UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,985 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,985 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift response and friendly”

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Posted 6 months ago

“As part of my employers perk we get a basic cover. I upgraded to level two and the benefits are pretty good. Level three is what I see waste of cost against payouts. Usually process is straightforward once a few procedure in claims is worked out. Recently I have had a few issues which maybe down to new staff. Still worthwhile to me to just ask what is missing and sort it. I have workmates who are not particularly computer or email literate and they do get frustrated at the claims process. On the whole personally I am happy with the service.”

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Posted 6 months ago

“I was unable to submit all receipts for treatment due to the websites receipt limit, but Nicola Taylor in the Customer Service team went out of her way to help me.”

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Posted 6 months ago

“Gary’s check up was a NHS check up & the hygienist is now obviously now private. So surely the check up is refunded to me!”

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Posted 6 months ago

“Received an absolutely pointless reply that ignored the fact I had already said I hadn't received the payment.”

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Posted 6 months ago

“I had tech issues uploading a receipt to my claim and the operative was very helpful in assisting me to submit it by other means.”

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Posted 6 months ago

“Very speedy responses and processed super quickly! !”

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Posted 6 months ago

“No issues”

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Posted 6 months ago

“They reacted very quick to my query.”

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Posted 6 months ago

“Deb Grimshaw replied to my email next day and made sure my direct debit was set up correctly. It was a very fast efficient service. Thank you”

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Posted 6 months ago

“Nicola Taylor sorted everything out for me. Many thanks Nicola..”

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Posted 6 months ago

“Customer Service has always been efficient and personable. Maxine Pennington was very helpful! All in all I have been very happy with the service and "package" offered.”

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Posted 6 months ago

“Sorted my issue after claim declined promptly and efficiently.”

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Posted 6 months ago

“Can't fault the services, very helpful, never have to wait for replies etc. Very happy with it”

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Posted 6 months ago

“Great customer service by Nicola Taylor. Fast response.”

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Posted 6 months ago

“The process was very simple, straight forward and quick. I'm very happy with this service. Thank you :-)”

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Posted 6 months ago

“Had no issues or concerns regarding my claim. The communication and claim was handled great.”

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Posted 6 months ago

“I am not sure if this company is deliberately losing claims, reject or pay less than the allowance, in order to make more profit; or if they’re genuinely this incompetent. Almost every claim is a mess or has problems that when resolved, all end up being admin error. Very frustrating to deal with.”

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Posted 6 months ago

“I’m very disappointed and dissatisfied with the way my claim was handled.. A. the length of time it has taken to identify and resolve a problem within your finance department. B. despite providing all the necessary evidence which I was asked to provide Including my bank statement to prove that I did not receive the payment. I do not understand why it’s taken over 3 Months to settle my claim. The whole process has been extremely stressful, due to the number of emails I needed to send Finally, I will not be renewing my policy. Which was opened via Unison.”

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Posted 6 months ago

“Customer service was very helpful and knowledgeable”

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Posted 6 months ago

UK Healthcare is rated 4.6 based on 2,985 reviews