Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.71

4.7 Rating 234 Reviews

93 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

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English

“Great experience with Urban Cooling. I had two units installed, one in the living room and another one in the bedroom. The installation was done in one day and to a high standard. I work remotely from my flat, which gets very hot in the summer, making it difficult to concentrate on work or enjoy relaxation time during increasingly longer spans in the summer. This coming summer will be my third since the installation, and having air conditioning has radically improved my life for the better during the summertime. I can keep my flat as cool as I want and it is a joy to have. I fully recommend having it installed if your place gets uncomfortably hot in the summer, and Urban Cooling to do the job.”

Urban Cooling 5 star review on 5th May 2023

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Posted 2 years ago

We're glad you're enjoying your air conditioning system and that it has made your flat a more enjoyable place to work and relax. Thanks for also submitting some images of your Panasonic wall units!

Posted 2 years ago

“Quick, easy and great value for money! If I had known how reasonable heating and cooling 3 rooms would be I would have done it a long time ago, coupled with the professional, helpful service from Urban Cooling made this a really seamless process. Prfessional, clean and tidy install and everything has been exactly as I was told it would be, this was a very cool (and warm in winter which I did not realise) experience - Top Marks!”

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Posted 10 hours ago

“Great service , very friendly staff . A pleasure to deal with !”

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Posted 1 week ago

“I am very pleased to write a review about Urban Cooling and my new air conditioning unit. The unit is very compact and works beautifully. It makes a huge difference to the temperature in my flat on hot days. In addition I was so impressed by the installation. It was very professional. Three people arrived and immediately started work. They were very polite and cleared up at the end leaving my home as they found it. All-in-all I can absolutely recommend Urban Cooling.”

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Posted 2 weeks ago

“Excellent product and service. Could not be happier with my ac unit!”

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Posted 1 month ago

“Unfortunately I can only leave a maximum of 5 stars. We have used the AC so much due to the heatwaves and can honestly say I have bought cars and electronics but these units are the best I have purchased. Installation was so easy, servicing so easy and the whole team behind the scenes are fantastic.”

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Posted 1 month ago

“I live in a top floor flat and didn't think I could have air conditioning due to the constraints of the lease but seeing Urban Cooling did a internal watercooled unit I decided to take the plunge and thank god I did. With the heatwaves we had so far it's been total bliss. So much more comfortable and I can sleep. The staff and engineers were great throughout the process. I would highly recommend 👍”

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Posted 1 month ago

“Fault recurred immediately. Further visit arranged for tomorrow. I will respond thereafter.”

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Posted 1 month ago

“Was an easy adoption to our house with restrictions on external alterations and complex roof structure. A great result!”

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Posted 1 month ago

“Excellent system for my flat - was the only system that we could realistically have installed on 23rd floor without disrupting anything. It works very well and we are happy to be staying cool over this hot spell.”

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Posted 1 month ago

“Effective cooling Low noise except sometimes in the night But overall pleased and much better in our apartment than a traditional aircon system”

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Posted 1 month ago

“Excellent service from Urban Cooling. The installation team was efficient, tidy, and left the house spotless. Very happy with the results—highly recommended!”

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Posted 2 months ago

“The installation was performed professionally and courteously over two days. There were some teething issues in the days after the system was installed but an engineer was dispatched and was eager to help out and managed to resolve the issues. The system is very efficient even for a hot 5th floor west facing flat. Thank you Urban Cooling!”

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Posted 2 months ago

Thank you for your feedback, and we're truly sorry to hear about your initial frustrations with the system. We're pleased to report that shortly after your installation, we returned and identified the root cause of the issue: an incorrect thermostat value had been programmed into the system, stemming from a configuration file provided by one of our suppliers. Once discovered, this was promptly rectified during our visit, and we’re happy to confirm that the system has since been operating perfectly. We do sincerely apologise for the delay in our response and the time you spent dealing with the unreliable performance. We fully appreciate how inconvenient that must have been. The delay was not reflective of how seriously we take post-installation support, but rather a result of unexpectedly high demand in recent weeks that has temporarily stretched our resources. We are actively addressing this by expanding our team so we can respond more swiftly and support our customers at the level they rightly expect from us. Thank you again for your patience and for giving us the opportunity to put things right. Warm regards, Urban Cooling Customer Support Team

Posted 2 months ago

“I'm very happy with the air conditioner installed in my bedroom, which is on the top floor of a building with south facing exposure. Very quiet, and doesn't use much energy. I would have installed more of them in other rooms if it were feasible. My only complaint is with Paul, who tried to convince me to rip up the ceiling in my home office -- a project that would have taken 5 days and caused massive damage -- in order to sell me another air conditioner that he had thought could be easily installed. I had to tell him no. He shouldn't have tried to pressure me.”

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Posted 3 months ago

Thank you for your kind words about the air conditioner—we're thrilled to hear it's keeping your top-floor room cool and quiet without guzzling energy. That's exactly what we aim for. We're genuinely sorry to hear about the frustration around the home office installation. However, we want to clarify that no one named Paul works at Urban Cooling. It's possible there may have been some confusion with another quote or installer, as all our surveyors operate without commission incentives. Whether a customer installs one unit or five, our goal is always the same: offer honest advice with zero pressure and maximum clarity. We completely understand your decision and are glad you stood your ground. If you ever consider adding more cooling in the future, we’ll be here—no ceiling damage, no pushy sales talk, and definitely no Paul. Thanks again for your feedback! —The Urban Cooling Team

Posted 3 months ago

“Initial installation was excellent, although we used our own builder to make good as the Urban Cooling contractor never responded to us. Subsequently, the compressor unit caused our mains power to trip whenever it came on (after only 2 months) - we waited 10 days for UC to send an electrician (he could not fix it); then a delay at which point I demanded a replacement unit rather than a repair; then a single engineer with the wrong size unit (that he could not have carried up the stairs anyway); and finally two guys with a new unit that was installed and works. All that said, the air-conditioning is great; the team have all been friendly and helpful; and mostly we have just been a bit unlucky (our 2 neighbours who also had UC install units for them have had no issues)”

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Posted 4 months ago

“I had a great experience with Urbal Cooling. The team is efficient and professional.”

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Posted 4 months ago

“Equipment works very well and it is such a luxury to have pleasant room temperature in a south-facing flat that used to be constantly overheated in the spring and summer months. Runs smoothly and quietly. The installation was quick, efficient and competent, and advice was readily provided. Highly recommended!”

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Posted 5 months ago

“Very professional from start to finish. Installation went smoothly and the cleanest and tidiest tradespeople we have ever had! You wouldn’t have known they had been. Air conditioning working very well. Highly recommend and would use again.”

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Posted 5 months ago

“From start to finish I was really impressed with Urban Cooling - and the units work brilliantly! Can not recommend highly enough.”

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Posted 6 months ago

“the a/c was very professionaly installed and is working well”

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Posted 6 months ago

“Very happy with the installation process and team. Good communication throughout, and the installation team was prompt, efficient, professional and friendly. The Toshiba Designer wall units look much nicer than the normal utilitarian units. So far we are very satisfied. We haven't had a chance to use the A/C system in earnest yet, but everything seems to be working as it should.”

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Posted 6 months ago

Urban Cooling is rated 4.7 based on 234 reviews