Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.70

4.7 Rating 233 Reviews

93 %

of reviewers recommend Urban Cooling

Company Reviews

Metrics

Info

About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

Write Your review

Tell us how Urban Cooling made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Cooling 5 star review on 15th January 2025

Colin

Urban Cooling 5 star review on 29th May 2024

Craig

Urban Cooling 5 star review on 15th July 2023

Tim C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Urban Cooling has been an absolute lifesaver! My flat has always been unbearable in the Summer due to large windows and too much sun. Even with all the doors and windows open, the temperature was so high. Thankfully we are now into our second year of living with our water-cooled air-con system and haven't looked back. The process from ordering through to installation was a breeze. We had a video call to assess our needs and to seek out the most effective spot for the unit and the compressor which fits into a small cupboard in our kitchen. the installation was carried out within a week of my initial call and only took a few hours which was amazing. The installation crew were efficient and friendly, really couldn't have asked for more. The system itself is wonderful, so quiet and really packs a punch cutting through the heat very quickly. For anyone in a stuffy flat that is unable to have the usual outside compressor model, I could not speak more highly of this system. It also appears quite economical electricity wise so that's a bonus given that it's in use most days. We have the system serviced once a year and again the service team are great. Answered all our questions, very knowledgeable regarding this system (and others) and the service itself is quick and easy. Overall I am so glad I found this company and absolutely recommend it to anyone struggling with heat and humidity.”

Helpful Report

Posted 3 years ago

“Great company. No problems, good customer care and very responsive! I have recommended them to a lot of family and friends!”

Helpful Report

Posted 3 years ago

“Excellent service and well-experienced engineers. I have been using air con for two years and never had any problems at all. Highly recommended.”

Helpful Report

Posted 3 years ago

“Professional, honest and fairly priced. The initial survey and installation was painless and the subsequent service was excellent.”

Helpful Report

Posted 3 years ago

“Really great communication and the install was a breeze, really happy with my water cool solution!”

Helpful Report

Posted 3 years ago

“Excellent service. Quickly received a callback, a quote and a date for installation. The team left the space very clean. The system works perfectly, very happy with everything.”

Helpful Report

Posted 3 years ago

“Very efficient and helpful service. Air conditioning has been great when it has been so hot in the summers!”

Helpful Report

Posted 3 years ago

“Professional and knowledgeable! Thank you!”

Helpful Report

Posted 3 years ago

“Absolutely amazing system and slick install. Air con makes a massive difference to comfort and sleep - the Urban Cooling team are on hand for customisations too !”

Helpful Report

Posted 3 years ago

“Incredible service from start to finish. This is why I will be using urban cooling again for a property I am in a process of buying.”

Helpful Report

Posted 3 years ago

“Easy to deal with, quick installation and best price out there. They cleaned up their mess but did have to source a tradey to come and close the holes. This was offered initially but received no follow up. Highly recommend though”

Helpful Report

Posted 3 years ago

“Great company! Aircon is lovely and gets around the annoying "No mountings on the outside of the building" rule. Easy to deal with. On the expensive side but you get what you paid for, which is quality!”

Helpful Report

Posted 3 years ago

“I can only positively rate my experience with Urban Cooling from the moment I contacted them to the installation day. They are also much better value for money compared to some of their competitors”

Helpful Report

Posted 3 years ago

“We had been thinking about having air-con installed in our apartment for some time. looked at a view compaines and chosen Urban Cooling. Had a face time survey and was happy with the quote given. Being able to have an internal condenser that sat neatly in the loft is great. Works well for us and very happy with the installation. All professional, clean and tidy when finished. Great company and communicates well with the customer. Internal condensers are not cheap but well worth it.”

Urban Cooling 5 star review on 28th January 2022

Helpful Report

Posted 3 years ago

“The whole engagement with Urban Cooling is excellent, starting from video site survey, demo to installation and after-sales support. Not many customer hotline in the UK can match the service level of UC. I can feel that they understand their success is coming from happy customers. I have no issue to recommend UC to anyone who needs AC in London.”

Helpful Report

Posted 3 years ago

“We got a unit installed in our bedroom and frontroom of a flat in London. We weren't allowed to have an external unit so Urban Cooling sorted us out with an internal one. Whole process was pretty pain free and they were very quick to resolve any issues. We had a quote from a competitior and Urban Cooling were much cheaper. Would recommend Urban Cooling to anyone.”

Helpful Report

Posted 3 years ago

“Very happy with the service received. From survey to installation, and support”

Helpful Report

Posted 3 years ago

“2020 was so hot and living on top floor south-facing it was impossible to sleep at night hence decided to get an a/c in early summer 2021. Urban cooling seemed like a great option since they can offer installation without outside unit, which is a limitation for me considering I live in a listed property in Central London. In my online research Urban Cooling came up with a competitive price and their customer service team was great. I got 2 units, the installation took about 4 or so, the guys were super professional and efficient. Best of it all - when outside was 30 degrees, I had a nice 19 degrees temperature in the bedroom. This has been a real saviour.”

Helpful Report

Posted 3 years ago

“Very tidy, explained what he was doing and usefully explained some other stuff about the settings that I didn’t know but should have.”

Helpful Report

Posted 3 years ago

“Urban cooling was very swift in responding to all my requests and questions and carried out the installation of an aircon unit on my top floor very smoothly. The engineers were very knowledgable and came up with some innovative solutions as I live in a conservation area.”

Helpful Report

Posted 3 years ago

Urban Cooling is rated 4.7 based on 233 reviews