UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,056 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supposed to be 40 denier, more like 10. Disappointing.”

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Posted 5 years ago

“The hole is too small and not elastic.”

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Posted 5 years ago

Thank you for your review. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the free-post returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni UK Tights Customer Service

Posted 5 years ago

“A little disappointed as I still haven’t received my last order”

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Posted 5 years ago

Dear Phillip Thank you for your review. I am sorry to hear that you haven't received your order. I can see from the order details that it was dispatched on 27th February, using standard 1st class post.

Posted 5 years ago

Dear Phillip Thank you for your review, and I am sorry to hear that you haven't received your order as yet. I can see from the order information that your items were dispatched on 27th February, with standard 1st class post. We do advise that this delivery option take 1-3 working days, but we know that Royal Mail can encounter other delays. That being said, you should have had your order by now. I have sent you an email from our customer service, as I would like to confirm some details before logging a missing item investigation with Royal Mail. I will look forward to hearing from you. Kindest regards Toni UK Tights Customer Service

Posted 5 years ago

“Delivery was quick but the quality of both the tights I ordered was very poor. One ripped when putting them on (they were 70 denier too) and the sizing was terrible!”

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Posted 5 years ago

“Ordering and delivery good.Not happy at all with tights.I am a size 10 and always buy size small. I ordered OROBLU polka dot tights size small.The sizing is most odd legs far to short and the length from the gusset to waist is only just about 6 inches so even if I could have got them on would have been lucky to pull them up to my hips.Most disappointing as returns policy says tights can't be returned if packet has been opened unless faulty, so a total waste of money for me. O”

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Posted 5 years ago

Dear Velda Thank you for your feedback regarding these tights. I am sorry to hear that the Oroblu tights did not meet your expectations. The brand does tend to be on the small size, but the size guide steers towards height and weight as opposed to dress size. If you would kindly email me at customerservice@uktights.com, with your dimensions, I will gladly check to see whether the size was correct or not. That being said, there could be an issue with size - if that it is the case, the product may be faulty; and therefore, returnable. I hope this helps and I will look forward to hearing from you. Best wishes Toni Customer Service.

Posted 5 years ago

“Disappointed that the original order was delayed 10-20 days only to subsequently become no longer available, and then the replacements are one to be delivered in 10-20 days! A late November order in time for Christmas! Well 50% there, luckily though you were able to take payment at the time of the original order.”

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Posted 5 years ago

Dear Geoff Thank you for your review. When you place an order with UK Tights, we will tell you on the product page whether your items are in stock. If you choose any items that are not in stock, we will still charge you for the whole value of the order. Why do we do this? For security reasons, we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again. This increases our security profile dramatically and we feel that this is the best way to serve you, our customers. Charging you once also acts as a pre-order for the items, reserving the stock for you ahead of their delivery. This means that the stock will never be sold to someone else before you receive yours. After 20 days wait, we will notify you with an automatic email to ask if you'd like to carry on waiting, have an alternative product or receive a refund. You are entitled to cancel reserved items at any time by phone or email. I am really sorry that we haven't been able to complete your order as yet, but we really do appreciate your patience with this delay. Best wishes Toni UK Tights Customer Service

Posted 5 years ago

“I returned some leggings in November which I renturned as they did not suit me. I received a confirmation on 12 Nov to say I would be getting a refund within 30 days. Tomorrow is 12 December and I have not heard anything from you. It then says it will take a further 1-3 days to receive the refund after you have contacted me!! I can’t believe nowadays it takes that long to process a refund! Tomorrow it’s 30 days after my email to say you received my return, where is my refund?!!! Very poor, wont be using Uk Tights again if it takes this long to do anything!!!”

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Posted 5 years ago

Dear Helen Thank you for your order and subsequent return. All returns are processed in the order they came back to us and we are working hard to get through them as quickly as possible. The autumn/winter period is our busiest time, due to a high volume of orders and returns, but regardless, our policy is that we will have your return processed within 30 days of receipt. As soon as this is done, you will receive an email confirmation of your refund. Thank you so much for your patience. Best wishes Toni

Posted 5 years ago

“Unfortunately I have returned the item as unsuitable.”

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Posted 5 years ago

Hi Elaine Thank you for your review. I am sorry that the leggings were not suitable. I can see that we have indeed received the return, and your refund has been issued. Warm regards Customer Service

Posted 5 years ago

“Returned tights as slight flaw, didn’t want to chance wearing them incase they laddrered”

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Posted 5 years ago

Dear Dawn I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. I will personally keep an eye out for your return! Best wishes Toni

Posted 5 years ago

“Sorry the tights were faulty and I have returned them today. They arrived promptly and I am sure you will process a refund”

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Posted 5 years ago

Hi Jane Thank you for your review, and I am sorry you received a defective product. This is something we don't hear of very often with CdR, and we will certainly feed this issue back to the manufacturer. Thank you Toni

Posted 5 years ago

“As my favourite Aristoc support tights, are no longer available,I tried Pretty polly support tights. Very disappointed as there is virtually no compression at all and the tights produced quite a lot of 'static electricity' making my petticoat etc cling to the tights. Sorry!!”

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Posted 5 years ago

“I have not received my tights yet. Can you please advise when they were dispatched.”

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Posted 5 years ago

Hi Alana I'm really sorry that you've not got your order yet. Unfortunately, we have experienced some delay with Royal Mail from the 12th and 13th November orders. I'm told they are now being delivered so I'm sure you'll have yours in a day or two. Sorry for any inconvenience caused and I hope you enjoy your products. Regards Dawn Barber Managing Director

Posted 5 years ago

“Stockings arrived in one piece, however when my Mum wore them for the first time, within a matter of hours one of the stockings had developed 2 large holes towards the top of one of the stockings.”

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Posted 5 years ago

Hello Really sorry to hear this. If you'd be kind enough to return the faulty good to us using your free return label, we will gladly replace the item. Regards Dawn

Posted 5 years ago

“Arrived quickly, good quality but unfortunately a poor fit”

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Posted 5 years ago

“Recently ordered leggings size medium. I am 5 foot tall and normally size 14 in trousers. I could not get them past my knees. So not really impressed with UK Tights right now!”

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Posted 5 years ago

Hi Barbara Really sorry to hear that you're unhappy with the product. If you could just take them and measure them against the measurements on the box please then if they are not what they are supposed to be please return them to us and we'll give you a full refund. Regards Dawn Managing Director

Posted 5 years ago

“The above knee socks took longer than expected to arrive and then I was very disappointed with the product, which I couldn't return because I had opened the package and tried one leg on. The socks were too wide for the foot and the above knee part rolled down within seconds. A complete waste of money.”

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Posted 5 years ago

“The reason for my low rating is that I have been waiting such a long time for my order. I placed the order around three weeks ago and on 30/10 was told the items were despatched. I STILL haven't received them! I cannot find the exact date of the order (882472) on your site but a wait of around three weeks for one item to arrive is really not acceptable. Very disappointing.”

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Posted 5 years ago

Hello I'm so sorry that you've been waiting for your delivery. We shipped your order a couple of days after you placed it but it must have got lost in the post. I will arrange for a refund to be given right away. Apologies once again. Regards Dawn Barber Managing Director

Posted 5 years ago

“Lots of items seen to be out of stock and this has been getting worse over the last year had to resort to amazon to get my favourite hold ups from charnos -disappointing”

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Posted 5 years ago

Hi Sally So sorry to hear that. We've had a bit of a year with fluctuating stock levels I'm afraid to say as we've been making some changes to our warehousing system. Hopefully, this will be rectified in 2019 and we can get back to our normal, efficient selves. Thanks for all your support, your business is very important to us. Regards Dawn Barber Managing Director

Posted 5 years ago

“Delivery time was accurate but the quality of the tights was poor, they ripped in the toe as soon as I tried them on.”

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Posted 5 years ago

I'm really sorry to hear this and will relay your feedback to the manufacturer right away.

Posted 5 years ago

“The "Poor" review for the delivery of the tights. They did not arrive until 6 days after the promised delivery date...........will you do better if I shop with you again?. The tights themselves seem excellent but I can't say more as I have only just tried them on after delivery this morning.”

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Posted 5 years ago

Hi Jenny Really sorry for the delay in delivering your order. I'm afraid we've had some issues with Royal Mail over the past week or two. They seem to have mislaid a considerable amount of parcels. I can only apologize and hope that you won't let this put you off shopping with us in the future. With kindest regards Dawn Barber Managing Director

Posted 5 years ago

UK Tights is rated 4.8 based on 32,056 reviews