UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,181 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,181 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service from the advisor, Andrew. Really helpful and patient, as I kept getting things wrong! And then processed my claim really quickly, once everything had been received correctly. Very happy to recommend.”

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Posted 2 years ago

Thank you so much for taking the time to rate our UK Healthcare services with a fabulous 5 stars! We are delighted to hear that you had a great experience with our advisor, Andrew. Our team takes pride in providing excellent customer service and ensuring our clients' needs are met. Andrew will be thrilled to know that his assistance was helpful throughout the entire process. Once again, thank you for choosing UK Healthcare, and we sincerely appreciate your recommendation. Best regards, Customer Service Team

Posted 2 years ago

“The process from claiming and having confirmation that payment has been sent my my bank account was very fast and efficient. Well done 👌🏽”

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Posted 2 years ago

Thank you so much for your kind words and for giving UK Healthcare a glowing 5-star rating! We really appreciate your feedback and we're thrilled to hear that you found the process of claiming and receiving payment to be fast and efficient. We take great pride in delivering excellent service to our customers, and your satisfaction is our top priority. Thank you for recognizing our efforts, and we're glad to have had the opportunity to serve you.

Posted 2 years ago

“Easy to submit claim and contact support, great value for money.”

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Posted 2 years ago

Thank you so much for your outstanding 5-star rating of UK Healthcare! We truly appreciate your feedback and are delighted to hear that you found our services easy to use and that our support team was readily available. We strive to provide great value for money and are thrilled that you feel we have achieved this. Should you have any further inquiries or require assistance, please do not hesitate to reach out. Thank you once again for choosing UK Healthcare!

Posted 2 years ago

“Claims are easy to submit. Website is easy to navigate. I also had several queries regarding the policy which were dealt with quickly by Debbie Grimshaw.”

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Posted 2 years ago

Dear Tommy, Thank you so much for your glowing 5-star review of UK Healthcare! We truly appreciate your feedback and are delighted to hear that you found our services to be exceptional. We're thrilled to know that you found claims submission to be hassle-free and our website easy to navigate. At UK Healthcare, we strive to provide a seamless experience for our policyholders, and your positive experience reassures us that we're on the right track. Thank you once again for choosing UK Healthcare and taking the time to share your feedback. Best regards, Customer Service Team

Posted 2 years ago

“hi Had severe toothache for 5 days My dentist who i usually go with have just gone private phoned around all dentists in Taunton and surrounding area as i do not drive to try and find a NHS dentist and no one for love nor money are not taking on any more NHS patience I went back to my old dentist which cost me £255 phoned and explained to these people if they could help towards cost not all but some this was there reply after paying in for 10 years plus !!!!!!!!!!! In relation to your recent dental claim we are unfortunately unable to process this as the treatment carried out is shown as private treatment which is not covered on your policy as the terms & conditions state: “You cannot claim for any privately charged treatment undertaken or charges incurred on a private basis in conjunction with or alternative to your NHS treatment if you have the NHS Patient Plan. This includes treatment by a private hygienist working in your NHS dentist’s practice. We would advise that you ask your dentist about your treatment needs and charges before proceeding with the treatment as you cannot claim for any costs that are outside the benefits listed in the English NHS bands 1, 2 and/or 3. If you live in or are treated in Northern Ireland or Scotland, you will be reimbursed for your treatment up to the English NHS banding limits.” I hope this helps but please feel free to contact me again should you have any further queries & if you would like to leave a comment in regards to the service you have received please do so here:”

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Posted 2 years ago

“Sara & Debra are great, professional and sort any issues/respond immediately. Thanks to you both. 10/10.”

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Posted 2 years ago

“Deb Grimshaw was really helpful when I sent an enquiry and very friendly too. Thank you Deb”

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Posted 2 years ago

“Very prompt response as always.”

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Posted 2 years ago

“Very happy ✔️”

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Posted 2 years ago

“Prompt and efficient customer service received.”

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Posted 2 years ago

“Very informative and well explained correspondence from Sara Leathley.”

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Posted 2 years ago

“I had great service from the admin team, and I was contacted pretty quickly after I submitted my claim. The main issue is the pre existing element within the contract. I went for a general check up with my dentist. I was then told that it would be recommended that I have two fillings, but was not deemed as urgent. I coincidently received notification about this health provider through unison ,and took out the policy. I then contacted my dentist to get the treatment done - post policy, but I have been told that my claim cannot be processed as the pre treatment examination took place before I took out the policy. I don't think this policy is for me, as its unlikely that I will be having further treatment for a while. So I've decided not continue with this.”

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Posted 2 years ago

“I have not heard anything since I put 2 claim.s through. And that was a month ago. Not happy with the service at all and thinking of cancelling.”

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Posted 2 years ago

“I’ve been paying in this for years and now my claims are being refused- so I’m feeling totally ripped off! Not good. Why the sudden refusals ? No communication to say anything different- so I should have at least a years refund on my premiums! Not fit for purpose- feeling cheated and very angry!😡 Christine Nash”

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Posted 2 years ago

“Thankyou so much for your help with my Dental claim I appreciate it very much.”

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Posted 2 years ago

“The advisor who I spoke to was really helpful and friendly and efficient . He dealt with my enquiry within 5 minutes .”

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Posted 2 years ago

“Carl Stickland in Bolton has been very helpful in sorting a complicated problem that has just come to light with my Hospital Saturday claim. You are lucky to have such a caring employee.”

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Posted 2 years ago

“Sara replied to my email the same day and had resolved my enquiry. Her email tone was friendly and professional. This is the first time I've contacted UK Healthcare and I was impressed.”

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Posted 2 years ago

“Sara replied to my email the next day and had resolved my enquiry. She explained everything clearly and her email was professional & friendly. This is the first time I've contacted UK Healthcare and I was impressed.”

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Posted 2 years ago

“Sara is always really helpful and responds to emails immediately. I know I can rely on her if I need information quickly.”

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Posted 2 years ago

UK Healthcare is rated 4.6 based on 3,181 reviews