UK Tights Reviews

Name: UK Tights
Address: The Arsenal, Heapy Street, Macclesfield
Rating: 4.79

4.8 Rating 32,807 Reviews

97 %

of reviewers recommend UK Tights

4.8

Based on 32,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01625 460180

Email:

customerservice@uktights.com

Location:

The Arsenal, Heapy Street
Macclesfield
SK11 7JB

UK Tights 5 star review on 1st December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok company - still waiting for half my order to arrive though.”

Helpful Report

Posted 7 years ago

Hi Samantha Thank you for your feedback. I can see that at the time of your order, we only had 2 out of the 3 items you purchased. We did advise on the product page, that stock would be with us within 10-20 working days. We anticipate our replenishment stock to be with us around the beginning of July and your remaining item will be dispatched out to you as soon as it lands with us. I hope this helps and if you have any further queries, please do not hesitate to contact us on customerservice@uktights.com Warm regards Toni UK Tights Customer Service.

Posted 7 years ago

“Only 3 stars due to the very slow delivery, the "review us" email arrived before my order. Nine days is much to slow for a first class order. After five days I used the "contact us" system on the website to leave a message enquiring where my order was. I have never received any reply. Not sure whether I will use them again.”

Helpful Report

Posted 7 years ago

Hi There Thank you for your feedback. I am really sorry to hear that your order took a while to reach you. When we send our items out, we always use Royal Mail First Class and we advise that it takes 1 to 3 working days. Sometimes they arrive the next day but sometimes we do know that unforeseen delays can occur. This, unfortunately, is out of our hands. Our customer service team are always on hand to help assist you in the case of delivery delays (both via email or phone), but we don't appear to have received an enquiry from you. In the meantime, I have sent you an email from our customer service email (so you can save our direct email address), which I hope will go some way to eliviating your frustration. Warm regards Toni UK Tights Customer Service.

Posted 7 years ago

“Bought these for my husband as a birthday present. Nice tights, but a bit too small for him.”

Helpful Report

Posted 7 years ago

Hi There. I'm really sorry to hear that these were not suitable. If you ever need any assistance, please do drop us a call on 01625 460180 or an email to customerservice@uktights.com, and one of our team will gladly help you. We all have extensive product knowledge and are more than happy to advise on size or style. Warm regards Toni UK Tights Customer Service.

Posted 7 years ago

“Went for the bigger size but too small expected to be more sheer felt like 20 denier than a 10 denier”

Helpful Report

Posted 7 years ago

“I have not yet received what I ordered and I don’t know when it’s coming I got an email saying it’s dispatched on the 16th of may but it has not came yet”

Helpful Report

Posted 7 years ago

Dear Jacalyn, I hope that you have now received your order okay. I can see that you wrote your review 2 working days after placing your order, with our standard delivery (estimated 1-3 working days). Please kindly get in touch with us directly at customerservice@uktights.com or on 01625 460180 if not and we will gladly look into this. Kind regards, Keri Customer Service UK Tights

Posted 7 years ago

“The quality of the tights are poor for £12.99 plus postage. I would not have purchased these if I had gone to a store. Sizing is on the large size even though Medium from this particular brand was correct for someone of 5.1.”

Helpful Report

Posted 7 years ago

Thank you very much for your feedback on this product. We're very sorry to hear that you're so unhappy with your purchase. This is the correct RRP for this product (if not lower) so we will forward your feedback to Andrea Bucci. Given your disappointment in this instance, please get in touch with us and if you wish we will be happy to offer a discount for an exchange for your item. Best wishes Keri UK Tights Customer Service Manager.

Posted 7 years ago

“Good products, arrived promptly. Unfortunately had to return one item as colour very different from image - a common issue with online shopping. However, I am not sure why they state it can take up to 30 days to process the refund? This seems a disproportionately long time to return the money to my account after they have received the item back. A lot of returns - a lot of interest in their account?”

Helpful Report

Posted 7 years ago

“Although I loved the Pierre Mantoux ankle socks, normally when we buy socks it gives a shoe size reference, so the small/medium is a bit small, but I think the large/extra large would be too big. Why isn't there a medium/large? I have a 5 or 6 size shoe.”

Helpful Report

Posted 7 years ago

Thank you so much for your feedback, I am sorry to hear that the Pierre Mantoux Ankle Socks do not fit correctly. Pierre Mantoux Socks are measured in Height, Weight and Hips size. Please could you let me know your Height, Weight and Hips size to customerservice@uktights.com We can let the manufacturer know about this to improve the quality of their item? If you fall within the size guide, we'll also be glad to issue a refund. Kind regards Lisa - Customer Service, UK Tights

Posted 7 years ago

“Very disappointed this time....delivery was prompt as always but product Oroblu Divine 20 ordered in a large size were so narrow at the waist to be unusable. I had wanted a looser waistband for medical reasons even though I am 10/12 dress size. The new regulations, even though I did not take them out of the packaging means I cannot return them.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the free-post returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni UK Tights Customer Service

Posted 7 years ago

“Still awaiting the balance of my order as you are waiting for the stock to arrive but you delivered the first part of my order very quickly, just waiting for the balance.”

Helpful Report

Posted 7 years ago

Thank you for your patience whilst we await our replenishment delivery from Pretty Polly. We are looking forward to completing your order very soon. Warm regards Toni UK Tights Customer Service.

Posted 7 years ago

“Very good slightly darker than I thought fit ok have worn them for years but difficult to find in shops”

Helpful Report

Posted 7 years ago

“The range of stock is great. But partial delivery and delivering registered post seems like overkill for an envelope that would fit through the letterbox. This resulted in me missing the delivery which meant a trip to the post office. In the time it took I could have visited a shop instead?!”

Helpful Report

Posted 7 years ago

Thank you for your review. As a gesture of goodwill, we will add complimentary recorded delivery to orders over a certain amount. We do this so that your valuable order is protected against damage or loss during transit. I appreciate that this is a little frustrating when the orders have been shipped in smaller, multiple dispatches, where the overall value is considerably less than the entire value of the order. I have passed your comments on to our dispatch team and going forward, this shouldn't happen in the future. I hope this helps and if you have any further queries, please do not hesitate to contact us on customerservice@uktights.com Warm regards Toni UK Tights Customer Service

Posted 7 years ago

“My wife says b.y now you would think by now this maker and other would make tights to last longer.i can not see these tighs lasting any more than most manifactures.”

Helpful Report

Posted 7 years ago

Dear Peter Thank you for your review. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the free-post returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni UK Tights Customer Service

Posted 7 years ago

“Laddered with first wear. £17.99 wasted”

Helpful Report

Posted 7 years ago

Dear Mrs Crimlis Thank you for your review. I am sorry to hear that you have received a defective garment. This is something we don't like to hear and you are more than welcome to return them to us. We can either issue an exchange, credit note or a refund. We will also feedback your complaint to the manufacturer. Please use the free-post returns label included in the order, or if you haven't got it anymore you can print one off here: https://www.uktights.com/page/return-label I hope this helps and if you have further queries, please do not hesitate to contact me. Best wishes Toni Kelly UK Tights Customer Service

Posted 7 years ago

“Having waited so long for these to arrive the weather is warmer and no longer need them”

Helpful Report

Posted 7 years ago

Dear Joyce Thank you for your review. I am sorry to hear that you haven't received your order. I have sent you an email from our Customer Service Desk, as I can see that the items were dispatched out to you some time ago. I will look forward to hearing from you. Best wishes Toni Customer Service UK Tights.

Posted 7 years ago

“Tights were posted and arrived very promptly. The colour was good but the quality should have been much better for the price. Similar tights from John Lewis that are cheaper but 60 denier are more opaque and have better stretch (lycra?).”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm sorry to hear that you weren't happy with the quality of the tights. The Cecilia de Rafael Chacal 50 denier tights are a very popular product in our range, and we will feedback to CdR your comments. Best wishes Toni UK Tights Customer Service

Posted 7 years ago

“The open gusset tights are very nice, however,I would like to have seen a little ab on the back as I got mine mixed up! Its probably because I have put some weight on as well. However, the firm did want to know so hope my point may be borne in mind.”

Helpful Report

Posted 7 years ago

Hi Kath Thank you for your review. I have taken a look through our customer service help desk, and I can't seem to find any communications from you regarding this order. Would you please be so kind as to drop us an email at customerservice@uktights.com and I will gladly be of assistance to you. Best wishes Toni UK Tights Customer Service

Posted 7 years ago

“Unfortunately I found the tights medium too short even though I’m only 5 foot six and slim.”

Helpful Report

Posted 7 years ago

“I ordered over the knee socks which arrived on time and were quite nice quality. I decided to go for the XL option as I know from past experience ordering online things can be on the smaller side. I am a size 12. Sadly these are not an XL and cut into the skin around my knees. I will keep them however they will need to be worn as folded socks under my knee.”

Helpful Report

Posted 7 years ago

“The order was automatically sent to my billing address and not to my residential address. The website did not allow me to choose when ordering. That was inconvenient! But delivery was quick I must admit.”

Helpful Report

Posted 7 years ago

Dear Salim Thank you for ordering with us and I'm glad to hear that your order arrived so quickly! In future, to make sure that it goes to your preferred address, in the top-left of our Fast Checkout page we have a tick box which says "I need a different delivery address". Simply click this and tell us where you'd like your parcel to go. Alternatively, if you create a UK Tights customer account, you can save addresses and select the appropriate one at Checkout. Thank you! Kind regards, Keri Customer Service UK Tights

Posted 7 years ago

UK Tights is rated 4.8 based on 32,807 reviews