I absolutely recommend them. Nice bunch of people doing a great job. Thank you to all.”

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Posted 11 months ago

“I have found everyone in the team to be friendly and efficient. I am very happy with the system. The units are very neat and I am pleased with the way the fit into my home. I live in a flat which is under the roof and it can get very hot - the units have made it much more comfortable.”

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Posted 11 months ago

Urban Cooling is rated 4.7 based on 232 reviews