Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.74

4.7 Rating 281 Reviews

94 %

of reviewers recommend Urban Cooling

Company Reviews

Info

About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Efficient, friendly team. Just got about their business and did a great job.”

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Posted 3 days ago

“very professional job, sticks to the schedule and get it done cleanly and expediently. Highly recommened!”

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Posted 1 week ago

“Super friendly, clean and efficient work. Like it had always been there! Did a great job of explaining how to use the system as well.”

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Posted 2 weeks ago

“Very efficient installation with minimal disruption. Thought about our needs and sensitive to not creating too much damage or decoration needs in an old building. Systems works very efficiently and unit is not too loud, which we were concerned about. Not cheap, but worth the expense.”

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Posted 2 weeks ago

“Brilliant service”

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Posted 3 weeks ago

“Great and fast working team installing the AC without hiccups.”

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Posted 3 weeks ago

“Fast, clean, lovely”

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Posted 4 weeks ago

“We had four air conditioning units installed by Urban Cooling and are really happy with our experience. It started with the initial enquiry. We reached out to Urban Cooling and a number of competitors, but Urban stood out for their responsiveness and availability. They answered all of our questions, explained the pricing clearly, and made the whole process feel straightforward. We got in touch just as the heatwaves began, so we really appreciated how quickly they were able to arrange a survey. Their pricing was also very competitive. We did experience a couple of last-minute cancellations, which was a little frustrating. However, Aidan and Keegan were fantastic. In a single day, they made up the progress that would have been completed over the previous two days, which I was incredibly grateful for. They worked quickly without compromising on quality, were thorough, tidy and respectful of our home, and always left everything spotless. I never had any concerns about our belongings being damaged. The units themselves are fantastic. They cool the house so brilliantly that we’ve actually chosen to stay home and enjoy them during the recent heatwave rather than venture out into the London heat! They also look great and fit in beautifully with our décor. We did have a couple of minor issues with two units dripping after installation, and communication was a little slower than we’d hoped when arranging the repairs. However, given it was peak season, that was understandable. Once they attended, they diagnosed and fixed the issues promptly, which I really appreciated. Overall, I’d wholeheartedly recommend Urban Cooling. From customer service and competitive pricing to the quality of the installation and aftercare, they’ve been excellent throughout. Even with the minor hiccups along the way, I always felt well looked after. Thanks, Urban Cooling!”

Urban Cooling 5 star review on 10th July 2026

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Posted 4 weeks ago

“Very pleasant group of guys installed our aircon. They knew each other and worked well together. The installation was not overly complicated but smallish problems did arise and were overcome by the plumber and electrician. They all arrived on time and the install didn’t require a full day. Very pleased so far.”

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Posted 1 month ago

“Friendly, quick and efficient. Communicated clearly”

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Posted 1 month ago

“Mike and Bobby have been very timely, efficient and courteous in installing the air con. Urban Cooling have provided a very good service throughout so far. I hope the air con works well.”

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Posted 1 month ago

“Brilliant, install was quick, Harry and Matt were very clean, thorough and professional. Could not have asked for better contractors. I'm thrilled and impressed and would recommend urban cooling to everyone I know based on their work.”

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Posted 1 month ago

“I have installed a total of seven units across my two apartments in Ealing, and the experience has been excellent from start to finish. Their products are of outstanding quality, and the service provided is consistently exceptional. The management team is genuinely willing to help, even at very short notice, and their responsiveness is truly impressive. The engineer is extremely kind, professional, and helpful, and the workmanship is always reliable. With this level of service and support, I would not consider using any other company for future installations. They have earned my full trust and highest recommendation. Thank you to Mark and to Michael for your help — both of you have been incredibly supportive and professional.”

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Posted 1 month ago

“Amazing service really hard-working team and the of the Cell service for any questions or tweaks or problems are dealt with immediately. It’s nice to experience such service in this day and age and to know it still exists!”

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Posted 1 month ago

“Prompt survey and very speedy installation. Equipment wroks well.”

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Posted 1 month ago

“We are very happy and satisfied with the service”

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Posted 1 month ago

“Michael and his team were professional, tidy and courteous throughout the 2-day install. Nothing too much trouble. Would highly recommend.”

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Posted 1 month ago

“Amazing service! Super efficient, great communication. Joe and Kayo who installed the units were diligent, polite and did great work. Having AC is lifechanging during the summer months.”

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Posted 2 months ago

“Lovely and very professional team :)”

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Posted 2 months ago

“Well done”

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Posted 2 months ago

Urban Cooling is rated 4.7 based on 281 reviews