UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,056 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for part of order .didn't know it was out of stock when ordered and i have not received email to say how long Iwill have to wait!”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for your recent order, and also for taking the time to leave a review. When you place an order with UK Tights, we will tell you on the product page whether your items are in stock. If you choose any items that are not in stock, we will still charge you for the whole value of the order; and we advise that stock should be with us in 10-20 working days. Why do we do this? For security reasons, we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again. This increases our security profile dramatically and we feel that this is the best way to serve you, our customers. Charging you once also acts as a pre-order for the items, reserving the stock for you ahead of their delivery. This means that the stock will never be sold to someone else before you receive yours. If after 20 days wait, we are still awaiting our replenishment stock, we will notify you with an automatic email to ask if you'd like to carry on waiting, have an alternative product or receive a refund. You are entitled to cancel reserved items at any time by phone or email. I am told that the item you are waiting for, will be here next week and it will shipped out to you the same day. I hope this helps and we look forward to completing your order very soon. Warm regards Toni UK Tights Customer Service.

Posted 4 years ago

Dear Customer Thank you for your recent order, and also for taking the time to leave a review. I can see that we were out of stock of the tights in question when you placed the order. We advised that stock would be available within 10 to 20 days. We are expecting our Leg Ave replenishment delivery any day now and your remaining tights will be posted out as soon we receive them. We can always send an alternative product or issue a refund or credit note, if you would prefer not to wait. Thank you for your patience whilst we wait to complete your order. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

“Part of my order is still outstanding, more than 4 weeks after ordering. Poor service from Wolfords”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for your recent order and for taking the time to leave a review. I am really sorry about the delay in completing your order. The tights that you are awaiting were not included in the last 2 replenishment deliveries from Wolford. I have sent you a direct email from our customer service, and I will look forward to hearing from you. Warm regards Toni UK Tights Customer Service.

Posted 4 years ago

“Two thirds of my order have arrived without any problem, the other item has a note on the invoice awaiting stock and not a word since. Not a great start with a new customer, Perhaps an out of stock sign on the item on the site would be a good idea.”

Helpful Report

Posted 4 years ago

“I have not yet received the tights. Only the two pairs of knee high ones. Where are the full length ones”

Helpful Report

Posted 4 years ago

Dear Hilary Thank you for taking the time to leave a review, and I am sorry for the delay in completing your order. I can see from the order details that we were out of stock of the Falke tights when you placed your order. We advise that stock should be here within 10-20 working days. I have checked with Falke and can confirm that our replenishment order is indeed on it's way to us. As soon as the delivery arrives with us, we will try and get our remaining pair of tights out to you, the very same day. I hoe this helps and if you have any further queries, please do let me know. Warm regards Toni UK Tights Customer Service.

Posted 4 years ago

“I have not yet received this order despite ordering 1 week ago...and was told would be delivered in 1 to 3 days !!!!!!”

Helpful Report

Posted 4 years ago

“I cant write you a review has I have not received my order”

Helpful Report

Posted 4 years ago

Dear Toni I am sorry to hear that you haven't received your order. I have sent you an email from customerservice@uktights.com Warm regards Toni UK Tights Customer Service.

Posted 4 years ago

“Whilst the tights were good quality, the sizing was awful. When the sizing of clothes is in a range (eg 22/24) I usually wear a size 24/26 as you didn't provide that specific range I ordered size 26/28 which usually is on the large for me. Diappointingly the size 26/28 was far to small couldn't gety them near me and unforntunately you do not exchange or refund on tights. Won't be ordering from you again”

Helpful Report

Posted 4 years ago

Dear Helen Thank you or taking the time to leave a review. I have sent you an email from customerservice@uktights.com requesting some further details, and for you to please send them back to us as it does sound like there is a real issue with the sizing. I too wear Glamory from time to time, and I have always found the sizing to be correct, so it suggests that there is something amiss with the tights that you have received. I do hope we are able to help you. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

“You have not delivered the second part of the order! You have only delivered half the order!”

Helpful Report

Posted 4 years ago

Dear Derek, At the time of ordering, 1 item was in stock and this was dispatched to you within 1 working day. As shown on the website prior to purchase and in your order confirmation email, the 2nd item you ordered was out of stock, estimated to be back into stock within 10-20 days (8 days ago). As soon as we receive the delivery from the supplier, your item will be picked and dispatched as a priority and you'll receive a dispatch confirmation email to let you know that it's on its way to you. Thank you. Kind regards, Keri Customer Service UK Tights

Posted 4 years ago

“Order ten pairs of tights. Only one has been delieved and took payment for ten”

Helpful Report

Posted 4 years ago

Dear Christine Thank you for taking the time to leave a review. I can see that we only had 1 pair in stock at the time of order, and we advised that we would send the remaining 9 pairs in 10-20 working days when we had received our replenishment delivery. When you place an order with UK Tights, we will tell you on the product page whether your items are in stock. If you choose any items that are not in stock, we will still charge you for the whole value of the order. Why do we do this? For security reasons, we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again. This increases our security profile dramatically and we feel that this is the best way to serve you, our customers. Charging you once also acts as a pre-order for the items, reserving the stock for you ahead of their delivery. This means that the stock will never be sold to someone else before you receive yours. After 20 days wait, we will notify you with an automatic email to ask if you'd like to carry on waiting, have an alternative product or receive a refund. You are entitled to cancel reserved items at any time by phone or email. I hope this is ok and we will look forward to completing your order very soon. Best wishes UK Tights Customer Service.

Posted 4 years ago

“I paid for tights assuming they would be of good quality. All but 1 purchase seemed worth it. The finish and feel felt cheap”

Helpful Report

Posted 4 years ago

Dear Customer I am really sorry to hear that you were not happy with your recent purchase. I have sent you an email requesting some further information, and hopefully, we can look to rectifying the problem for you. Warm regards Toni UK Tights Customer Service.

Posted 4 years ago

“Unfortunately as seems the manufacturing process nowadays, the item had a seam along the edge of the toes. I find this so uncomfortable that I cant wear them. Otherwise, they were beautiful, velvety, warm tights, exactly what I was looking for, and I would have bought several pairs. When are manufacturers going to wake up to the fact that toe seams are literally a pain!”

Helpful Report

Posted 4 years ago

Dear Jackie Thank you for taking the time to leave a review. Unfortunately, a toe seam is very much, nature of the beast for hosiery items. That being said, if you struggle with a toe seam, we do a great range of flat seams, which sits flush against the toe/skin, which is much more comfortable. I hope this helps and if you have any further queries, please do not hesitate to get in touch. Best wishes UK Tights Customer Service.

Posted 4 years ago

“Almost gave up on them arriving on time nearly bought a pair from a shop.”

Helpful Report

Posted 4 years ago

Dear Georgina Thank you for taking the time to leave a review. I can see that you placed your order on 30th September and the items were dispatched the same day. We always advise that 1st class delivery can take between 1-3 working days, but we do know that unforeseen delays can occur with Royal Mail from time to time. On the whole, they do still offer the most secure and reliable delivery service within the UK. Should you require a quicker delivery service, you can upgrade delivery to a guaranteed next day delivery at the checkout. I hope this helps and if you have any further queries, please do let us know at customerservice@uktights.com or call us on 01625 460180. Warm regards UK Tights Customer Service.

Posted 4 years ago

“I bought a pair of tight which were supposed to never ladder, on the first wearing they disintegrated at the top, I sent them a photograph, other than an automated response to say they would get back to me shortly Ive had nothing from them, very disappointing. UPDATE - UK Tights have contacted me to offer exchange or refund. Unfortunately I have now thrown th e tights away so cant take advantage of their offer but they have responded.”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for taking the time to leave a review. I can see that we received your email on the evening of 2nd October, and I replied to you the following morning, with details on how to return the faulty item to us. I also asked if you would prefer a credit note, refund or exchange. As yet, I don't seem to have had a reply from you. Please let me know how you would like to proceed? Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

“I've worn one pair of 50 denier tights (Pamela Mann Curvy Figure) for half a day and it's already ruined. I was planning to wear them to a wedding and I've wasted my money.”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for taking the time to review your recent purchase. I am sorry to hear that you are not happy with your tights. This is something we don't like to hear and I would like to fix this for you. Would you please be so kind as to email me the details of the fault to customerservice@uktights.com, and I will be more than happy to resolve this for you. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

“They were supposed to be small.But they do not stay up on a smaller leg.”

Helpful Report

Posted 4 years ago

Dear Andrew Thank you so much for your feedback. I'm sorry about this, it's disappointing to hear that the hold ups weren't the right fit. This is a surprise, as we always warn people that Charnos' sizing can be smaller than other brands. Please could you let me know the height, weight/dress size of the person they're for by emailing customerservice@uktights.com and I can double-check what Charnos recommends? Thank you very much. Kind regards, Keri Customer Service UK Tights

Posted 4 years ago

“Over a week since I placed and paid for an order still not arrived. I called customer service and the gentleman who I spoke to said he was uncertain when my parcel would arrive. Not a good service at all. Will not be buying from this company again.?”

Helpful Report

Posted 4 years ago

Dear Deborah, Thank you for your feedback. I'm sincerely sorry to hear that your order of the 22nd has not arrived with you yet. I'm also very sorry for any lack of clarity when speaking to staff on enquiry - I can appreciate you wishing to get this sorted. Firstly, I can confirm that all in-stock items were dispatched the date of ordering (Thursday 22nd) and sent with Royal Mail 1st Class Post, estimated 1-3 working days delivery. Therefore, including the bank holiday, your parcel should have arrived with you by Wednesday 28th (yesterday). My sincere apologies for the delay. Please would you kindly reply to customerservice@uktights.com to let me know if your order has arrived with today's post, and if not, please would you kindly confirm your full address? We can then look into this for you. Thank you. Kind regards, Keri Customer Service Manager UK Tights

Posted 4 years ago

“I ordered XL got a medium tights. So, not impressed”

Helpful Report

Posted 4 years ago

Dear customer Thank you for your review. I am sorry that you appear to have received the wrong size. I have checked your order and can see that you actually ordered the size Large; which is the largest size as it is not available in the size XL. Can you please let me know if the tights you received are in fact a large or a medium, as it could be that the medium size was packaged incorrectly? If this is the case, it would mean that you can return them to us for an exchange, credit note or refund. I hope this helps and I look forward to hearing from you. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

“Sadly none of them fit. The gusset is meant for very very skinny People . The colours were perfect. Though they are of no use to me .”

Helpful Report

Posted 4 years ago

“Ive not received my order!”

Helpful Report

Posted 4 years ago

Dear Mr Patterson, I'm sorry that you have not received your items. Unfortunately, as with a previous order, it seems that you have ordered to an old address. Please would you contact us directly by emailing customerservice@uktights.com or phoning 01625 460180 and we can arrange how best to resolve this for you? Thank you. Kind regards, Keri Customer Service UK Tights

Posted 4 years ago

“The tights have been ordered for weeks. I am away at the Moment but believe they have been delivered. Really dissapointed they have taken so long, I was recommended by a friend but don’t feel I will use you again,”

Helpful Report

Posted 5 years ago

Thank you for your review. At the time of purchase, we advised that these items were estimated to be back into stock within 10-20 days. However, Wolford (Austria), like many of our continental suppliers, had some difficulty with delivery within Europe. This was caused by extended Security Checks and a French Customs strike at Calais and Dunkirk with extended waiting and transit times as a result. This strike has just gone into it's I have sent you a personal email, with a gift code included, as a gesture of our appreciation for the delay. Warm regards Toni UK Tights Customer Service

Posted 5 years ago

UK Tights is rated 4.8 based on 32,056 reviews