UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,039 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,039 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t give you a review just yet as I have not received my goods.”

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Posted 1 month ago

“Very disappointed with the quality they had ladders in them even before I’d tried them on”

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Posted 2 months ago

Hi Rachel, Thank you very much for bringing this to our attention. I can see that you are currently emailing with my colleague Charlotte. We hope to get the issue sorted for you very soon! Best wishes, Keri UK Tights

Posted 2 months ago

“I bought charmos 24/7 3 pair pack tights x-large which omly comes half way up my legs, and i also bought silky smooth tights xx-large which should of come in the same packaging which never came.”

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Posted 2 months ago

Hi Lesley, I'm sorry to hear of your disappointing experience with the Charnos tights. If you would like to contact us at customerservice@uktights.com, we'll be glad to double-check the sizing with you. Although unusual, it is possible that a smaller size was wrongly packed at the factory. If so, we'll be very glad to replace the full 3 pair pack. Regarding the Silky tights, I can confirm that these were included in the parcel when it was sent. Our software is configured so that orders cannot be dispatched unless all in-stock items' barcodes have been scanned. We have re-weighed both items together and they match the weight that was recorded at dispatch. The weight of your parcel was again confirmed by Royal Mail when it entered their network. If you believe that the parcel was damaged upon arrival, resulting in a missing item, please let us know in your email as this is something that we would need to follow up on with Royal Mail. Thank you. Kind regards, UK Tights Customer Service

Posted 2 months ago

“I have not received my order. Would be grateful if you check the delivery.”

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Posted 3 months ago

Hi Galina, Thank you for contacting us. Royal Mail sent you an automated tracking email on the 5th of January when your order was dispatched. The tracking page shows that your item was delivered on the 6th, and there is a photo of it being pushed through the letterbox. If you have not received it, we would advise that you double-check with other members of your household. If you're still unable to locate it, please kindly contact us directly at customerservice@uktights.com or on 01625 460180, and we will be glad to assist further. Please note: if there is an issue, Royal Mail can only investigate up to a maximum of 7 days after the delivery date. Kind regards, UK Tights Customer Service

Posted 3 months ago

“The second part of the order was not in stock and after more than a week I have had no further communication 😕”

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Posted 4 months ago

Thank you for contacting us about your order. As a guide, awaiting stock items are usually replenished within 10-20 days of you placing your order. Unfortunately, we're unable to see any order information in your review, but if you'd like to email/phone us directly, we'd be very happy to provide a more specific ETA for the item/s you are waiting for. Thank you. UK Tights Customer Service 01625 460180 customerservice@uktights.com

Posted 4 months ago

“I couldn't get into them, they are not true to size”

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Posted 5 months ago

“One leg has lost it's adhesion totally so no hold up at all.”

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Posted 5 months ago

Hi Alexandra, I'm very sorry to hear that you've received a faulty pair of hold-ups. Please kindly return these to us using our free returns service. You can find returns instructions by copying the following URL into your browser address bar: https://www.uktights.com/page/returns Please kindly indicate in your return whether you would like a replacement, exchange for another item of a similar price, a refund, or a store credit voucher. We'll be glad to assist with whatever you prefer. Thank you. Kind regards, Keri UK Tights Customer Service

Posted 5 months ago

“I must say I am very upset, tights started tearing from first use which was very upsetting considering I paid a lot for these tights and expected a much better quality”

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Posted 6 months ago

“Ordered Thursday and paid extra for next day delivery, but did not receive until Monday.”

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Posted 7 months ago

Hi James, Thank you very much for getting in touch to let us know about this. I'm very sorry to see that your Royal Mail Special Delivery order arrived late. It was posted on Friday the 15th, with guaranteed delivery on Saturday. We will be more than happy to refund your postage cost, with our apologies for any disappointment or inconvenience that the delay may have caused. You'll receive a refund email momentarily to confirm. I hope that you are happy with your goods (now that they have arrived!), and wish you a lovely day. Kind regards, Keri UK Tights Customer Service

Posted 7 months ago

“I have not received the tights. Where did they post them? Not to me !!”

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Posted 7 months ago

Dear Janet, Thank you very much for contacting us. I will also send you a direct email with your tracking information. I'm very sorry that there has been a delay with your order. I can confirm that your parcel left our premises on the 14th. We have enquired with Royal Mail about this, and they have found that some mailbags were delayed at the local delivery office due to unusually high volumes of mail. Unfortunately, there was no easy way for us to figure out which customer orders were affected by this. The good news is that they have said that the items were scanned into their system yesterday and I can see that yours is on its way. Royal Mail should have sent you a tracking email yesterday evening. However, in case you haven't received this, I will resend it in my upcoming email. You selected Tracked 24 which is estimated to be 1-3 days delivery. Given the unusual delay on this occasion, we have refunded your £3.99 postage charge, with our apologies for any inconvenience caused. Best regards, Keri Customer Service Manager UK Tights

Posted 7 months ago

“wanted Blue Marine knee highs - do you not provide these any more”

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Posted 10 months ago

Hi Helen, Unfortunately, we only have limited stock of Levante now, as they ceased to stop selling to the UK several years ago. At that time, we bought up as much of their stock as we could, and have been running it down ever since. This means that we will be unable to source more of the Blumarine colour. However, we currently sell 4 other navy knee highs. You can view these by copy-pasting the following URL: https://www.uktights.com/knee-highs/shopby/navy/sheer/plain I hope that this helps. Kind regards, Keri UK Tights Customer Service

Posted 9 months ago

“Haven't received anything yet 😕”

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Posted 1 year ago

Hi Peter, I'm happy to confirm that your order was dispatched on 12/04/2023 and is due to be delivered shortly. The tracking shows that it arrived at your local delivery office on 13/04/2023, so there has likely been a backlog of mail. However, in case there has been an issue with delivery, please would you kindly email the full delivery address to us at customerservice@uktights.com? We'll be glad to check this against your order to make sure that everything is correct. Thank you. Keri Customer Service UK Tights

Posted 1 year ago

“Ordered 2 x xl size ..1 pair was already dragged and tried to get on anyway ..far too small for Size 18/20 2nd double pack returned with the faulty pair as looked as small as others”

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Posted 1 year ago

“I have still not received my tights”

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Posted 1 year ago

“Ordered Thursday, now it’s Tuesday and my tights have yet to arrive”

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Posted 1 year ago

Hi Kate, Thank you for getting in touch and for your recent order with us. Please accept our apologies for the delay on this occasion. Unfortunately, we've experienced an issue with Royal Mail's system, so all parcels dispatched on the 9th, 10th and 13th have been delayed. I'm happy to say that it is back to normal as of today (14th), so your tracking number has now been generated and your parcel is on the move (delivery in 1-3 days). Royal Mail should send you a tracking email, but in case they don't, I'll email the tracking number to you directly. Thank you for your kind patience. We hope that you love your order when it arrives. Kind regards, UK Tights Customer Service

Posted 1 year ago

“Absolutely terrible waste of money. DO NOT BUY”

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Posted 1 year ago

Hi Michelle, We're sorry to hear that you are unhappy. So that we can improve, please could you let us know whether you were unhappy with your product/s or our service, and what the issue was? As well as improving for the future, we'd love the opportunity to put whatever it is right. Thank you. Kind regards, UK Tights Customer Service

Posted 1 year ago

“Tights not received to date. 14.55 12 March 2023”

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Posted 1 year ago

“Not in position to comment fairly because have not yet received tights. L. Sangers”

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Posted 1 year ago

Hi Leonard, I'm happy to say that your tracking shows that Royal Mail is due to delivery your parcel today. I hope that you're very happy with your purchase. Thank you for shopping with UK Tights!

Posted 1 year ago

“The website is difficult to navigate and especially annoying is when an email arrives with everything BUT TIGHTS listed for sale how utterly absurd”

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Posted 1 year ago

Hi Clive, Thank you for your recent order and feedback. I'm sorry to hear that you had difficulty navigating our website. If you're ever looking for something specific and have limited time to search, we're always very happy to assist by phone or email. Otherwise, you can navigate our range using the headings and drop-down menus at the top of the website, the search bar, and the filter. We sell many types of hosiery and other products, so if you sign up to our newsletter, you'll receive offers and new product notifications for all types of products, not just tights. Emails are most often about tights though, as we have a bigger range of these than anything else. If we can help with anything else, please feel free to give us a call on 01625 460180 or email us at customerservice@uktights.com. Kind regards, UK Tights Customer Service

Posted 1 year ago

“The worst tights I have ever tried! The fabric is very harsh on skin and made me itchy and wanted to take them off immediately. A waste of time and money.”

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Posted 1 year ago

UK Tights is rated 4.8 based on 32,039 reviews