UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,258 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,258 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and quick”

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Posted 7 months ago

“Had a few claims. Only 5 out of 6 processed. Thought it was just a human error which is fine but when I asked them to double-check using the list I emailed them, they just told me to wait 3-5 working days. I waited 7 working days, the missing payment didn't come though. Asked them again to check and they confirmed that there was a claim missing from the list I provided. If they had been bothered to check the first time, the extra steps in between could have been avoided.”

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Posted 7 months ago

“Fabulous service. Very efficient. Dealt with Carl and he was very professional and dealt with my claim super fast.”

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Posted 8 months ago

“Great service, very quick response.”

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Posted 8 months ago

“Customer service was exceptional, polite, professional & prompt. Slight problem trying to upload documents on first submission of claim, then customer service couldn't read amounts when uploaded as pictures however claim was completed promptly on second attempt. Customer service couldn't have been more helpful, polite or prompt with their assistance. Thank you.”

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Posted 8 months ago

“I called customer services due to a slight issue and spoke to Carl Stickland, he was very helpful and informative. The issue was resolved the very same day, refreshing to have such excellent service, thank you.”

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Posted 8 months ago

“Excellent customer service, easy to make a claim and quick payments straight to your account.”

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Posted 8 months ago

“Disappointed that you didn't pay part of the claim I submitted for dental work I had done, so policy has been cancelled. Also I would like a refund for the two months I have paid so far.”

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Posted 8 months ago

“I had an issue with a recent claim and Mr Carl Stickland was extremely helpful with his guidance/support; the issue has now been resolved. I thought he was just fabulous !! xx”

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Posted 8 months ago

“Very prompt action. Needed more info but once I replied claim was processed. Fantastic customer support”

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Posted 8 months ago

“Very helpful as I could not upload the website to make a claim and then was sent a link with further information of how to do about it. thank you”

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Posted 8 months ago

“Uploaded my claim and had confirmation online but didn’t get an email. Followed up and no record on the system. Have uploaded again and sent documents but still not resolved.”

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Posted 8 months ago

“Great customer service , speedy response and claim actioned quickly.”

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Posted 8 months ago

“Very fast reply and easy to understand. Thank you.”

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Posted 8 months ago

“Joined the scheme in September. They've been a great help in processing my first claim for dental work. Special thanks to Carl”

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Posted 8 months ago

“They would not accept my receipt without my name and address on it and when I went back to the opticians and got them to send it as requested they then said you can't send personal details by email but that is what they had asked for!”

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Posted 8 months ago

“I’m very dissatisfied with the way my first claim is being handled and treated as if it was fraudulent. Totally disappointed”

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Posted 8 months ago

“I'm new so can't comment on refunds etc”

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Posted 8 months ago

“Carl was so helpful and promptly emailed me to get further info to process my claim, kind and very professional attitude throughout the whole process. Amount was credited to my account in 3 days. Great service! Thanks.”

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Posted 8 months ago

“These guys are super helpful and lovely on the phone. Sometimes emails go through to junk, so check there if you haven't received communication via email 👍🏻”

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Posted 8 months ago

UK Healthcare is rated 4.5 based on 3,258 reviews