UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,807 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately for the second time the items took over 5 weeks to arrive, I understand there can be unforeseen circumstances but it would be nice to receive an update on items that are long overdue.”

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Posted 1 year ago

“Still waiting on the balance of the order placed but no information on when that is likely to be ?”

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Posted 1 year ago

Hi Alan, Awaiting stock items are estimated to be replenished within 10-20 days to be fulfilled. It has been 12 days since placing your order and I can confirm that a delivery is expected in 1-2 weeks. If you are happy to wait, we'll automatically fulfill your order. However, if you'd like to swap or cancel, please contact us by phone or email. Kind regards, UK Tights Customer Service

Posted 1 year ago

“Disappointed, bought from you before with no problems and happy with your service. But the last two times I have not received the items on time, especially that they were for my wife’s birthday. No one from your company got in touch to say why and I had to get in touch with you to be told you had no stock. This was not the case when I offered them or obviously I would not have ordered. I have now received my items, thank you but I may have to look elsewhere to avoid disappointment.”

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Posted 1 year ago

Hi Ken, I'm so sorry to hear about your disappointment, as we can appreciate that timely receipt of an order is important when it's for a special occasion. I can see from your invoice, generated at the moment you made your purchase, that the product you selected was awaiting stock at the time. Our stock levels are updated in real time, and we do our utmost to ensure you can easily see whether an item is in stock or awaiting stock. For future reference, please kindly note that product availability is always displayed on the product page above the "Add to Basket" button, in the basket before checkout, as well as in your order acceptance email. If an item is in stock, it will say "in stock, ready for dispatch", whereas if it is awaiting stock, it will say "Shipping will be in 10 - 20 days". We value your custom so always want you to be happy with our products and service. If you require an item for a special occasion, our friendly staff will be glad to provide a more specific delivery estimate over and above the general estimate on the product page. You can contact us via telephone (01625 460180) during business hours or email us any time at customerservice@uktights.com. We hope that your wife loved her gift and we look forward to hearing from you in the future. Kind regards, UK Tights Customer Service

Posted 1 year ago

“I can only award 3 stars as I am still awaiting one item.”

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Posted 1 year ago

“Great selection of hosiery. Easy to use site. I wish they would stop auto populating the more expensive delivery options when at checkout. Doubly irritating and a little deceitful when what your ordering is on a 10 -20 day delivery”

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Posted 1 year ago

Thank you for your feedback. We're happy to hear that you've found some hosiery that you love! We always try to make the ordering process as intuitive as possible, and product availability is displayed on the product page and in the shopping bag before checkout so that you know whether your items will be sent right away (within 1 working day) or whether they will be reserved and sent as soon as they become available. Stated delivery times apply to the transit time once your items are on their way to you, so it's important to note whether they are in stock and ready to send. If you are purchasing from outside the UK, we have 1 delivery option: International Tracked. However, when purchasing within the UK, there are 3 options that you may choose from the drop-down menu, ranging in speed and price. (I.e. Royal Mail Tracked 48, Tracked 24, and Next Day delivery.) The menu defaults to the middle option, Tracked 24, not because we wish customers to spend more on postage, but because we received complaints about slow delivery when it defaulted to Tracked 48. Subsequent research showed that Tracked 24 is overwhelmingly the most preferred and most selected option, so it made sense to choose this as the default. However, you are welcome to select whichever option you prefer. I hope that this helps.

Posted 1 year ago

“i'm still awaiting part of my order......................”

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Posted 2 years ago

Hi, Thank you for your recent order of 23/04/2024. At the time that it was placed, 1 item was in stock and 1 item was awaiting stock, estimated 10-20 days. (This is shown on the product page, in the basket, and in your order confirmation email.) Your item is reserved for you and as soon as it arrives, it'll automatically be sent and you'll receive a dispatch confirmation email. If you're happy to continue to wait, that's great! However, if you'd prefer to swap or cancel your item at any time, please just let us know and we'll be glad to assist. Thank you.

Posted 2 years ago

“Very disappointed that 2 out of the 3 items were out of stock which I was not aware of when ordering and paying. No idea when other items will arrive which again is disappointing and unacceptable so am very disappointed.”

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Posted 2 years ago

Hi Steve I'm sorry for your disappointment about the wait for some of your items. When ordering from us, please look out for real-time information on stock availability in these 3 places: On the product page before adding to the basket, in the basket before progressing to checkout, and in your order confirmation email. If you are happy to keep your stock reserved, that's great! We'll automatically send them with free postage in 10-20 days. If you'd prefer to swap for something else or cancel for a refund, please let us know by phone or email and we'll be most glad to assist. Kind regards, UK Tights Customer Service Tel: 01625 460180 Email: customerservice@uktights.com

Posted 2 years ago

“Wrong colour delivered but the alternatives were acceptable!”

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Posted 2 years ago

“Great colours but the elastic at the top of the knee highs is not quite tight enough so they tend to slip down.”

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Posted 2 years ago

“Ordered items totalling >£50, what a shame the checkout defaults to charging £3.99 for delivery. Especially irritating when one of the items is out of stock so hasn’t yet been delivered.”

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Posted 2 years ago

“Uk tights has an easy website to navigate and was really easy to order from. I ordered 2 body stockings which arrived promptly within the time specified when I ordered them. The body stockings were very soft and I was very impressed with the material, and very comfy once on. However, when putting it on, small holes and ladders had formed in the armpit area, which I would not have expected to happen on the first wear. Also whilst wearing the body stocking, 2 or 3 small holes developed in the crotch area which later merged into one large hole, and all I had done was lay in bed and read my book. This happened with both body stocking I ordered so I feel like it may have been a design issue. This will not stop me from ordering from the large selection again though.”

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Posted 2 years ago

“I ordered three pairs, 1 pair is too small (not what I ordered), I’m still awaiting another pair and 1 pair is excellent. So a very mixed bag for this review. I await the missing pair, hopefully they will be the right size.”

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Posted 2 years ago

Hi, thank you for getting in touch about your order. At the point of purchase, 1 item was awaiting stock, so this has been reserved for you, whilst the 2 in stock items were dispatched right away. Your outstanding item is on order with the supplier and will be automatically dispatched as soon as it becomes available. I'm sorry to hear that 1 of the items that you received isn't as hoped. Each size and colour in every product that we sell has a unique barcode, so I can see that the correct size was sent for both products. However, you purchased 3 different brands, and sizing can vary between brands. We include size guides on each product page to ensure that you can make an informed choice. We would need to check that the correct size was selected for the wearer's measurements. (I'll drop you a quick direct email to check this.) If you selected the correct size, but the item has faulty sizing, we'll be more than happy to replace it for you. Kind regards, UK Tights Customer Service

Posted 2 years ago

“Although difficult to choose the colour and understand the website eventually got the right answer”

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Posted 3 years ago

“Not great of late. Some of the items I buy have been discontinued in my sizes and when I've emailed to ask why, I haven't had any response (3 emails sent). In my last order I received a wrong item in the right packet (footless tights instead of footed, black instead of brown) which have been sent back for a refund.”

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Posted 3 years ago

Thank you for contacting us. I'm very sorry that you feel let down, as we make an effort to respond to all emails within 1 working day. Searching your email address on our system, I can see that we have been replying to you, which indicates that it is a technical issue - e.g. our emails may have been misdirected to your spam folder. You contacted us on the 30th of May regarding the sizing and I replied the same day. You then emailed again on Saturday the 10th of June to say you hadn't had a reply. I responded on Monday the 12th of June, but my email is showing as unread. I'm not sure about the 3rd email that you mentioned, as we have only received 2? If you find our replies in your spam folder, it should help to mark us as a safe sender so that future correspondence is directed to your Inbox. Regarding your sizing query, regrettably, we no longer sell the Giulia Infinity range in XL. However, we do have a wide range of alternative tights that suit a height of 5'11"+: All Longer Leg Tights: https://www.uktights.com/tights/shopby/longer-leg Sheer Longer Leg Tights: https://www.uktights.com/tights/shopby/longer-leg/sheer I'm also very sorry that you've received an incorrectly packed item in your recent order. This is extremely rare but can happen on occasion due to human error. All of our stock comes from the factory pre-packed, so we will bring this to the attention of the manufacturer, and gladly process a full refund on your tights' return. We're always delighted to help with any queries you may have. If you continue to experience an issue receiving our emails, please don't hesitate to contact us by phone: Tel: 01625 460180 Business Hours: 09:00-17:00, Monday-Friday (except UK bank holidays) Warm regards, Keri Customer Service UK Tights

Posted 3 years ago

“Tights good but even though they are Large with being extra support they are very difficult to get on.”

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Posted 3 years ago

“Sadly could only get the tights as far as my knees waist band too tight. I am 78 with athritis in all joints a nd large stomache. Think willhave to look for support ,compression thigh highs,do you make them??”

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Posted 3 years ago

Thank you for getting in touch. Yes I'm happy to say that we sell support hold-ups too. Many people find these to be a helpful alternative for the same reasons that you gave. Below is a link to all of our Support Hold Ups, but I'll also give you a quick ring as it may be easier to have a chat about which has the best support factor for you. https://www.uktights.com/hold-ups/shopby/support Best wishes, Keri UK Tights Customer Service

Posted 3 years ago

“Given that I live in Macclesfield and could have picked up the tights on the day I ordered them,I am still waiting for them a week after I sent for them ! Having paid for the delivery which still has not happened I am not particularly happy ! Unable to rate the tights as I have not yet received them ! I live in hopes !”

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Posted 3 years ago

Dear Sandra, I'm really sorry for the delivery delay on this occasion. You placed your order with us on Sunday 13th and your order was posted next working day (Monday 14th). Unfortunately, we have seen significant issues with Royal Mail's system this week, as well as longer processing times, so many customers have experienced a delay. Your parcel was sent with Tracked 24 (estimated 1-3 days) and I'm glad to see that it arrived with you today (18th), albeit with a slight delay. Thank you very much for your patience, I hope that you are happy with your order. Best wishes, Keri UK Tights Customer Service

Posted 3 years ago

“Postage was prompt and whilst their communication was good, it was to tell me that one of my items was out of stock. This means that their website is inaccurate. That’s why I’ve given 3 stars. The tights I did received were perfect and as described.”

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Posted 3 years ago

“The reason for the 3 star is that although I received half of my order relatively quickly the other half did not arrive (out of stock ) but has been paid for but no update on I when it may arrive”

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Posted 3 years ago

Hi Lynn, Thank you for your order on 28 Oct. I'll be glad to help! Most "awaiting stock" items are replenished within 10-20 days, however, our Passion delivery is slightly delayed, so we are expecting a delivery in 2-3 weeks from today. If you are happy to keep your stock reserved, that's great! We'll automatically send it out as soon as it arrives. If you'd prefer to make a swap or cancel, please let us know and we'll be happy to assist. E: customerservice@uktights.com T: 01625 460180 Kind regards, Keri UK Tights Customer Service

Posted 3 years ago

“the products I bought last time are not very high quality - the first time i used them, they already started to rip.”

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Posted 3 years ago

UK Tights is rated 4.8 based on 32,807 reviews