UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,527 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my tights they said they posted them through my letter box that was a lie. I was at my mum’s funeral that day they where only tights so if they say they posted them they would have been on the hall floor when l came back from funeral”

Helpful Report

Posted 3 weeks ago

“item undeliverable & unreturnable according to Amazon Amazon Shipping Undeliverable package Unfortunately, a problem occurred during shipping and we had to cancel your delivery. Please contact Web Shop Direct Ltd for help with this package.”

Helpful Report

Posted 1 month ago

Hi Avis, Thank you so much for reaching out to us. Please accept our sincere apologies for the issue with your delivery. We have investigated this with Amazon Shipping at our end. Usually, they would provide a reason why delivery was not possible. However, in this case, they have been unable to give a reason or return it to sender. We will therefore claim for the loss on your behalf and send a replacement order to you with 1-2 days delivery. We're very sorry for the unusual delay on this occasion, and for any disruption and disappointment this has caused. We really value your custom and will send you a direct email including an offer code to use on your next order. Thank you for shopping with UK Tights. We hope that you are happy with your order when it arrives. Kind regards, Customer Service

Posted 1 month ago

“One size, but only if you are tiny. Material doesn't stretch. Put fingers through material trying to get them on. I'm a size 12”

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Posted 4 months ago

“I ordered these for a party at Xmas. The tights were rceievd in February. Just a tad late!!!”

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Posted 6 months ago

“It took 2 months to arrive”

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Posted 7 months ago

“I ordered two pairs of socks in early November. Almost immediately I was told they had been dispatched. When they did not arrive, I was told they were out of stock, then I received two terse emails saying they had been despatched and that Royal Mail records showed they had been delivered. This was nonsense. Still no socks so I just gave up. In mid January the sock were delivered with a note stating that they had been out of stock. So it took more than two months to supply socks that were not listed as out of stock on th e website. I will never buy from this company again.”

Helpful Report

Posted 7 months ago

“I’ve shopped at uk tights for many years and usually their customer service is excellent. However I recently bought a pair of CdR Boreal 80 denier tights. I wrote to customer services saying how bad the quality is and I think the picture on their website misrepresents the finish of these tights. Maybe the images have been manipulated or maybe I just got a bad set. Either way Uktights have just ignored my complaint because they haven’t bothered even replying to me”

Helpful Report

Posted 7 months ago

“I have made the same order for the past few years and I have never had to wait 6 weeks for the delivery. Very little communication from the company. On line account not working or stated that there was an issue that after many communications finally worked. I will not be placing an order again as this has been very frustrating and distressing for my mother in law who is 90 years old and unable to shop conventionally.”

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Posted 7 months ago

“I was completely disappointed with the tights, the knicker part fitted the top of.hy leg I couldn't get the other leg in. There was nothing wrong with the length of the leg, but just the top part. I ordered a size bigger than my dress size, so won't be renew.”

Helpful Report

Posted 8 months ago

Hello Jacqueline I'm so sorry that you have received a faulty product from us. I will go back to your order now and create a clone order. You will receive this item as soon as possible. We would hate to have an unhappy customer. I'd like to take this opportunity Jacqueline to thank you for shopping with us at UKTights.com. Your business is very much appreciated.

Posted 8 months ago

“Till today I had not seen my order!! Just can’t believe it you guys want reviews on no complete order!!”

Helpful Report

Posted 9 months ago

Hi Kristina I'm sorry that your order has not yet arrived. Could you please give me your order number or your full name and I will happily chase your order for you with Royal Mail. Please email customerservice@uktights.com.

Posted 8 months ago

“It took 3 months to get the product delivered. No updates received apologising for the delays. I had to phone to ask what was going on, which is very poor. Great products but in this case, very poor customer service.”

Helpful Report

Posted 9 months ago

Hello John I'm so sorry that you did not receive your product for nearly 3 months. We have been having some supply issues I'm afraid. John we used to contact our customers every two weeks if an order was delayed but most people preferred to not be contacted so we stopped doing it. People felt it was too much to get emails or phone calls from us. Also given that we are a small company, it would not be feasible to do this I'm afraid. We are always there at the end of the phone or an email if you need any help though. John I wanted to just take this opportunity to thank you for shopping with us. Your business is very important to us and much appreciated.

Posted 8 months ago

“Extremely disappointed as I have only received part of my order yet you have taken the whole amount from my account.”

Helpful Report

Posted 9 months ago

Hello Wendy I'm so sorry that you've been waiting for your Charnos products. I'm afraid we too have been waiting for them to arrive with us from the manufacturer in Italy. We have only yesterday, received a large delivery from Charnos so we are hoping that your products are in there and we will of course get the balance of your order out to you. Once again I can only apologise for you not receiving your goods in a timely manner and I'd like to thank you for your patience and for shopping with us. Your business is much appreciated.

Posted 8 months ago

“I ordered two items and only received one as the other was out of stock. I have had no communication on the item out of stock which I paid for .”

Helpful Report

Posted 9 months ago

Hi Lily Your awaiting stock item is expected to be replenished in 1-2 weeks. If you're happy to wait, that's great! We'll automatically dispatch it as soon as it is available. However, if you'd prefer to swap or cancel, please contact us via phone or email and we'll be glad to asssit. Kind regards, UK Tights Customer Service

Posted 9 months ago

“Nothing wrong with the prodcut but I placed this order back in May and they were delivered in November! The order cost nearly £60 and to be honest I had forgotten I had ordered them until they bwere delivered. Apart from an email saying that they would be sent once back in stock I have heard nothing, not one single update, not a good way to do business or win repeat customers :-(”

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Posted 9 months ago

“I have only received one part of a 4 part order”

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Posted 9 months ago

“2 out of 3 products didn't arrive. I ended up chasing UK tights, who told me the items were out of stock, and they couldn't give me a delivery date. So I cancelled them. They shouldn't advertise something they haven’t got to sell. Not good.😒”

Helpful Report

Posted 9 months ago

“I placed a order and the only thing I got is e-mails telling me it is coming.My order NEVER came nor I will visit this website ever.”

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Posted 10 months ago

Hi Ferenc Thank you for your recent order on Saturday the 5th. I can see that your parcel was dispatched on Monday the 7th, and Royal Mail attempted to deliver on the 8th but your address was inaccessible. Your tracking provided the option to rearrange delivery or collect from the 9th, and shows that you collected the parcel on the 16th. I hope that everything is satisfactory with your order. If there is anything else that we can help with, please don't hesitate to email or phone and our team will be glad to assist. Kind regards, UK Tights

Posted 10 months ago

“A long time from paying to receiving the first of two items, still waiting for the other.”

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Posted 1 year ago

“UK Tights would receive 5 stars, but the Pearl and Poseidon item I purchased was a disappointment and laddered badly the second time it was worn.”

Helpful Report

Posted 1 year ago

“We purchased some mid to high ranges price items from UK Tights. When they arrived we did not open them but could see they were not very good quality. They were not damaged, nor did we open them. I got in touch to send them back and was told that because they because they were intimate apparel and were not damaged we could not send them back. To be fair, I should have read the other reviews before buying from this company. They have 2.1 out of five. I think that says it all.”

Helpful Report

Posted 1 year ago

Thank you for contacting us about your order. I will copy our reply to your Trust Pilot review here too, in case you haven't had a chance to read it yet: Please accept our apologies, it looks as though something has been lost in translation. I can see that you spoke to my colleague Charlotte via email. She explained that we are unable to accept opened items for return, unless faulty. (It was reasonably assumed that the items had been opened because you said that the quality wasn't as hoped, although they were not faulty. Usually, it would not be possible to gauge the look and feel of hosiery without opening.) As you didn't clarify beyond this that the items were not opened, we regretfully concluded that - in line with our returns policy - the items could not be returned due to strict hygiene regulations for intimate apparel. However, if the items have in fact NOT been opened, you are certainly welcome to return them to us. For future reference, you are always welcome to return any unwanted (unopened) items to us within 28 days of receipt, with no questions asked. Please kindly use the free Royal Mail tracked returns label link on our returns page: https://www.uktights.com/page/returns If you have any further questions, please don't hesitate to contact us; and once again, please accept our apologies for the misunderstanding.

Posted 1 year ago

UK Tights is rated 4.8 based on 32,527 reviews