UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,807 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited a long time for this order to come and you have sent the wrong size. They are not large but small. Extremely disappointed.”

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Posted 3 weeks ago

“Not even received the product and it’s been a week!”

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Posted 4 months ago

Hi Kathryn Please accept our sincere apologies for the delivery delay on this occasion. I can see that you placed your order on Saturday the 4th, and after the bank holiday Monday on the 6th, your order was dispatched the next working day on the 7th. Unfortunately, it looks as though there was a backlog with Royal Mail after the Good Friday and Easter Monday bank holidays, so your parcel was only scanned into their network on the 9th. You selected 2-4 days delivery (after dispatch) at checkout, and the tracking is now showing that your parcel is due for delivery today (13th). We're very sorry indeed for the disappointment and for any inconvenience this unusual delay has caused. We'll be glad to refund your postage charge, and hope that you are happy with your tights when they arrive. If we can help with anything else, please don't hesitate to contact our team via 01625 460180 or customerservice@uktights.com. Best wishes, UK Tights Customer Service

Posted 4 months ago

“Ordering and delivery was fine but quality issue I’m afraid. Stiching not complete. Understand not an expensive product but it’s not really usable. See photo.”

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Posted 4 months ago

Hi Martin, Thank you for contacting us about your order. I'm so sorry for the unusual fault with this item. We'll be glad to arrange a refund to you right away. Kind regards, UK Tights Customer Service

Posted 4 months ago

“Carefully putting on these tights for the first time, a hole appeared at bottom toe seam on left leg, it opened up and laddered...never got into the right leg, disappointed this happened. This was not a UK Tights problem, I think the tights were defective leaving manufacturers”

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Posted 5 months ago

Thank you for your feedback. We're terribly sorry to hear there was an issue with one of your products. Please would you kindly contact us directly at customerservice@uktights.com? We'll be glad to put this right for you. Best regards, UK Tights Customer Service

Posted 5 months ago

“I haven’t received my order?!”

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Posted 6 months ago

“Still not been delivered, 3 days late. They say they have tried to deliver but our security cameras show nothing and we havent been out of the house for days as we are retired”

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Posted 7 months ago

Dear Diane, I'm very sorry indeed for any concern caused regarding your delivery. As your parcel was collected on the 2nd and sent via our free 2-4 days delivery, it is 1 day late as of today. Please accept our apologies for this, as we and our delivery partner always aim to get your order to you as quickly as possible. I agree that the tracking update is confusing since it says that delivery was attempted. Unfortunately, "delivery attempted" can be used when a physical attempt is made, or if the delivery driver has run out of time on their route that day. The recent considerable snowfall across the country, and backlog after the bank holiday (on New Year's Day) may account for the delay on this occasion. The tracking suggests that they will try again tomorrow. Please be assured that there will be up to 5 delivery attempts before the parcel is returned to sender, and they will endeavour to deliver as quickly as possible. In the case of a late delivery, we would usually offer to refund your postage charge as a gesture of goodwill. We are unable to do so on this occasion, as your postage was already discounted, but we'll send you a direct message with an alternative discount. Thank you for your kind patience, and we hope that you love your new items when they arrive.

Posted 7 months ago

“Never received my items, delivered to the wrong address.”

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Posted 7 months ago

“Unable to review as carrier never delivered to my address as advised they apparently had earlier today”

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Posted 7 months ago

Hi Helen, Thank you for contacting us about your order. I can see from the tracking that the parcel was left out of sight behind the bench next to your front door at 15:32 today. Please would you kindly check there and let us know if there are any issues? Thank you. Kind regards, UK Tights Customer Service

Posted 7 months ago

“never recieved the order”

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Posted 8 months ago

Hi Kevin Thank you for contacting us about your recent order. I'm very sorry to hear it hasn't been received. As the tracking shows it was delivered on the 4th of December, please would you kindly email us directly at customerservice@uktights.com to confirm your address? We can then look into this for you. Thank you. Kind regards, UK Tights Customer Service

Posted 8 months ago

“What review are you seeking for? I haven't received my order! Ridiculous!”

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Posted 8 months ago

“I have not yet received my delivery. I would appreciate if this could be followed up.”

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Posted 8 months ago

Hi Sammie, Thank you for getting in touch. Your order was dispatched on the 27th of November and delivered on the 28th. However, I can see that you have also contacted us by email to say you're unable to locate the parcel. I'm very sorry to hear this. We will respond to you directly to resolve this as quickly as possible. Kind regards, UK Tights

Posted 8 months ago

“TERRIBLE! I paid the little bit extra for 1-2 days delivery, but my order took 4 days. When I complained, they argued that the 1-2 days only starts once they’ve dispatched the item! Apparently the whole online industry works like that. Don’t think so. AVOID!”

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Posted 8 months ago

“We have not received our Order. Therefore we cannot review your service”

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Posted 8 months ago

“Very poor attempt to resolve issue when goods I’d paid extra to receive did not arrive. Extra postage refunded but I wanted a refund for all the items which I have not received so I can purchase them elsewhere. I was told that UK Tights had experienced as much inconvenience as me. Outrageous. Do not recommend.”

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Posted 8 months ago

“When ordering this item we really didn't think it would take this long to turn up, we had nearly giving up on it.we made the order around the 8th of August and after sending one email a month the item eventually turned up on the 15th of August. And not once did we get a email from yourselves advising us what was going on or less we emailed you first. With this we will not be using you again or recommending your company.”

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Posted 8 months ago

We're very sorry indeed for your disappointment on this occasion, especially as this was your first order with us and you did not have a representative experience. We always work hard to fulfil orders as promptly and smoothly as possible. Most products on our website will be in stock at any given time, and we aim to dispatch all in-stock items within 1 working day of purchase. Many of our brands are produced overseas, but the vast majority of awaiting-stock items are replenished within 1-3 weeks, or sooner. When a delivery arrives, our team generally books in the stock, and picks and dispatches any outstanding orders within 1 working day. Unfortunately, there are occasions when manufacturers can experience production delays. Depending on the manufacturer, and the cause of the delay, we may be given a clear fulfilment date, or it may be an ongoing delay without a definitive date. If the issue is ongoing, or if the fulfilment date is a way off, we would always encourage customers to swap for a similar in-stock alternative, or cancel for the time-being, until the item becomes available. I can see that we did this when emailing with you, but you wished to wait. In any case, we hope you are happy with the product now that it has arrived, and that you will try us again in the future. If there is ever an awaiting stock item you'd like to purchase, we'll be happy to provide an up-to-date ETA for that brand and product on request. Our Customer Service team is pleased to assist in any way they can.

Posted 8 months ago

“Atrocious customer service Atrocious delivery service How on earth can a street away be a neighbour as email states so appalling”

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Posted 9 months ago

We're disappointed to see your poor review regarding our service, as some effort was made to ensure collecting your parcel was as easy and smooth as possible. As explained by email, it is usual for couriers to either leave the item on your property, or deliver to a neighbour when you are not at home. As your house front faces the street, they left it with a neighbour. The neighbour was not a considerable distance, but 2 houses away, around the corner (1 minute walk). Since you didn't reply to our email on the 7th of November, we assume that the parcel was safely retrieved.

Posted 9 months ago

“I havent received any tracking info. Sent an e mail to ask for it and didnt get a response. I also havent received my order and not planning to order from this website again. First time customer here last time customer more likely.”

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Posted 9 months ago

Hi Arzu, The courier automatically sends a tracking email, so if you haven't received this, we would advise checking your spam/junk folder. The tracking shows that your parcel was delivered on Saturday the 1st of November at 14:05. We have contacted you directly with a tracking link. Please kindly note that as you emailed us on a Saturday, we were unable to respond immediately as we are closed over the weekend. Kind regards, UK Tights

Posted 9 months ago

“I haven’t received my order so dissatisfied”

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Posted 9 months ago

Hi Beryl Thank you for your recent order with us. I can confirm that it was dispatched on the 27th and you selected our free 2-4 days delivery option (29th-31st). The tracking shows that it is due to be delivered today (31st) by Amazon Shipping. Please kindly be aware that Amazon deliveries can arrive up until 8 P.M. We hope that you love your items when they arrive. Best wishes, UK Tights

Posted 9 months ago

“Hello. My tights have large holes on both the soles after ONE DAY of wear. These are £20 supposedly high quality wool blend tights. I’m deeply unhappy about it and would like a replacement pair or a refund please.”

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Posted 10 months ago

Hi Martha, I'm very sorry indeed to see that you've had this issue with a pair of the Trasparenze Jennifer Merino Wool Tights. As you say, these tights are normally of a very high quality, so there may have been a weakness in the fabric. Rather than going to the trouble of returning them, please would you kindly email a photo of the fault to customerservice@uktights.com? We will then be glad to send a replacement pair right away. Thank you. Kind regards, UK Tights Customer Service

Posted 10 months ago

“Still not received”

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Posted 10 months ago

Hi Eileen, Our apologies for the delay. I can see that we received a delivery from the manufacturer on Friday afternoon, so we were able to dispatch your order right away. Unfortunately, this was after our last postal collection of the day, so your parcel was collected by the courier on Monday. Your selected delivery method was Tracked 2-4 days, and I'm happy to say the tracking shows that it is due to arrive with you today (Wednesday). We hope that you love your goods when they arrive! If we can help with anything else, please don't hesitate to call or email, by visiting our Contact Us page.

Posted 10 months ago

UK Tights is rated 4.8 based on 32,807 reviews