Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.71

4.7 Rating 221 Reviews

93 %

of reviewers recommend Urban Cooling

Company Reviews

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience with Urbal Cooling. The team is efficient and professional.”

Helpful Report

Posted 1 month ago

“Equipment works very well and it is such a luxury to have pleasant room temperature in a south-facing flat that used to be constantly overheated in the spring and summer months. Runs smoothly and quietly. The installation was quick, efficient and competent, and advice was readily provided. Highly recommended!”

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Posted 1 month ago

“Very professional from start to finish. Installation went smoothly and the cleanest and tidiest tradespeople we have ever had! You wouldn’t have known they had been. Air conditioning working very well. Highly recommend and would use again.”

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Posted 1 month ago

“From start to finish I was really impressed with Urban Cooling - and the units work brilliantly! Can not recommend highly enough.”

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Posted 2 months ago

“the a/c was very professionaly installed and is working well”

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Posted 2 months ago

“Very happy with the installation process and team. Good communication throughout, and the installation team was prompt, efficient, professional and friendly. The Toshiba Designer wall units look much nicer than the normal utilitarian units. So far we are very satisfied. We haven't had a chance to use the A/C system in earnest yet, but everything seems to be working as it should.”

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Posted 2 months ago

“Urban Cooling installed a/c for us last summer and we have been super impressed with the system and the service they deliver. They went above and beyond in locating the condensor in an awkward place in our flat, which took them longer to do, and didn't look to add additional cost to the original quote. They have also been extremely responsive on a couple of early implementation snags and sent out an engineer promptly to fix it. Bes tof all teh a/c was a Godsend last summer and we are excited to have it available for the next heatwave. Totally recommended.”

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Posted 3 months ago

“Very easy and pleasant all the way through to completion. The lads came on site were very polite and efficient. After completion, paciently explained to me how to use and maintain. Site was also cleared. Impressive work and now only wait for the hot days in summer to enjoy the aircon!”

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Posted 4 months ago

“THe Urban Cooling Team are always on hand to help with any quieries concerns or for updating you with regards the service or Install Teams progress.”

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Posted 4 months ago

“We are a business located in Bath in a Grade 1 listed building. We are not allowed to fit conventional air conditioning with an air cooler mounted outside. Hence approaching Urban Cooling to install their water cooled system, which was mounted in our washroom cupboard and is entirely internal to the office space. We have now had the unit running continuously for 1 year without any issues. It provides powerful cooling and is virtually silent in operation. We are delighted with the air conditioning system.”

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Posted 4 months ago

“It was a simple uncomplicated process from start to finish with people who were understanding and fully informed re their subject. I was happy to proceed and from first survey until the Installer Luke and co arrived, it was smooth. Luke did have flak from the neighbour upstairs as the concrete building reverberated with the drill noise. But he handled it with great British phlem and continued on with great good humour. I so appreciated that. The finishing up of the ceilings for the pipes was handled by my own builders on site so cannot comment on that aspect. But the machines themselves are elegant enough for me to happily live with. Simple and uncluttered. I needed both air and heating. They seem to do both very well for the demands I have. I felt every step of the way that the whole company had a hands on interest in responding to me immediately about the job. And for that I thank them. My flat gets hugely hot because of the large windows. It is a Godsend to have it air cooled now. I absolutely recommend them. Nice bunch of people doing a great job. Thank you to all.”

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Posted 7 months ago

“I have found everyone in the team to be friendly and efficient. I am very happy with the system. The units are very neat and I am pleased with the way the fit into my home. I live in a flat which is under the roof and it can get very hot - the units have made it much more comfortable.”

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Posted 7 months ago

“This is a great product and very powerful and keeps our hair salon cool all year around.”

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Posted 7 months ago

“We were so impressed with the installation of our two air conditioning units. The team arrived on time, worked efficiently and with great care as well as being very friendly. After they left, you would hardly have known any work had been done. Everything was left clean and tidy and all holes made good. More importantly, we are very happy with how well the aircon works. Super quiet and very effective making our flat a comfortable space to enjoy during the summer months. We can't recommend Urban Cooling highly enough.”

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Posted 7 months ago

“We turn old buildings into Immersive experiences and it just wouldn’t work without Urban being reliable, fast, reasonably priced and their attention to detail. Taking our old freezing/roasting buildings and making an unbeatable inviting environment all year round. It’s a team I know I can trust for every project. They delivered where many others couldn’t”

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Posted 8 months ago

“Excellent, no fuss service. Very impressed by how straightforward the process was, from obtaining the quote to the ease of installation.”

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Posted 8 months ago

“We were delighted with our installation. It looked good and it worked brilliantly. Urban are without doubt a very professional outfit”

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Posted 9 months ago

“Urban cooling have been excellent. Always on other end of the line if thetr is a problem. Such a great way to get air conditioning in flats.”

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Posted 10 months ago

“Everyone at Urban Cooling has been great. Ian came to do a customised site visit at the beginning of the customer journey. Urban Cooling gave me a quote which seemed reasonable given the spec of the systems being installed and the 3 day job it would require. Even after a delay on my side the original quotation was honoured, and the guys did a great job installing it. Very happy with the system and the customer service throughout - it's great to finally have air conditioning on my greenhouse-esque London flat, thank you Urban Cooling!”

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Posted 1 year ago

“Urban Cooling couldn’t have done more to make the process more efficient. They were great on communication, and the team who came out to install the unit were awesome - tidied up as they went along. I would definitely recommend them for family and friends.”

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Posted 1 year ago

Urban Cooling is rated 4.7 based on 221 reviews