UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,056 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received”

Helpful Report

Posted 3 years ago

Dear Michaela, Thank you for getting in touch yesterday (29th Dec) about your order. I can see that your item was dispatched on the date that it was placed (23rd) and sent with Royal Mail Tracked 24 (estimated 1-3 working days). Unfortunately, as Royal Mail wasn't working Friday 25th - Monday 28th December, your item took longer than usual to arrive, in terms of calendar days. Your tracking shows that it was delivered on the 29th (within 2 working days of dispatch). I hope this explains the delay and I hope you love your order now that it's arrived! :) Thank you very much for shopping with us and wishing you all the best for 2021! Kindest regards, Keri UK Tights Customer Service

Posted 3 years ago

“The tights have a hole at the top where a seam has not quite been secured. I can send a picture if you wanted to see . Other than that they are ok”

Helpful Report

Posted 3 years ago

Dear Helen Thank you for your review. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please write a covering note to go in the parcel, explaining the fault, and including your name, address and order number. You can print a new free returns label here: UK Tights Returns Label. We highly recommend dropping the parcel off at your local post office and getting a returns receipt - this is your proof of postage and will provide some tracking for the order. If you don't have a printer, please follow the instructions in the link, and you can select the option to have a QR code emailed to you; which can then printed out at a participating post office or delivery/sorting Office. If you have any further queries, please do let me know. Best wishes, Toni UK Tights Customer Service

Posted 3 years ago

“Once I have seen how they deal with my return having recieved a fairly expensive pair of wider knee highs where one tight had a strange mix of deniers and the other didn't I can review this accoridngly. so far not impressed.”

Helpful Report

Posted 3 years ago

“Don’t normally give poor reviews but I’m disappointed with my experience. The size chart for these tights tells me I need a size 1 but the product is only available in sizes 2, 3 and 4. No actual leg length was given so I sent for size 2 hoping they would fit but they’re too long. I’m not allowed to send them back as I’ve opened the packet!!!!!! How else would I have checked the product? Also, the price of this product would suggest that they are of superior quality £25+ and for that price I would have expected a proper flat toe seam rather than the nasty lumpy one that’s on them which digs into the skin making it very uncomfortable. It’s a pity really as they are pretty and could be really nice with a little more thought.”

Helpful Report

Posted 3 years ago

Dear Kathleen Thank you for your review. I am sorry to hear of your disappointment with the Girardi Lana Wool Hold Ups. You are indeed correct that we do not stock this product in size 1, but as we sell other products from Girardi in size 1, the size guide we have published, relates to our entire Girardi range. All sizing information on our product details is provided by the manufacturer so that you can make your purchase in confidence that your hosiery will fit. We are governed by the Consumer Contracts Regulations 2013, which prevents us from accepting opened legwear goods which are not faulty. I'm also sorry to hear that you found the toe seam to be uncomfortable. This particular product is over 70% wool. Wool is a very dense yarn and by it's nature, will not have a flat seam when sewn. I do hope this doesn't put you off buying hosiery online in the future, and please be assured that our customer service team are on hand Mon-Fri, 9a,-5pm to answer any queries you may have regarding sizing advice or product information. Warm regards, Toni UK Tights Customer Service.

Posted 3 years ago

“We ordered 2 pairs Cette Quebec tights. One pair only came next day- great delivery. No indication when other pair would arrive, just 'to follow'. Heard nothing since. If u don't have the stock amount in why does it show this as available? You have taken the money out, we are still waiting for info. and the second pair! Would hesitate to recommend.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your recent order with us. Please note that all out of stock items have an estimated lead-time of 10-20 days until they come back into stock. If you select a size and colour on the product page which is out of stock, this is indicated above the "Add to Bag" button. The same messgae is also shown in red writing in your basket prior to Checkout, to make sure that you're happy to wait. We offer the option of adding out of stock items to your order, as this means that you can reserve items and be the first to receive replenishment stock. As soon as our Cette delivery arrives, your order will automatically be picked and dispatched the same day. You'll receive a dispatch confirmation email to let you know that it's on its way. If you're no longer happy to wait, you may contact us any time via phone or email, to swap your item or request a refund. We're always happy to assist. Thank you very much. Kind regards, UK Tights Customer Service E: customerservice@uktights.com T: 01625 460180

Posted 3 years ago

“Delivery too slow. Tights came too late for purpose they were required for. So tights not used yet.”

Helpful Report

Posted 3 years ago

Dear Alice Thank you for taking the time to let us know the delivery of your item was slow. I can see that you selected Tracked24 for the delivery, and we do advise that is can take between 1-3 working days. Royal Mail have advised that normal deliveries and collections should take place in all parts of the UK. However, despite their best efforts, some parts of the country may experience varying levels of delivery disruption, due to Coronavirus-related absences and necessary social distancing measures. Such as, reducing the number of people together in shared spaces and vehicles. We're very sorry for any inconvenience, but Royal Mail are working hard to keep any delays to a minimum, while keeping their workforce and customers safe. In the meantime, I will arrange to get your postage refunded. I hope this helps explain things a little further and if you have any further queries, please do not hesitate to contact us. Best wishes Toni UK Tights Customer Service

Posted 3 years ago

“Was so pleased that I could find some that fit my size 8 feet. Unfortunately as soon as I started walking, they slipped under my heels. So disappointed”

Helpful Report

Posted 3 years ago

“I purchased the new Miss O Gloss Opaque Hold Ups (not cheap but look great on) Unfortunately the thin line of silicon around the top does NOT do it's job! They were falling down as fast as I could pull them up!!! Hard to return once you have tried them on! I ended up having to use a suspender belt! This worked but did not give me the look that I was looking for! This is a great shame as the hold up stocking have great potential it's just the design of the top requires tweaking to be able to call the "hold ups" More like "slip downs" :-(”

Helpful Report

Posted 3 years ago

Hello I'm really sorry to hear this. I'll get onto Miss O about this right away and see what they have to say about it. I feel sure they will want to sort this out for you. As soon as I hear back from them I'll come back to you.

Posted 3 years ago

“I really wanted 20 dern in melon but you didn't have so I thought I would try 30 dern in L, my usual size, but I couldn't get them on, they were so tight! Can I return one of the Packs I didn't open?”

Helpful Report

Posted 3 years ago

Hi Judith I'm sorry the product was not right for you and you are welcome to return any products that you have not opened to us. If you go onto the website there is a label you can print off to return them free of charge. Here is the link https://www.royalmail.com/track-my-return/create/3545 Kind regards Dawn xx

Posted 3 years ago

“The tights were much smaller than anticipated. I bought size 20-26 as I am a size 20 and was worried they might be too big and saggy. I needn’t have worried! They were far too small and will probably have to just be binned. 🙁”

Helpful Report

Posted 3 years ago

Hi Sarah I'm really sorry to hear that you've received a pair of tights and that you're not happy with them. If you could tell me what colour thread was in the back of the waistband I will be able to check with the manufacturer which size product it is. Perhaps they were put in the wrong packet. I'd love to sort this out for you as it's really irritating to find a product that you think is going to be big but then it's too small. Hope this helps.

Posted 3 years ago

“Ordered 40 denier ankle socks but look and feel like 15 denier, not what I expected as thought would be thicker like other 40 denier socks I have purchased elsewhere so would not order again,disappointed.”

Helpful Report

Posted 4 years ago

Hello Ms Shepherd I'm very sorry you were not happy with your product. If you wish to return them you are more than welcome and we will send them back to the manufacturer for testing. If they are not a 40 denier then we will happily refund your money for the complete order.

Posted 4 years ago

“Cecilia de Raphael tights arrived in a poor quality so not a great experience”

Helpful Report

Posted 4 years ago

“Ordered Trasparenze 100 Denier Cortina Suspender Tights, 1/2 Small/Medium Nero on 24th Feb. Its now 9th April and I'm still waiting.”

Helpful Report

Posted 4 years ago

I'm sorry for the delay but as I'm sure you are aware the whole world is currently on lockdown. Many thousands of people have died in Italy and the manufacturers of your goods have been shut now for some time. If you'd like to send me your name and your order number I will check the status of your order.

Posted 4 years ago

“usually very good but placed the order on the 10 March- 8April still waiting”

Helpful Report

Posted 4 years ago

Dear Mr Parker I'm sorry that you find our service substandard at present. I have checked your order and it was placed 10th March but the product that you ordered was out of stock at the time of ordering. There is a standard 10 - 20 to fulfil an order that is out of stock. This is quoted when the order is placed. We then got our delivery in from Italy, which under the circumstances was remarkable and given that we furloughed all our staff from 1st March 2020, we as directors have actually sent your order out to you which I believe you have received this morning. I think we have in fact, given the circumstances, gone over and above to give you a good service. I hope you understand that the whole world is on slow/lock down at present and yet we have actually got your order to you quicker than we had estimated. I hope this explains things clearly for you.

Posted 4 years ago

“color turned out to be not as strong as promised worn once and already holes in even if the tights are too big.”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for your recent order and for taking the time to leave a review. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please drop me an email to customerservice@uktights.com and I will happily assist you with the return. I hope this is ok, and I will look forward to hearing from you. Best wishes Toni UK Tights Customer Service.

Posted 4 years ago

“V short : bought the XL just in case . I’m 175cm and size 12 and they are only just long enough in the leg. Not v comfortable to wear. I’ll use them but won’t buy again. However, the service was excellent as always 🙂”

Helpful Report

Posted 4 years ago

“Service was good but the tights are too long in the leg plus I could not manage to get them on as compression too strong for my capabilities. As they have been opened I understand I am unable to return for refund.”

Helpful Report

Posted 4 years ago

Dear Joyce Thank you for your recent order and for taking the time to leave us feedback. As this is your first order with us, I'd like to help you and see if there is an actual problem with the tights. I've left you a voice message to have a chat about the issues. Warm regards Toni UK Tights Customer Service,

Posted 4 years ago

“Quality excellent bit sizing very small. I have had to return and am awaiting a refund”

Helpful Report

Posted 4 years ago

Thank you for your feedback on your order. I'm glad that you liked the Glamory Hold Ups but sorry to hear that you didn't find them to be the correct fit. As soon as we receive your return back to our warehouse, we'll be glad to take a look and will be in touch with you right away. Thank you. Kind regards, Keri Customer Service UK Tights

Posted 4 years ago

“I am still waiting on delivery of these.”

Helpful Report

Posted 4 years ago

Dear Diane Thank you for your recent order and also for taking the time to leave a review. I have sent you an email from our customer service email, to confirm some details with you. Warm regards, Toni UK Tights Customer Service.

Posted 4 years ago

“Hi, I still haven't received this order. Could you please check and let me know if it was delivered? Thanks Linh”

Helpful Report

Posted 4 years ago

Dear Linh Thank you for taking the time to leave a review. Can you please email me at customerservice@uktights.com to confirm your delivery details? I can see that we dispatched your order on 14th November, and we haven't heard anthing until now, to advise that the order hadn't been received. I will look forward to hearing from you and to hopefully rectifying this situation for you. Best wishes Toni UK Tights Customer Service

Posted 4 years ago

UK Tights is rated 4.8 based on 32,056 reviews