UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,527 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UK Tights their ordering site gives wrong delivery information when purchasing over £60 so you receive free delivery ( mine stated next day..) wasn't. Unfortunately they use amazon for their deliveries and they can't even deliver their own parcels on time. They even stated Saturday delivery. Waited in all day for nothing.”

Helpful Report

Posted 1 month ago

“Seems not good Compression of tights.”

Helpful Report

Posted 2 months ago

“I ordered a SOAK clothes wash. My product came and it was damaged and the expiry date was 2020. I have contacted customer services and although they have requested a refund I would have preferred another product to be sent to me.”

Helpful Report

Posted 3 months ago

“Disappointed! Ordered Cervin stockings for my partner , great service by UK Tights but the product was much smaller than the large I ordered, if anyone is ordering these I suggest they go up at least one size!”

Helpful Report

Posted 4 months ago

“Delivery time was too long and had to keep asking for updates”

Helpful Report

Posted 6 months ago

“I've ordered off uk tights had good experiences i ordered glamory in black xl thay fit nice or I ordered glamory xl in teint thay arrived I tried them on thay don't fit to small as I've opened them I can't send them back”

Helpful Report

Posted 6 months ago

Hi Steven I'm sorry to hear of the issue with the Glamory. We're unable to accept opened returns unless faulty, so if you believe a product is faultily-sized, you are most welcome to return it to us for free. Kind regards, UK Tights Customer Service

Posted 6 months ago

“I’m still waiting for the last part of my order.”

Helpful Report

Posted 7 months ago

“Items are never delivered on time and never any updates”

Helpful Report

Posted 7 months ago

“Bought as Christmas presents but only one pair arrived even though both were shown as in stock not sure if it will arrive in time as no information given”

Helpful Report

Posted 8 months ago

“I’m still waiting for my stockings to arrive. Have the gloves-perfect but no sign of my stockings”

Helpful Report

Posted 8 months ago

“I have not got stocking I order”

Helpful Report

Posted 8 months ago

Hi William, thank you for getting in touch. I can see that your order was dispatched in full on 05/12/2024 and the tracking shows it is making progress through the mail network. The delivery method you selected (Royal Mail Tracked 24) has a delivery estimate of 1-3 days. However, as this is not a guaranteed service, items may take a little longer to arrive during busy periods such as the festive season. The maximum delivery time is 10 days, so if it does not arrive within the next week, please do let us know and we'll be glad to send a replacement right away. Thank you for your kind patience during this busy time. UK Tights Customer Service

Posted 8 months ago

“Tights very good. Delivery very slow, took almost a month .”

Helpful Report

Posted 8 months ago

“I ordered two pairs of shiny open crotch tights from yourself and it said 20 days delivery that 20 days came and went so I phoned a d was told they were still not in stock which is not very good why did it not say out of stock on your website it is not very good business won't be using you again”

Helpful Report

Posted 8 months ago

“Unfortunately for the second time the items took over 5 weeks to arrive, I understand there can be unforeseen circumstances but it would be nice to receive an update on items that are long overdue.”

Helpful Report

Posted 9 months ago

“Still waiting on the balance of the order placed but no information on when that is likely to be ?”

Helpful Report

Posted 9 months ago

Hi Alan, Awaiting stock items are estimated to be replenished within 10-20 days to be fulfilled. It has been 12 days since placing your order and I can confirm that a delivery is expected in 1-2 weeks. If you are happy to wait, we'll automatically fulfill your order. However, if you'd like to swap or cancel, please contact us by phone or email. Kind regards, UK Tights Customer Service

Posted 9 months ago

“Disappointed, bought from you before with no problems and happy with your service. But the last two times I have not received the items on time, especially that they were for my wife’s birthday. No one from your company got in touch to say why and I had to get in touch with you to be told you had no stock. This was not the case when I offered them or obviously I would not have ordered. I have now received my items, thank you but I may have to look elsewhere to avoid disappointment.”

Helpful Report

Posted 10 months ago

Hi Ken, I'm so sorry to hear about your disappointment, as we can appreciate that timely receipt of an order is important when it's for a special occasion. I can see from your invoice, generated at the moment you made your purchase, that the product you selected was awaiting stock at the time. Our stock levels are updated in real time, and we do our utmost to ensure you can easily see whether an item is in stock or awaiting stock. For future reference, please kindly note that product availability is always displayed on the product page above the "Add to Basket" button, in the basket before checkout, as well as in your order acceptance email. If an item is in stock, it will say "in stock, ready for dispatch", whereas if it is awaiting stock, it will say "Shipping will be in 10 - 20 days". We value your custom so always want you to be happy with our products and service. If you require an item for a special occasion, our friendly staff will be glad to provide a more specific delivery estimate over and above the general estimate on the product page. You can contact us via telephone (01625 460180) during business hours or email us any time at customerservice@uktights.com. We hope that your wife loved her gift and we look forward to hearing from you in the future. Kind regards, UK Tights Customer Service

Posted 9 months ago

“I can only award 3 stars as I am still awaiting one item.”

Helpful Report

Posted 11 months ago

“Great selection of hosiery. Easy to use site. I wish they would stop auto populating the more expensive delivery options when at checkout. Doubly irritating and a little deceitful when what your ordering is on a 10 -20 day delivery”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We're happy to hear that you've found some hosiery that you love! We always try to make the ordering process as intuitive as possible, and product availability is displayed on the product page and in the shopping bag before checkout so that you know whether your items will be sent right away (within 1 working day) or whether they will be reserved and sent as soon as they become available. Stated delivery times apply to the transit time once your items are on their way to you, so it's important to note whether they are in stock and ready to send. If you are purchasing from outside the UK, we have 1 delivery option: International Tracked. However, when purchasing within the UK, there are 3 options that you may choose from the drop-down menu, ranging in speed and price. (I.e. Royal Mail Tracked 48, Tracked 24, and Next Day delivery.) The menu defaults to the middle option, Tracked 24, not because we wish customers to spend more on postage, but because we received complaints about slow delivery when it defaulted to Tracked 48. Subsequent research showed that Tracked 24 is overwhelmingly the most preferred and most selected option, so it made sense to choose this as the default. However, you are welcome to select whichever option you prefer. I hope that this helps.

Posted 11 months ago

“i'm still awaiting part of my order......................”

Helpful Report

Posted 1 year ago

Hi, Thank you for your recent order of 23/04/2024. At the time that it was placed, 1 item was in stock and 1 item was awaiting stock, estimated 10-20 days. (This is shown on the product page, in the basket, and in your order confirmation email.) Your item is reserved for you and as soon as it arrives, it'll automatically be sent and you'll receive a dispatch confirmation email. If you're happy to continue to wait, that's great! However, if you'd prefer to swap or cancel your item at any time, please just let us know and we'll be glad to assist. Thank you.

Posted 1 year ago

“Very disappointed that 2 out of the 3 items were out of stock which I was not aware of when ordering and paying. No idea when other items will arrive which again is disappointing and unacceptable so am very disappointed.”

Helpful Report

Posted 1 year ago

Hi Steve I'm sorry for your disappointment about the wait for some of your items. When ordering from us, please look out for real-time information on stock availability in these 3 places: On the product page before adding to the basket, in the basket before progressing to checkout, and in your order confirmation email. If you are happy to keep your stock reserved, that's great! We'll automatically send them with free postage in 10-20 days. If you'd prefer to swap for something else or cancel for a refund, please let us know by phone or email and we'll be most glad to assist. Kind regards, UK Tights Customer Service Tel: 01625 460180 Email: customerservice@uktights.com

Posted 1 year ago

UK Tights is rated 4.8 based on 32,527 reviews