Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.70

4.7 Rating 233 Reviews

93 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent professionalism in the installation and servicing of our aircon units. We are super pleased with the outcome.”

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Posted 1 year ago

“Great service, quickly installed and they left my apartment looking immaculate. We haven't used the air conditioning much but even putting it on for 10 minutes has an amazing cooling effect on the room. Unobtrusive and excellent - thanks so much.”

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Posted 2 years ago

“We had Urban Cooling install a customised Daikin system in our home and from the outset, we understood that this was going to be an extremely complex operation. Tony Ellerker and Mark Cullen guided us through exactly what was required throughout the planning and execution process, and also went above and beyond to analyse the situation before any work was undertaken. Mark patiently responded to every question I had on the installation and commissioning process, and also provided his professional insight where relevant. While there were issues during the installation and commissioning process that affected the full operation of the units, Tony and Mark refused to let those go unresolved and fully compensated for them. Moreover, although there were other issues with the units post-commissioning that also affected their full operation, Urban Cooling did not require any further payment until those issues were resolved (and I have to commend the engineer, Martin, who tirelessly ensured that all issues were rectified). Understandably, this system is priced at a higher level, but given the service levels received (also from Erin who scheduled the servicing appointments), this premium explains itself.”

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Posted 2 years ago

“Super profession”

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Posted 2 years ago

“very pleased with this system which is reliable and does not require an outside box as it is plumbed in to the water system. This was a requirement as i am in a listed building. Coped well even in the recent extreme heat and in an attic apartment.”

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Posted 2 years ago

“The product quality is excellent”

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Posted 2 years ago

We pride ourselves in delivering high-quality products, so thanks for your five-star review, Greg!

Posted 2 years ago

“I’m very pleased with my new Urban Cooling aircon. The units are quiet and quickly cool the room and reduce humidity. The installation was no problem and the company followed up to make sure everything was working well.”

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Posted 2 years ago

We're thrilled to hear that you're pleased with both your air conditioning system and the installation process, Tom.

Posted 2 years ago

“Great service and installation. Always turn up on time and any issues have been resolved swiftly. The installation team were polite tidy and courteous and keep me updated on what they would do every day. Can't recommend them enough.”

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Posted 2 years ago

Thank you for your great review! We're delighted to know you had a positive customer service and installation experience. Your recommendation means a lot to us!

Posted 2 years ago

“Absolutely love my air con. Been a god send in the hot weather. Works great and cools my flat down almost instantly.”

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Posted 2 years ago

Thanks for your review, Ricky. We're thrilled to hear how much you're enjoying your air conditioning system.

Posted 2 years ago

“I opted for the single Panasonic unit and water cooling for our main living room. We get the sunshine over the apartment most of the day which is wonderful but it can be very warm in the peak of summer. This system suited our needs perfectly. I was able to book an installation slot ahead of time and the 3 part deposit payment method made it easily affordable. When the installation team turned up they were pleasant, happy and engaging. They worked as a pair and were able to finish the installation in a few hours. As per the pictures, the only hole in the ceiling was one to run the piping to the unit. I chose to have it above the doorway and they were able to fit it into the door frame. The recommended decorator was also brilliant. The making good was just professional and quick. The unit is quiet with the compressor in the utility cupboard with our heat exchanger which has a quiet hum also. It cools the room in a couple of minutes and easily maintains the required temperature. Cost wise it is seems to be around £1 a day even with the high electricity prices at the moment. I am super thrilled with it and thank you!”

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Posted 2 years ago

We're glad you are happy with your air conditioning system. Your detailed feedback about the installation process and your positive experience with our team is greatly appreciated. Thanks for leaving such a great review, Tim.

Posted 2 years ago

“Excellent customer service! Delighted with the product too.”

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Posted 2 years ago

Thanks for your positive review, Tanya. It’s greatly appreciated.

Posted 2 years ago

“I am very happy with my New air conditioning essential in this not weather. It is quiet and efficient. The technicians were very helpful and professional. Installation was on time, quick and without any fuss. I would highly recommend that company.”

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Posted 2 years ago

Thanks for taking the time to leave a review, Maria. It's great to hear that you'd recommend us.

Posted 2 years ago

“Suppose to be here Friday 2 weeks ago Never turned up. No called to say would be late nothing - Lost £300 worth of work i could have done but gave away Last Friday was all booked in and once again same thing, no one turned up and no call again and lost another load of wages for job i gave to other people No email to say sorry or nothing”

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Posted 2 years ago

We sincerely apologise for the inconvenience caused and deeply regret the mix-up that occurred with our service engineers on multiple occasions. However, please note that this is a review for Urban Cooling Services and not Urban Cooling. We understand the importance of having a reliable and timely service for your air conditioning system. That's why we have taken immediate steps to rectify the situation and ensure that such mistakes do not recur in the future. Once again, please accept our sincerest apologies for the inconvenience caused. We value your feedback and appreciate you bringing this matter to our attention.

Posted 2 years ago

“We were very fortunate insofar as you were able to install the air-conditioning in our flat just prior to the hot spell we had in early June. I am pleased to say that all four units appear to work as we would have expected them and we are very satisfied with them, and indeed recommend them to our fellow owners.”

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Posted 2 years ago

It's great to hear that you were pleased with your new air conditioning system and that we were able to complete the installation right before the hot June weather hit.

Posted 2 years ago

“Excellent job - been working well for a year now, life changing.”

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Posted 2 years ago

We're glad we could help Mark. Thanks for the five stars.

Posted 2 years ago

“We found Urban Cooling to very professional on both the installation and sevicing . The job was completed to high standards and the units provide excellent cooling which has been amazing during the summer months and in particular the heatwaves.”

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Posted 2 years ago

We're glad you were pleased with the installation and servicing. We hope you continue to enjoy the air conditioning system, especially during these hot summer months.

Posted 2 years ago

“We asked Urban Cooling to install a water-cooled air con system in the master bedroom of our Victorian terrace which is in a conservation area so would have required planning permission (likely refused) for an alternative system. We live right under the Heathrow flight path so have 4.30am wake up calls if we open the bedroom window in summer, so this was the best option available to us. We opted for the cheapest option so the unit is quite large, because the condenser unit is in the unsound-proofed loft the vibration is pretty loud in the hallway, and our energy consumption has increased during summer months but we are so pleased we installed it! It cools the room brilliantly and gives relief during those 30+ days especially. The service we received from UC was excellent as well, from the initial visit, installation, follow up, and all the coordination and comms that go with it. Highly recommend!”

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Posted 2 years ago

That's great to hear, Emma! We're really glad you were satisfied with the service and are happy with your air conditioning system.

Posted 2 years ago

“As always with Urban Cooling, the experience is a complete joy. Friendly and professional staff, always kept informed and, best of all, everything the install and do just works perfectly. I recommend them to everyone”

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Posted 2 years ago

That's fantastic to hear, Dean. We're glad that you've had such a great experience with us.

Posted 2 years ago

“It’s been an amazing journey, urban cooling has changed our lives!”

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Posted 2 years ago

We're glad we could have such a positive impact, Galit.

Posted 2 years ago

“Great experience with Urban Cooling. I had two units installed, one in the living room and another one in the bedroom. The installation was done in one day and to a high standard. I work remotely from my flat, which gets very hot in the summer, making it difficult to concentrate on work or enjoy relaxation time during increasingly longer spans in the summer. This coming summer will be my third since the installation, and having air conditioning has radically improved my life for the better during the summertime. I can keep my flat as cool as I want and it is a joy to have. I fully recommend having it installed if your place gets uncomfortably hot in the summer, and Urban Cooling to do the job.”

Urban Cooling 5 star review on 5th May 2023

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Posted 2 years ago

We're glad you're enjoying your air conditioning system and that it has made your flat a more enjoyable place to work and relax. Thanks for also submitting some images of your Panasonic wall units!

Posted 2 years ago

Urban Cooling is rated 4.7 based on 233 reviews