UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,180 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,180 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had two policies and two claims one refused due to private treatment and the other processed incorrectly. Would not recommend.”

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Posted 2 years ago

“Sara Leathley is very helpful and responds to emails promptly too. She knows what she is doing and is great help all the time. Thanks VD Nurseries”

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Posted 2 years ago

“I made a request to change from one policy to another changing the people on the policy too which I really thought would be difficult but it was completed in a very short time. Any in customer service rang me and completed this immediately for which I was very grateful.”

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Posted 2 years ago

“Really speedy response to a billing request”

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Posted 2 years ago

“Andrew and Sara helped me resolve my issue promptly with no troubles”

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Posted 2 years ago

“I have never had a health plan before and have found this service to be exceptional. Staff respond quickly and efficiently to emails. So far I have claimed dental treatment, no bother, and added my children to the cover which provides peace of mind.”

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Posted 2 years ago

“Sara was good at setting up my policies but as to making a claim....nightmare. Each time l contacted them for an update l spoke to someone different and each required more information to complete the claim, despite contradicting themselves. Eventually got the policy claims refunded but now l cancelled the policy. Very frustrating.”

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Posted 2 years ago

“I contacted the company with regards to my dental plan and a payment that had not been processed. The customer service representative was extremely helpful, knowledgeable and friendly. She gave me her direct email so I could send the documents to her to enable her to process my claim. My claim was completed the next day. Excellent customer service.”

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Posted 2 years ago

“Great customer service and support, and easy to navigate site.”

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Posted 2 years ago

“Having been a member of Westfield health for a number of years where the customer service was excellent I am somewhat unhappy with the customer service delivered by UK healthcare. I took out dental cover some months ago and have never received a welcome pack in the post as promised when I signed up. I queried this when wanted to make a claim and hadn’t received a policy number as required on the claim form. When I contacted UK healthcare I was unhappy at the implication that I must’ve received the welcome pack as it was despatched by them and I therefore must be mistaken. When I was passed on to another person they were also insistent that I must’ve received the welcome pack - I hadn’t and when I insisted that I hadn’t they eventually said they would send me another pack in the post. I still have not received it despite an e mail dated 14 March assuring me that a pack would be sent. When I made a claim for some dental treatment, I was contacted by e mail and asked to provide additional in formation. Once I received this from my dentist I forwarded it to UK healthcare, I received an automatic reply but to date haven’t received any information as to whether or not the information I submitted is satisfactory.”

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Posted 2 years ago

“Sara was quick and efficient”

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Posted 2 years ago

“Deborah extremely helpful responding to my query re an apparently unprocessed claim. Quick and efficient with a followup email afterwards. She explained about the backlog of emails (I was still awaiting a reply to two emails). Would be Five Stars, if only UK Healthcare could find a way, when responding to claims submitted, to give the Heading of the claim as well as giving it a number (eg Osteopathy, Chiropody etc). Would make keeping track of our various submissions much easier”

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Posted 2 years ago

“Emails were answered promptly and staff provided very helpful advice and replies.”

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Posted 2 years ago

“I was sent an email from Mark Shaw in customer services on Thursday evening at 17.17pm stating that he needed more proof of my surname. I felt this was an assault because I work for Hammersmith & Fulham and have been with your organisation for a long time. For him to question who I am was very upsetting. This has now been sorted by Nicola whom I found extremely helpful. She even sent me an email stating when I would receive my claim. Thank you Nicola”

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Posted 2 years ago

“The lady I dealt with from UK Healthcare was really helpful, professional and caring. I was struggling to download receipts and she made the claims process so much easier for me.”

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Posted 2 years ago

“Very helpful and a pleasure to talk to. Thank you”

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Posted 2 years ago

“Very quick and prompt response to add my child to policy by Sara Leathley.”

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Posted 2 years ago

“Efficient and friendly service delivery - thank you so much to Debra G and Sara L!”

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Posted 2 years ago

“Thank you for your patience and quick, efficient reply.”

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Posted 2 years ago

“Very quick response from Sara Leathley to upgrade my policy and add my child.”

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Posted 2 years ago

UK Healthcare is rated 4.6 based on 3,180 reviews