UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,176 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,176 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's unfair for not unable to claim within the joining and past year I paid and didn't go to dentist and second year I'm paying and first time to claim and yet declined. So unfair.”

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Posted 8 months ago

“Late Friday afternoon I had to contact Customer Services being unable to upload my dental receipt. I had on previous occasions had no problem uploading but after 4 unsuccessful attempts on this occasion was becoming a little exasperated due to all my details being wiped from the form each time I retried. Customer Service Administrator, Deborah Morrey politely listened to my problem, talked me through possible solutions and ultimately provided an email for me to attach my receipt and send it direct. Furthermore early Monday morning I received an email from Deborah telling me my claim had been processed. I can only thank Deborah for her total professionalism, timeliness and focused customer service!”

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Posted 8 months ago

“My dental claim had been declined due to confusion with cancellation dates. I wrote to the Customer Service Manager with my query. Within two hours, a Customer Service Administrator, Deborah Morrey, had replied to say my claim was being processed and would be in my bank account in 3 to 5 working days. Thank you for your help Deborah. I very much appreciate it.”

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Posted 8 months ago

“Excellent service, fast response to any queries,and payments , no just as a one off, in 20 plus years of being with them”

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Posted 8 months ago

“Deborah was very helpful and understanding regarding my enquiry and resolved my issue professionally.”

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Posted 8 months ago

“Great service, prompt payment. Nicola in customer service is an absolute superstar, polite, friendly and exudes what customer service is all about - a refreshing change..... keep up the good work”

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Posted 8 months ago

“This was my first time using the service. I had sent the wrong type of receipt, but the agent was quick to email me with what I needed to provide. Service was quick and informative :) Only thing of note - the link to this review page didn't come through as a hyperlink. You may want to get that checked out :)”

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Posted 8 months ago

“Really friendly and helpful staff when I phoned with a query, prompt payment of claim.”

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Posted 8 months ago

“Extremely prompt response when requesting amendments to policy - response within an hour!”

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Posted 8 months ago

“I’ve been with this company for years and never had any issues. I emailed my claims form in this time and my attachment never sent, I received an email within hours saying the forms never arrived, so I sent them again in the afternoon and first thing next morning they said payment would be in my bank within 3 working days. Very happy”

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Posted 8 months ago

“Trying to get my first claim has been a nightmare. Emails back and forth not being picked up by the same individual. Keep moving the goal posts requesting different documentation. Proving to be more of a headache than beneficial”

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Posted 8 months ago

“Really quick at replying and keeping you in the loop of claims, very fair and reasonable as well. Staff are very friendly and easy to communicate with.”

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Posted 8 months ago

“I was having issues with uploading receipts on the online r portal and it was dealt with immediately.”

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Posted 8 months ago

“Why am I paying for insurance when I don't get the full amount back.”

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Posted 8 months ago

“Service is absolutely great. Very helpful and professional.”

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Posted 8 months ago

“Easy claim process and if there are any queries these are answered quickly and issues resolved”

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Posted 8 months ago

“Emailed asking a question and received a speedy response from Deborah. Filed for claim online and uploaded receipts. Quick process and money goes in swiftly.”

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Posted 8 months ago

“Excellent service - prompt, polite and helpful, making me feel like a valued customer. Thank you.”

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Posted 8 months ago

“So far so good. I have only just started on this journey but so far so good. Excellent service this afternoon on the telephone. Thank you.”

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Posted 8 months ago

“I struggle with poor internet and am therefore forced to use a postal service to send in my claim forms, which is equally unreliable. I discovered that some forms sent out earlier in the year were not received and I had passed the 6 month deadline, albeit only by a few days. Fearing the worst, I rang up to explain and was helped by Nicola, who very kindly went the extra mile to help me claim back treatment costing in excess of £70. It is so unusual these days to be treated like a human being, but happily on this occasion, I was treated with sympathy and understanding. Thank you Nicola”

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Posted 8 months ago

UK Healthcare is rated 4.6 based on 3,176 reviews