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Urban Cooling Reviews

4.7 Rating 219 Reviews
94 %
of reviewers recommend Urban Cooling
Read Urban Cooling Reviews

About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025
Colin
Urban Cooling 5 star review on 15th January 2025
Colin
Urban Cooling 5 star review on 29th May 2024
Craig
Urban Cooling 5 star review on 15th July 2023
Tim C
Urban Cooling 5 star review on 15th July 2023
Tim C
Urban Cooling 5 star review on 15th July 2023
Tim C
Urban Cooling 5 star review on 15th July 2023
Tim C
9
Anonymous
Anonymous  // 01/01/2019
I have had the water cooled system installed for over a year. It is probably one of the best decisions I have made to have it installed. Especially in a modern apartment. However, the on-going support following installation has not been as great. The yearly servicing and warranty at £200+ VAT isn’t worth the money. The engineer that attended whipped down the unit and sprayed some disinfectant into it. Nothing else was checked (ie compressor etc).
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Posted 7 months ago
I have had very good experience with urban cooling so far with a good work from their install team. I initially had an issue with one of the unit but they came back and fixed it and it all worked fine all 2022 summer. I am now due for 2nd year using the system and first service so I cannot comment yet on that part of things - will do when it happens. At the moment I have an appointment booked for this coming Monday, which I am looking forward to.
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Posted 1 year ago
We appreciate you taking the time to share your feedback regarding your experience with us. We're glad to hear that you had a positive experience with our installation team and that we were able to resolve the issue with one of the units. However, we understand that you have given us a 2 star rating. If any aspects of our service did not meet your expectations, please don't hesitate to get in touch, as we will try our best to resolve these issues. Thank you for choosing Urban Cooling, and we hope to have the opportunity to improve your experience and earn a higher rating from you in the future.
Posted 1 year ago
Installation of air conditioning was good and it all works fine. The acoustic enclosure was not fitted correctly, despite me pointing it out several times. The contractors left it less than half finished thinking I wouldn’t notice so I had finish it myself.
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Posted 1 year ago
We're sorry to hear about your issue with the acoustic enclosure installation. Your feedback is highly valued, and we'll look into the matter for improvements. Please send us further details or photos of the enclosure installation as this will significantly aid our investigation. Rest assured; we're committed to rectifying this issue and ensuring the enclosure is completed to your satisfaction. Apologies once again for any inconvenience caused.
Posted 1 year ago
on the whole the customer service was great, but the reason for the poor rating is because when they installed the fuse box they sent you young lads who had not fully qualified to install it with no supervision or guidance (their senior was in the car downstairs). this is not only a breach but also potentially dangerous to both the young lads and to customers. if not for this i would not have rated them so poorly as with the units themselves they have been great.
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Posted 3 years ago
Hi, Thank you for your review. As per our discussion with you after your initial concern, we did contact our electrical subcontractor and pass on your comments. Of which it was then relayed back to you that the "young" lad you mentioned was indeed 21 years old, has been an electrical apprentice since he was 15 years old, and was actually fully qualified and registered with City & Guilds for electrical installation, so, there were no breaches of any health & safety. Although we do clearly state on our quotation that any electrical works are carried out by subcontractors, we are not able to vet our subcontractor's qualified staff by age. Even if we could I believe this would leave us open to a discrimination case. With the age discrimination aside, We are sorry you felt this overshadowed your "great" air conditioning system.
Posted 3 years ago
Urban Cooling is rated 4.7 based on 219 reviews