Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

“I dont know why you dont sell more of small size as I am only 5ft and small/medium are too long for my legs. How a medium is supposed to fit small I just dont know. It is the same with clothes too everything is catered for the larger woman and nobody caters for the petite.”

Helpful Report

Posted 6 years ago

Dear Linda Thank you for your recent order and also for taking the time to leave a review. We actually have a great range of hosiery designed for the more petite figure, with the options for you to search our range using the search filters on the website. You can look for products that are available specifically in sizes small and even extra small. There is always a size guide provided for you in the product information, which provides specific sizing details to help you decide which products would be the right fit. I'm part of a dedicated customer service team that is on hand Monday to Friday from 9am to 5pm, and we can either liaise with you via email or over the phone; and our product knowledge is second to none! Please do contact us on either customerservice@uktights.com or 01625 460180 and we'll be more than happy to discuss your requirements with you as well as recommend some better fitting brands for you. Warm regards Toni UK Tights Customer Service

Posted 6 years ago

“I needed these as I had a major op and couldn’t wear tights. The feel was lovely, but they were far too short, they needed to be longer in length. But I couldn’t find the length anywhere, don’t know what long legged women do, I’m fairly standard. I felt undignified and sadly they will be remaining in my drawer, shame. I wanted to “feel” normal but they have had the opposite effect.”

Helpful Report

Posted 6 years ago

Dear Ms Cottam I am so sorry to hear that the items you ordered weren't suitable. I have sent you an email from our customer service helpdesk to discuss this in more detail with. Warm regards Toni UK Tights Customer Service

Posted 6 years ago

“As the products haven't arrived as of now am afraid I can't write anything good”

Helpful Report

Posted 6 years ago

Good afternoon Joyce Thank you for taking the time to leave a review. I am sorry that you haven't received your order. I can see from the order notes that the item was returned to us, because of an issue with the address, and we have emailed you from our customerservice@uktights.com to let you know, and to request advice on how you would like us to proceed. I will look forward to hearing from you. Best wishes Toni UK Tights Customer Service.

Posted 6 years ago

“Tights are good quality but why do they make the tops the same size at the waist as smaller ones. Some of us older ladies don't have waists that's why we order XL but still can't find comfortable tights.”

Helpful Report

Posted 6 years ago

Dear Mrs Thomas Thank you for taking the time to leave a review. I have sent you an email from customerservice@uktights.com, requesting some further information from you. I am more than sure that I can recommend some alternative brands to you. Best wishes Toni UK Tights Customer Service.

Posted 6 years ago

“Parcelled nice, delivered OK, reasonable web site. I love choosing colours.”

Helpful Report

Posted 6 years ago

Thank you very much for your review, we're glad to hear that you're happy with your order. We also have a dedicated customer service team who is always happy to help with queries and advice: Email: customerservice@uktights.com or Telephone: (+44)01625 460180 To receive updates on our latest products and all the latest offers, sign up to our newsletter at the bottom of the UK Tights homepage: https://www.uktights.com/. Many thanks! Keri Customer Service UK Tights

Posted 6 years ago

“There is a great selection but only if they are in stock and often what I want is out of stock, why can you not keep up with stock levels?”

Helpful Report

Posted 6 years ago

Hi Sally Thank you for taking the time to leave us a review. I fully appreciate your frustration with regards to some items being out of stock. We would love to have stock of everything all the time, however, just like any kind of retailer, we too face supply and stock issues from time to time. These issues can be logistical from the manufacturer, suppliers being out of stock, technical problems in manufacturing or even something such as a change in the weather. We know when there's a cold snap due because tights literally fly out of the door! We receive regular replenishment deliveries, which means if an item is out of stock, we can supply usually within 10-20 working days. If you choose any items that are not in stock, we will still charge you for the whole value of the order. Why do we do this? For security reasons, we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again. This increases our security profile dramatically and we feel that this is the best way to serve you, our customers. If there any ongoing delays, we will keep in touch with our automated email service. We always ask if you'd like to carry on waiting, have an alternative product or receive a refund. You are entitled to cancel reserved items at any time by phone or email. If you have any stock or deliver queries whatsoever, please call our customer service team on 01625 460180 who will be able to give you up to date stock information. Best wishes Toni UK Tight Customer Service.

Posted 6 years ago

“I ordered I pair of oroblu medium compression tights and was very pleased with the, I was offered a code to claim 10% of my next order but when I ordered a further 2 pairs the code was rejected and I had to pay full price, which was disappointing”

Helpful Report

Posted 6 years ago

Dear Christine Thank you for taking the time to review UK Tights. I am really sorry to hear that you experienced issues in redeeming the discount code. A code can be rejected if you have entered it into the wrong box, for instance, putting the discount code into the gift certificate box and vice versa. I have applied the discount to your retrospectively and refunded 10% to your original method of payment.. I hope this helps and if you have any further queries, please do let me know. Best wishes Toni UK Tights Customer Service.

Posted 6 years ago

“Service good arrived very promptly. Really good quality, fabric soft, beautiful colours. Only down side is they don't stay up. I'm average height, again legs average so disappointed as i really wanted to order more.”

Helpful Report

Posted 6 years ago

“It was quickly to receive 2 of the 6 items received”

Helpful Report

Posted 6 years ago

“I hovered between poor and acceptable and the reason for such a grading is that ten days from order to dispatch is just to slow. There is nothing wrong with the product, they’re lovely and my wife is pleased with them but in this day and age ten days is not acceptable.”

Helpful Report

Posted 6 years ago

Dear Karl Thank you for your review, and I am pleased that your wife is happy with the purchase. I have taken a look at the order in question, and I can see that we were out of stock of the tights you purchased at the time of the order. We advised at the point of order, that it would be 10-20 working days, before the items would be available to send out. This is to allow for our replenishment delivery to arrive, be booked into our warehouse and then packed before being posted out to the customer. According to the dispatch details, I can see that the goods were received and dispatched out to you in just 8 working days. I hope this clarifies your concerns, and that we have fulfilled your order in less time, than we previously advised. If you have any further queries, please do not hesitate to contact us at: customerservice@uktights.com Best wishes Toni UK Tights Customer Service

Posted 6 years ago

“Haven't received yet so can't comment.. Sn update would b good. Thanks”

Helpful Report

Posted 6 years ago

Dear Ian, Thank you for contacting us. I'm very sorry to hear that you haven't received your order yet. As confirmed in your dispatch email, your order was sent on 17/09/19 (5 working days ago) via Royal Mail 1st class post. This delivery method is estimated to take 1-3 working days so is quite delayed now. Please would you kindly contact us at customerservice@uktights.com so that we can verify that we have the full and correct delivery details? We can then look into this for you further. Thank you very much. Kindest regards, Keri Customer Service UK Tights

Posted 6 years ago

Dear Ian Thank you for your review. I am sorry to hear that you haven't received your order yet. I will do my best to get this sorted for you - you will see that I have replied to your email this morning, and I will await your reply. Best wishes Toni UK Tights

Posted 6 years ago

“Tights are rather short, I am only 5ft 5.”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your review. I am sorry that there is an issue regarding the size of the tights that you ordered. Would you mind dropping me an email at customerservice@uktights.com, and let me know some further information regarding your dimensions? It will help me determine as to whether there is a sizing fault with the tights, and I will then be able to refund or replace if necessary. I will look forward to hearing from you. Best wishes Toni UK Tights Customer Service.

Posted 6 years ago

“i order hold ups for my partner nude, she said that acceptable but would rather they had been a bit lighter, she has had lighter ones in the pass but cant remember where she got them.”

Helpful Report

Posted 6 years ago

Dear Timothy, Thank you for your review. I've checked our system and can only find 1 order for you for the following: Staysput Hold Up Roll On Adhesive 10ml. If you have also bought hold ups from us, please could you let me know the name of them and your order number by replying to customerservice@uktights.com and I'll be most glad to check if the colour is correct? Thank you very much. Kind regards, Keri Customer Service UK Tights

Posted 6 years ago

“Still waiting for halfl of my order.”

Helpful Report

Posted 6 years ago

Dear Customer. Thank you for your review. I can see that when you placed your order on 16th August, that we were out of stock of 2 out of the 4 items ordered, and we advised that stock would be with us within 10-20 working days. As it happens, we already had an order in with Trasparenze for the bits and bobs that you wanted, as we know that they close their factory during August for their Summer break. We anticipate the replenishment delivery to be with us around 5th September, and as soon as it lands with us, your remaining items will be dispatched out the very same day. I hope this helps and we look forward to completing your order with the timeframe we advised. Best wishes Toni UK Tights Customer Service.

Posted 6 years ago

“Tights arrived on time & very nicely packaged They weren’t quite what I asked for as they didn’t have any toe support as I had asked for”

Helpful Report

Posted 6 years ago

Der Jayne Thank you for your review. I am sorry that you received a product that didn't meet your expectations. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the free-post returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni UK Tights Customer Service

Posted 6 years ago

“Wrong size you know after waiting for them for two months!!!”

Helpful Report

Posted 6 years ago

Dear Anouthula Thank you for your review. I am sorry about the delay with your order. This was due to Fiore also being out of stock of the tights that you wanted. Would you please be so kind as to drop me a quick email to customerservice@uktights.com and let me know what size you have received? I have taken a look at the order, and it appears that we have indeed, sent the size that you ordered. I will look forward to hearing from you. Warm regards Toni UK Tights Customer Service.

Posted 6 years ago

“Only part delivered. Then sent an offer on the same tights not in stock.”

Helpful Report

Posted 7 years ago

Thank you for your review. We hope you liked your Pretty Polly Naturals Sandal Toe Tights as received so far. I can see that we sent you 2 pairs on the day of ordering, with another 4 pairs awaiting stock, as shown on the product page prior to checkout. These will be dispatched automatically as soon as we receive our upcoming order from Pretty Polly. My apologies for any confusion or frustration caused upon receiving our newsletter 5 days later. As you'll have noticed, we email regular offers in our newsletter to promote new and seasonal products. We always ensure promotional items have optimum volumes of stock, or indeed surplus stock. My colleague who designs our newsletters double-checks stock levels one last time before sending out any newsletter offers. However, on rare occasions, there may be 1 or 2 size/colour combinations which have low/no stock. These can be back-ordered. When any new delivery arrives from a supplier, we fulfil orders on a first come, first served basis and you will receive a dispatch confirmation email to let you know your items are on their way. Thank you. Kindest regards, Keri UK Tights Customer Service

Posted 7 years ago

“The tights were fine but delivery took a whole week and only just came in time for the wedding I was attending. There was a mix up with the tights I'd first ordered as they weren't in stock after all. I had to choose another product and it took a few emails and phone calls to check the right size and colour. Fortunately when thet did come they looked good and fitted quite well.”

Helpful Report

Posted 7 years ago

Hi There Thank you for your review. I remember speaking with you regarding the stock discrepancy and colour requirements, and I am pleased that my recommendation worked out well. With regards to the delivery, we do advise that first class post can take up to 3 working days, but we do know from time to time, that Royal Mail aren't always as efficient as we would like. I'm happy that they arrived in time. If you have any further queries, please do let me know. Warm regards Toni UK Tights Customer Service.

Posted 7 years ago

“Delivery speed was excellent but the product itself wasn't great the band of the hold ups was way too tight and they kept rolling.”

Helpful Report

Posted 7 years ago

Hi! We're so glad to hear you were happy with the delivery of your item. However, very sorry that this pair of hold ups wasn't quite the right fit. As a brand, because Gerbe is French it can be small-sized and it is important to choose the correct fit. If you used the size guide provided and they still didn't fit correctly, we'll be most glad to offer an exchange for an alternative item. Please could you get in touch with us by emailing customerservice@uktights.com with your measurements (height & weight). Thank you very much. Kind regards, Keri UK Tights Customer Service

Posted 7 years ago

“The tights look fine. Not been tried for size yet. The biggest problem for me was the packaging, as I'd much rather see paper, cardboard than plastic! Hence score of 3”

Helpful Report

Posted 7 years ago

Dear Customer Thank you for your feedback. As a company, we have used and trialed various packaging options over the years and based on observations and customer feedback; it was decided that the foil envelopes provide the best protection. The foil safeguards the contents against water, thermal changes during transit (especially for overseas transit) and is also puncture resistant. The peel and seal closure provides a tamper-evident seal, with the foil being manufactured for high opacity. They are also lightweight, which helps ensure that we can keep postage costs to a minimum. For delicate or large items, we will send orders in a cardboard box. If you would prefer us to dispatch your orders in the same packaging, please contact us after you place your order to advise us not to send your order in a foil bag. I do completely understand and appreciate your concerns and I praise you for your environmental awareness. We do continue to look for more suitable alternatives, which have less of an impact on the environment. I too am a bit of a recycling warrior myself and try to minimise my plastic consumption as best I can. I hope this explains our position a little more for you and welcome you to contact us should you have any further queries. Best wishes Toni UK Tights Customer Service

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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