UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 3,006 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service were very good. They sorted my claim quickly after I sent the wrong receipt. Very helpful and friendly.”

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Posted 6 months ago

“Nicola was very helpful from start to finish, thank you.”

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Posted 6 months ago

“Great Service, quick to claim and excellent customer service.”

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Posted 6 months ago

“Straight forward process. Easy to make claims, update employee details and wide range of benefits. The team members i have spoken to have been helpful and quick to respond.”

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Posted 6 months ago

“I was given a receipt that had faded so hand wrote on it to make it clearer so will now expect payment not a refusal I’ve been with UK healthcare for years so am very upset !”

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Posted 6 months ago

“Generic details listed under benefits table makes it unclear what will and will not be reimbursed when submitting a claim. Cost of treatments have risen along with inflation however claim amounts have not. Generic replies from company with no details provided. Beyond Dental check ups and Optometry no real benefit to having policy. The different levels of cover don't make any difference what is covered under the policy.”

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Posted 6 months ago

“Great service from submission to payment. Followed up my request immediately and kept me informed.”

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Posted 6 months ago

“I have not used the online system before but it was fairly straightforward I shall definitely be using it again and so much faster than the post”

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Posted 6 months ago

“I needed to process a claim for a routine, annual optician check up but there was an issue with the name on the receipt. This was handled promptly and efficiently by Maxine Pennington and I was very grateful. Excellent service.”

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Posted 6 months ago

“I was struggling to fill in the online claim form. I don’t think it’s user friendly enough. Then someone emailed me requesting to send them details so they can complete the claim. I’m so pleased they did as won’t know how to do it. The best service by far Mile, there’s always someone getting intouch to help when needed. Thank you so much”

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Posted 6 months ago

“Very helpful when I needed conformation and guidance”

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Posted 6 months ago

“Very easy to submit claim. There was an initial issue with the documents I submitted but this was quickly and efficiently resolved.”

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Posted 6 months ago

“Very easy and straight forward claim process. Not had any issues and recently added my son to the policy. All dealt with promptly by Sara Leathley”

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Posted 6 months ago

“Had a slight technical issue with an invoice, emailed customer service and received a response after 2 minutes. Issue resolved. Thank you to the team and to Sara for resolving the issue”

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Posted 6 months ago

“Slight technical issue with a claim and a lack of communication proved extremely unhelpful. Contacted a customer service executive who arranged a same day contact call. The caller resolved the issue in under a minute, for which I’m grateful. Still unsure as to why there was a problem but many thanks to Lisa and Nicola”

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Posted 6 months ago

“Very easy and simple to fill out the online claim forms. My caim was settled the same day supported information was provided. East and simple insurance policy would definitely recommend”

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Posted 6 months ago

“So far I have had no problems. Their service is good.”

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Posted 6 months ago

“Thanks to Andrew’s patience in dealing with my claim.”

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Posted 6 months ago

“I've subscribed to the UKHealthcare plan for my wife and myself and think since I've been able to make a claim by post the plan is great, as previous you could only make a claim online and for me it was a struggle. I would imagine people make claims for all sorts of medical problems, ours at present are just dental and to be reimbursed through the plan makes it worthwhile with rising costs for most treatments.”

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Posted 6 months ago

“I wanted to change my Dental insurance from NHS to private. The friendly lady Lisa made the switch so easy it was done in minutes. The price of the plan was very reasonable too.”

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Posted 6 months ago

UK Healthcare is rated 4.6 based on 3,006 reviews