UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,039 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,039 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I naively assumed that LARGE would be just that. However these stockings are 5.5 inches above knee. At 78yrs of age I am not impressed with these items. Obviously I cannot return the order either as I had to open a pair to try them in. Will not buy this item again”

Helpful Report

Posted 3 days ago

“Disappointed that after placing my order and looking forward to receiving my items I was later informed that one of my items was out of stock. The decision was taken by them to refund me the cost of the item. Very disappointing as I would never pay postage on just one item costing almost the price of the item!!!! I phoned to complain and the person I spoke to was very polite and did offer a full refund. That is why I gave two stars instead of one! Just very disappointing overall!”

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Posted 1 week ago

“Unfortunately these have no way near enough compression for my condition. Nice normal tights though. Just not for me.”

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Posted 2 weeks ago

“Tights are fine, but not happy that product on website with the nice picture, not the same. I got product without picture on it just plain small tiny box, as I want to give it as a present, it doesn’t look good.”

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Posted 1 month ago

“Should have been a large but were small she has told me that they are very tight”

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Posted 1 month ago

Hi David, I'm sorry to hear that the sizing wasn't right. If you believe that it was faultily sized, you are most welcome to return the product to us for free. Just add a note inside the return to say whether you'd prefer a replacement, exchange, store credit voucher, or refund. https://www.uktights.com/page/returns. Thank you. Kind regards, UK Tights

Posted 1 month ago

“UK tights offered a fast and efficient service however the quality of the product I purchased was awful. Pretty Polly nylon hold ups were my go to for years however the tights I received were nothing like those I enjoyed wearing for years. I don’t know if that’s the manufacturer’s fault or if UK tights are knowingly stocking an inferior product but I will not be ordering these again. The lace portion of the hold up has shrunk by around a third, the material is scratchy and rough, the dye hasn’t fixed in places and the rubber grips are nothing like the original (and therefore the tights don’t ‘hold up’ properly). Very disappointing”

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Posted 2 months ago

Hi Sarah, Thank you for contacting us. I'm very sorry indeed to hear that your hold ups weren't to the standard that you (and we) have come to expect from Pretty Polly. In answer to your question, we source all items directly from Pretty Polly (in the UK) so they are 100% genuine. Now and again, depending on various factors of supply, hosiery brands can change manufacturers, which may result in slight differences in the end product. This is true for Pretty Polly, as I know that they have changed manufacturers here and there over the past few years (including moving manufacture from Ukraine due to the ongoing war). Whilst designs may differ very slightly, Pretty Polly works closely with all manufacturers to ensure that they are almost exact and that the quality of their brand is upheld. From what you've described, there has been a serious failing with a recent batch, and I know that Pretty Polly would want to know about this. Please would you kindly return the product(s) and packaging to us, so that we can see the faults described, and forward the issue to Pretty Polly? (They will need to see the packaging as the batch number is printed on the barcode label.) You can arrange a free tracked return by going to our returns page at https://www.uktights.com/page/returns. We'll be very glad to offer you a full refund or an exchange for a similarly-priced item of your choosing, whichever you prefer. Thank you. Kind regards, UK Tights Customer Service

Posted 2 months ago

“Before I brought tights from you I sent an email giving my height Size shoe, dress size ect but when I got the tights they were to long made me look like Nora battery . Made good and did feel nice on”

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Posted 2 months ago

“Was delivered to the wrong address”

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Posted 4 months ago

Dear Jill, Please accept our sincere apologies. We have found that a few customers have experienced the same issue with Royal Mail over the past week, so it is possible that they are rushing due to the festive period. We're very sorry for the disappointing service. I have requested that the local delivery office collect the parcel from the address to which it was delivered and redeliver it to you. They should be able to do so within 1-3 days. If you have any follow-up questions, please don't hesitate to contact us at customerservice@uktights.com or 01625 460180. Thank you. Kind regards, Keri UK Tights Customer Service

Posted 4 months ago

“Product was great. High waisted descripition was not correct these are definitley not high waisted. Items returned”

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Posted 6 months ago

Hi Gary, I'm sorry to hear that the leggings weren't as hoped. Please kindly be aware that the product page indicates that these are high-compression, rather than high-waisted. You're most welcome to return unwanted items to us for an exchange or refund within 28 days of receipt. While hosiery may not be returned opened unless faulty, leggings can be returned after trying on as long as they are in good condition. If we can assist with anything else, please don't hesitate to contact us by email or phone. We'll be very glad to assist. Kind regards, UK Tights Customer Service

Posted 6 months ago

“Not delivered.no notification from royal mail they have the items.missus not happy”

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Posted 7 months ago

Dear Graham, Thank you very much for contacting us. I have also just replied to the email that you sent. I'm very sorry that there has been a delay with your order. I can confirm that your parcel left our premises on the 14th. We have enquired with Royal Mail about this, and they have found that some mailbags were delayed at the local delivery office due to unusually high volumes of mail. Unfortunately, there was no easy way for us to figure out which customer orders were affected by this. The good news is that they have said that the items are to be scanned into their system today and will be on their way shortly. Royal Mail will send a tracking email to you within the next few hours, and I also included a tracking link in my email reply. Your wife can expect delivery within 1-3 days. Given the unusual delay on this occasion, we have refunded your £3.99 postage charge, with our apologies for any inconvenience caused. Best regards, Keri Customer Service Manager UK Tights

Posted 7 months ago

“Items ordered very early on a Sunday morning. No order conformation on the Monday. Called on Tuesday to find out why. To be told they've had a sale over the weekend and they're clearing the backlog. Items were consequently later than 48 hours, glad I didn't pay for next day. Needs improvement in my opinion, as i called to chase the order conformation, i would have expected to be become slightly more prioritised for that day, it was 9am after all. The turn around from order to dispatch is usually ok. Disappointed”

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Posted 8 months ago

“I ordered size medium/large and they kept slipping down. I am a size 14.”

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Posted 8 months ago

“The hold ups were glossy and sheer as expected also a lovely colour. However, they laddered at the toe after first wearing which was very disappointing. Quality of hold ups poor.”

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Posted 11 months ago

Dear Sharon, I'm sorry to hear that your hold-ups laddered so soon after receipt. Please would you kindly send a photo to us at customerservice@uktights.com? We'd be very happy to replace them. Thank you. Kind regards, Keri UK Tights Customer Service

Posted 11 months ago

“You’ve charged me for tights that are out of stock! Not impressed”

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Posted 11 months ago

Hi Julie, Yes, that is correct. You are welcome to back-order out-of-stock items and we will send any in-stock items from the order right away. Payment is taken at the point of purchase (whether in stock or awaiting stock). This is because we do not record your payment information, to protect your financial security. If you are happy to wait for the 2 outstanding items, we will keep your stock reserved and send it automatically, as soon as it becomes available (usually 10-20 days). If you would prefer to swap for in-stock alternatives or cancel for a refund, please contact us via email or phone and we'll be happy to assist. Email: customerservice@uktights.com Telephone: 01625 460180 Business Hours: 09:00-17:00 BST, Monday-Friday (except public holidays) Kind regards, Keri UK Tights Customer Service

Posted 11 months ago

“Only received one pair out of the two order 😕”

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Posted 1 year ago

“There was nothing wrong with the tights but I am fed up with so much elastic in everything. I find it more and more difficult to get on. If I buy them bigger for some reason manufacturers think I have grown six inches taller.”

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Posted 1 year ago

“Unfortunately I haven’t received my tights yet so cannot comment.”

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Posted 1 year ago

Hi Carol, I'm happy to confirm that your order is on its way. It was dispatched next working day on the 6th, via Royal Mail Tracked 48 (2-4 days). We hope that you love your order when it arrives! Kind regards, UK Tights Customer Service

Posted 1 year ago

“Trying to send something back is a nightmare. Still won't let me download the returns form. They sound put a returns for in with the goods”

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Posted 1 year ago

Hi Julie, Royal Mail no longer offers the option to include a returns label within your parcel, as they generate a unique label for each parcel on their website. However, you don't need to download a returns form as our link takes you directly to Royal Mail's website. (Copy and paste this into your browser address bar: https://www.royalmail.com/track-my-return/create/3545) There, Royal Mail will ask you for a few details and you may either: 1. print your unique returns label 2. receive an email with a QR code that you take to the post office for them to scan 3. arrange a collection at a time convenient to you. I hope that this helps, but if you're still experiencing an issue, you may contact us in real time via phone (01625 460180) or email (customerservice@uktights.com). Kind regards, UK Tights Customer Service

Posted 1 year ago

“Will write a proper review after the order is complete only received four out of the six items ordered”

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Posted 1 year ago

“offering discounts and then saying items are out of stock”

Helpful Report

Posted 1 year ago

Thank you for your recent order and review. The order that you have reviewed was in stock at the time of purchase, and dispatched the same day that it was purchased. However, if you're speaking more generally, we do have regular, limited-time offers on a wide range of products. We always ensure that a product has plenty of stock before it goes on offer, although there's always a chance that popular sizes/colours will sell out quickly. In this case, we do still provide the option to place a back-order. This enables you to reserve your stock at the discounted price and be the first to receive the new stock from the factory. If you'd prefer not wait, each product page also includes suggestions for similar alternatives (located below the size guide). I hope that this helps! If you have any further queries, please don't hesitate to contact us at customerservice@uktights.com - we'll be delighted to assist! Kind regards, UK Tights Customer Service

Posted 1 year ago

UK Tights is rated 4.8 based on 32,039 reviews