Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.74

4.7 Rating 272 Reviews

94 %

of reviewers recommend Urban Cooling

Company Reviews

Info

About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

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English

“Great experience with Urban Cooling. I had two units installed, one in the living room and another one in the bedroom. The installation was done in one day and to a high standard. I work remotely from my flat, which gets very hot in the summer, making it difficult to concentrate on work or enjoy relaxation time during increasingly longer spans in the summer. This coming summer will be my third since the installation, and having air conditioning has radically improved my life for the better during the summertime. I can keep my flat as cool as I want and it is a joy to have. I fully recommend having it installed if your place gets uncomfortably hot in the summer, and Urban Cooling to do the job.”

Urban Cooling 5 star review on 5th May 2023

Helpful Report

Posted 3 years ago

We're glad you're enjoying your air conditioning system and that it has made your flat a more enjoyable place to work and relax. Thanks for also submitting some images of your Panasonic wall units!

Posted 3 years ago

“Very pleasant group of guys installed our aircon. They knew each other and worked well together. The installation was not overly complicated but smallish problems did arise and were overcome by the plumber and electrician. They all arrived on time and the install didn’t require a full day. Very pleased so far.”

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Posted 2 days ago

“Friendly, quick and efficient. Communicated clearly”

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Posted 3 days ago

“Mike and Bobby have been very timely, efficient and courteous in installing the air con. Urban Cooling have provided a very good service throughout so far. I hope the air con works well.”

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Posted 5 days ago

“Brilliant, install was quick, Harry and Matt were very clean, thorough and professional. Could not have asked for better contractors. I'm thrilled and impressed and would recommend urban cooling to everyone I know based on their work.”

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Posted 1 week ago

“I have installed a total of seven units across my two apartments in Ealing, and the experience has been excellent from start to finish. Their products are of outstanding quality, and the service provided is consistently exceptional. The management team is genuinely willing to help, even at very short notice, and their responsiveness is truly impressive. The engineer is extremely kind, professional, and helpful, and the workmanship is always reliable. With this level of service and support, I would not consider using any other company for future installations. They have earned my full trust and highest recommendation. Thank you to Mark and to Michael for your help — both of you have been incredibly supportive and professional.”

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Posted 1 week ago

“Amazing service really hard-working team and the of the Cell service for any questions or tweaks or problems are dealt with immediately. It’s nice to experience such service in this day and age and to know it still exists!”

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Posted 1 week ago

“Prompt survey and very speedy installation. Equipment wroks well.”

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Posted 1 week ago

“We are very happy and satisfied with the service”

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Posted 2 weeks ago

“Michael and his team were professional, tidy and courteous throughout the 2-day install. Nothing too much trouble. Would highly recommend.”

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Posted 3 weeks ago

“Amazing service! Super efficient, great communication. Joe and Kayo who installed the units were diligent, polite and did great work. Having AC is lifechanging during the summer months.”

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Posted 4 weeks ago

“Lovely and very professional team :)”

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Posted 1 month ago

“Well done”

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Posted 1 month ago

“Very professional, great to deal with, solution driven. Overall, a great experience.”

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Posted 1 month ago

“Very helpful proactive team. Matt and Henry were fantastic. Whilst there was a technical issue with the condenser the team has worked quickly to resolve it.”

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Posted 1 month ago

“The team were prompt and polite, worked hard and got the job done amazingly.”

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Posted 1 month ago

“Communication within the company departments might have been a bit better as information left with the Administrator does not always reach the engeneers. Otherwise, perfect, excellent job, would recommend.”

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Posted 1 month ago

“We honestly could not recommend Urban Cooling more highly. From the very beginning, surveyor Kenny was absolutely amazing — professional, knowledgeable, responsive, and genuinely caring throughout the entire process. He made everything feel straightforward and gave us complete confidence from start to finish. The installation team, Matt and Henry, were exceptional. We are extremely picky when it comes to our home and pay attention to every small detail, but their workmanship, cleanliness, professionalism, and attention to detail truly exceeded our expectations. They treated our home with so much care and respect, and the final result looks incredible. A special mention also to Taylor, the decorator — unbelievably talented. So young and already so skilled at what he does. The finishing touches were immaculate and really completed the whole project perfectly. It’s rare to find a company where every single person involved delivers such a high standard, but Urban Cooling absolutely did. Outstanding service, outstanding team, and an outstanding result. Thank you again!”

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Posted 1 month ago

“Joe and Keiran (not sure how you spell his name) were very polite, efficient and clean workers.”

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Posted 1 month ago

“Excellent unit and quick and efficient installation and prep process”

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Posted 1 month ago

“I was very impressed how the situation has been handled. The engineer who was supposed to install our system left the company. The team called me with a solution straight away and organised someone else to install the system few days later, it has done an amazing job. What I was most impressed is that urban cooling team found a solution and tackled the problem. It’s good to know that some companies care .”

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Posted 1 month ago

Urban Cooling is rated 4.7 based on 272 reviews