Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.74

4.7 Rating 281 Reviews

94 %

of reviewers recommend Urban Cooling

Company Reviews

Info

About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very professional, great to deal with, solution driven. Overall, a great experience.”

Helpful Report

Posted 2 months ago

“Very helpful proactive team. Matt and Henry were fantastic. Whilst there was a technical issue with the condenser the team has worked quickly to resolve it.”

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Posted 2 months ago

“The team were prompt and polite, worked hard and got the job done amazingly.”

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Posted 2 months ago

“We honestly could not recommend Urban Cooling more highly. From the very beginning, surveyor Kenny was absolutely amazing — professional, knowledgeable, responsive, and genuinely caring throughout the entire process. He made everything feel straightforward and gave us complete confidence from start to finish. The installation team, Matt and Henry, were exceptional. We are extremely picky when it comes to our home and pay attention to every small detail, but their workmanship, cleanliness, professionalism, and attention to detail truly exceeded our expectations. They treated our home with so much care and respect, and the final result looks incredible. A special mention also to Taylor, the decorator — unbelievably talented. So young and already so skilled at what he does. The finishing touches were immaculate and really completed the whole project perfectly. It’s rare to find a company where every single person involved delivers such a high standard, but Urban Cooling absolutely did. Outstanding service, outstanding team, and an outstanding result. Thank you again!”

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Posted 2 months ago

“Joe and Keiran (not sure how you spell his name) were very polite, efficient and clean workers.”

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Posted 2 months ago

“Excellent unit and quick and efficient installation and prep process”

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Posted 3 months ago

“I was very impressed how the situation has been handled. The engineer who was supposed to install our system left the company. The team called me with a solution straight away and organised someone else to install the system few days later, it has done an amazing job. What I was most impressed is that urban cooling team found a solution and tackled the problem. It’s good to know that some companies care .”

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Posted 3 months ago

“Super easy to deal with throughout the whole process. They were very transparent with costs and the installation was completed quickly and to a high standard.”

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Posted 3 months ago

“AC unit looks good and does a great job cooling our apartment. I was very impressed with the installation team. Neat and tidy, no mess, and everything done quickly and efficiently. Highly recommended.”

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Posted 3 months ago

“I have still not moved in to my new flat so my experience to date is based on the ordering and installation processes. I am very impressed with all aspects of Urban Cooling's operation. I phoned the company originally, having found them online while researching internal A/C. From that point onwards, all of the process was handled efficiently and very professionally. Thorough pre-installation surveys (video and on-site) were conducted by an Urban Cooling engineer to ensure the suitable A/C unit could be installed in my flat. Installation was conducted by Urban Cooling fitters who worked with my builders and knew exactly what to expect in my flat. After installation, I received follow-up contact from the office to ensure everything was satisfactory. From the very beginning up to now, the communication has been excellent and I have been kept well-informed of everything that is happening. There is a clearly explained annual maintenance package available to ensure the continued health of the system. Excellent service.”

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Posted 3 months ago

“I'm very impressed with URBAN COOLING absolutely super professional instalation was as described minimal entry points for piping. They cleaned and tested everything before leaving. Thank you Gary.”

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Posted 3 months ago

“This is a high-quality provider, and the product and service were outstanding. The team members work together seamlessly: admin, surveyor, installation, electricity, blumber, decorator. I am very happy with the aircon unit, which has been installed on time, within budget and within a day's work. It is a high-quality solution. These are very good people to work with.”

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Posted 3 months ago

“Quick, thoughtful, considerate and great workmanship!”

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Posted 3 months ago

“Today Urban Cooling engineer Michael came for the yearly checks on my 2 AC's and he exceeded my expectation for the check up to be done. The cold air from the AC units failed to give continuous cooling. Michael fixed the issue and made sure that both the AC's had cold air coming out and checked the condenser aswell. Top stars for Michael. I have been with Urban Cooling for a few years now and wanted to give my thanks also to Tony Ellerker, Ian Shepheard, the plumber who came last year to fix new piping (great job) and the women on the customer service team. Urban Cooling in my opinion, has always been helpful to me and is a fantastic company to deal with. I would recommend them to anybody. I was so amazed by Michael's job today hence my first time review for Urban Cooling. Keep it up guys and thank you so much for the great service. Sharda”

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Posted 5 months ago

“Smooth installation, the team were attentive to details and clean up. Looking forward to the summer!”

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Posted 5 months ago

“Very professional service”

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Posted 7 months ago

“⭐️⭐️⭐️⭐️⭐️ – “Absolutely Transformative!” – Daniel Harper I recently had a water-cooled air conditioning system installed in my London apartment, and it’s honestly one of the best upgrades I’ve ever made. Being unable to have an external condenser, I thought real air conditioning was impossible until I found Urban Cooling. The whole process was smooth from start to finish. The team explained everything clearly, installation was tidy and efficient, and the unit itself looks incredibly sleek on the wall. Most importantly, it cools the flat perfectly and runs quietly. If you live in a building with restrictions and think AC isn’t an option, think again. This system is a game changer. Highly recommended.”

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Posted 7 months ago

“Just installed an Urban Cooling system with two wall units and one condenser at our new Ice Cream and Bakery Café in Covent Garden. Very pleased with our purchase. Special mention for Tony Duncan overcoming some challenges to get us up and running quickly and efficiently. Highly recommend this business. Mark Prior, Owner, Oliphant's Ice Cream and Bakery”

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Posted 8 months ago

“Because the games were so good”

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Posted 8 months ago

“Annual servicing has always been delivered cheerfully, on time and with a minimum of fuss. Same technician has come for the last 3 years in a row which is good to see.”

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Posted 8 months ago

Urban Cooling is rated 4.7 based on 281 reviews