UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,611 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE! I paid the little bit extra for 1-2 days delivery, but my order took 4 days. When I complained, they argued that the 1-2 days only starts once they’ve dispatched the item! Apparently the whole online industry works like that. Don’t think so. AVOID!”

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Posted 11 hours ago

“We have not received our Order. Therefore we cannot review your service”

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Posted 1 day ago

“Very poor attempt to resolve issue when goods I’d paid extra to receive did not arrive. Extra postage refunded but I wanted a refund for all the items which I have not received so I can purchase them elsewhere. I was told that UK Tights had experienced as much inconvenience as me. Outrageous. Do not recommend.”

Helpful Report

Posted 2 days ago

“When ordering this item we really didn't think it would take this long to turn up, we had nearly giving up on it.we made the order around the 8th of August and after sending one email a month the item eventually turned up on the 15th of August. And not once did we get a email from yourselves advising us what was going on or less we emailed you first. With this we will not be using you again or recommending your company.”

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Posted 1 week ago

We're very sorry indeed for your disappointment on this occasion, especially as this was your first order with us and you did not have a representative experience. We always work hard to fulfil orders as promptly and smoothly as possible. Most products on our website will be in stock at any given time, and we aim to dispatch all in-stock items within 1 working day of purchase. Many of our brands are produced overseas, but the vast majority of awaiting-stock items are replenished within 1-3 weeks, or sooner. When a delivery arrives, our team generally books in the stock, and picks and dispatches any outstanding orders within 1 working day. Unfortunately, there are occasions when manufacturers can experience production delays. Depending on the manufacturer, and the cause of the delay, we may be given a clear fulfilment date, or it may be an ongoing delay without a definitive date. If the issue is ongoing, or if the fulfilment date is a way off, we would always encourage customers to swap for a similar in-stock alternative, or cancel for the time-being, until the item becomes available. I can see that we did this when emailing with you, but you wished to wait. In any case, we hope you are happy with the product now that it has arrived, and that you will try us again in the future. If there is ever an awaiting stock item you'd like to purchase, we'll be happy to provide an up-to-date ETA for that brand and product on request. Our Customer Service team is pleased to assist in any way they can.

Posted 6 days ago

“Atrocious customer service Atrocious delivery service How on earth can a street away be a neighbour as email states so appalling”

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Posted 2 weeks ago

We're disappointed to see your poor review regarding our service, as some effort was made to ensure collecting your parcel was as easy and smooth as possible. As explained by email, it is usual for couriers to either leave the item on your property, or deliver to a neighbour when you are not at home. As your house front faces the street, they left it with a neighbour. The neighbour was not a considerable distance, but 2 houses away, around the corner (1 minute walk). Since you didn't reply to our email on the 7th of November, we assume that the parcel was safely retrieved.

Posted 2 weeks ago

“I havent received any tracking info. Sent an e mail to ask for it and didnt get a response. I also havent received my order and not planning to order from this website again. First time customer here last time customer more likely.”

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Posted 3 weeks ago

Hi Arzu, The courier automatically sends a tracking email, so if you haven't received this, we would advise checking your spam/junk folder. The tracking shows that your parcel was delivered on Saturday the 1st of November at 14:05. We have contacted you directly with a tracking link. Please kindly note that as you emailed us on a Saturday, we were unable to respond immediately as we are closed over the weekend. Kind regards, UK Tights

Posted 3 weeks ago

“I haven’t received my order so dissatisfied”

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Posted 3 weeks ago

Hi Beryl Thank you for your recent order with us. I can confirm that it was dispatched on the 27th and you selected our free 2-4 days delivery option (29th-31st). The tracking shows that it is due to be delivered today (31st) by Amazon Shipping. Please kindly be aware that Amazon deliveries can arrive up until 8 P.M. We hope that you love your items when they arrive. Best wishes, UK Tights

Posted 3 weeks ago

“Hello. My tights have large holes on both the soles after ONE DAY of wear. These are £20 supposedly high quality wool blend tights. I’m deeply unhappy about it and would like a replacement pair or a refund please.”

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Posted 1 month ago

Hi Martha, I'm very sorry indeed to see that you've had this issue with a pair of the Trasparenze Jennifer Merino Wool Tights. As you say, these tights are normally of a very high quality, so there may have been a weakness in the fabric. Rather than going to the trouble of returning them, please would you kindly email a photo of the fault to customerservice@uktights.com? We will then be glad to send a replacement pair right away. Thank you. Kind regards, UK Tights Customer Service

Posted 1 month ago

“Still not received”

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Posted 1 month ago

Hi Eileen, Our apologies for the delay. I can see that we received a delivery from the manufacturer on Friday afternoon, so we were able to dispatch your order right away. Unfortunately, this was after our last postal collection of the day, so your parcel was collected by the courier on Monday. Your selected delivery method was Tracked 2-4 days, and I'm happy to say the tracking shows that it is due to arrive with you today (Wednesday). We hope that you love your goods when they arrive! If we can help with anything else, please don't hesitate to call or email, by visiting our Contact Us page.

Posted 1 month ago

“Never received my tights they said they posted them through my letter box that was a lie. I was at my mum’s funeral that day they where only tights so if they say they posted them they would have been on the hall floor when l came back from funeral”

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Posted 3 months ago

“item undeliverable & unreturnable according to Amazon Amazon Shipping Undeliverable package Unfortunately, a problem occurred during shipping and we had to cancel your delivery. Please contact Web Shop Direct Ltd for help with this package.”

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Posted 4 months ago

Hi Avis, Thank you so much for reaching out to us. Please accept our sincere apologies for the issue with your delivery. We have investigated this with Amazon Shipping at our end. Usually, they would provide a reason why delivery was not possible. However, in this case, they have been unable to give a reason or return it to sender. We will therefore claim for the loss on your behalf and send a replacement order to you with 1-2 days delivery. We're very sorry for the unusual delay on this occasion, and for any disruption and disappointment this has caused. We really value your custom and will send you a direct email including an offer code to use on your next order. Thank you for shopping with UK Tights. We hope that you are happy with your order when it arrives. Kind regards, Customer Service

Posted 4 months ago

“One size, but only if you are tiny. Material doesn't stretch. Put fingers through material trying to get them on. I'm a size 12”

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Posted 7 months ago

“I ordered these for a party at Xmas. The tights were rceievd in February. Just a tad late!!!”

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Posted 9 months ago

“It took 2 months to arrive”

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Posted 10 months ago

“I ordered two pairs of socks in early November. Almost immediately I was told they had been dispatched. When they did not arrive, I was told they were out of stock, then I received two terse emails saying they had been despatched and that Royal Mail records showed they had been delivered. This was nonsense. Still no socks so I just gave up. In mid January the sock were delivered with a note stating that they had been out of stock. So it took more than two months to supply socks that were not listed as out of stock on th e website. I will never buy from this company again.”

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Posted 10 months ago

“I’ve shopped at uk tights for many years and usually their customer service is excellent. However I recently bought a pair of CdR Boreal 80 denier tights. I wrote to customer services saying how bad the quality is and I think the picture on their website misrepresents the finish of these tights. Maybe the images have been manipulated or maybe I just got a bad set. Either way Uktights have just ignored my complaint because they haven’t bothered even replying to me”

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Posted 10 months ago

“I have made the same order for the past few years and I have never had to wait 6 weeks for the delivery. Very little communication from the company. On line account not working or stated that there was an issue that after many communications finally worked. I will not be placing an order again as this has been very frustrating and distressing for my mother in law who is 90 years old and unable to shop conventionally.”

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Posted 10 months ago

“I was completely disappointed with the tights, the knicker part fitted the top of.hy leg I couldn't get the other leg in. There was nothing wrong with the length of the leg, but just the top part. I ordered a size bigger than my dress size, so won't be renew.”

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Posted 11 months ago

Hello Jacqueline I'm so sorry that you have received a faulty product from us. I will go back to your order now and create a clone order. You will receive this item as soon as possible. We would hate to have an unhappy customer. I'd like to take this opportunity Jacqueline to thank you for shopping with us at UKTights.com. Your business is very much appreciated.

Posted 11 months ago

“Till today I had not seen my order!! Just can’t believe it you guys want reviews on no complete order!!”

Helpful Report

Posted 1 year ago

Hi Kristina I'm sorry that your order has not yet arrived. Could you please give me your order number or your full name and I will happily chase your order for you with Royal Mail. Please email customerservice@uktights.com.

Posted 11 months ago

“It took 3 months to get the product delivered. No updates received apologising for the delays. I had to phone to ask what was going on, which is very poor. Great products but in this case, very poor customer service.”

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Posted 1 year ago

Hello John I'm so sorry that you did not receive your product for nearly 3 months. We have been having some supply issues I'm afraid. John we used to contact our customers every two weeks if an order was delayed but most people preferred to not be contacted so we stopped doing it. People felt it was too much to get emails or phone calls from us. Also given that we are a small company, it would not be feasible to do this I'm afraid. We are always there at the end of the phone or an email if you need any help though. John I wanted to just take this opportunity to thank you for shopping with us. Your business is very important to us and much appreciated.

Posted 11 months ago

UK Tights is rated 4.8 based on 32,611 reviews