UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,181 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,181 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a pleasure to deal with this company as there's always a kind human on the other end of the line, most recently Carl in customer services. Thank you UK Healthcare for a first-class customer experience!”

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Posted 2 years ago

Dear Paula, Thank you so much for giving UK Healthcare a glowing 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you had a first-class customer experience with us. We couldn't agree more with your sentiment - it's always a pleasure to deal with our customers, and we pride ourselves on having kind and helpful humans like Carl in our customer services team. We'll be sure to pass on your kind words to him! Once again, thank you for taking the time to share your experience. We look forward to serving you again in the future. Warm regards, Customer Service Team

Posted 2 years ago

“First Class response in good time by super-helpful staff.”

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Posted 2 years ago

“I did cancel my direct debit a while ago and an advisor called to ask why. I explained that since I had taken out the policy I was paying out more on the policy than my dental care. She advised me to have my teeth cleaned every 3 months and this would justify the payment. I have had my teeth cleaned recently and you have now said it cannot be paid as it is for private treatment. I wasn’t asking for the full payment just the NHS charge to be refunded but I was told no it can’t be done as was for private treatment. I cannot have the NHS clean due to being very sensitive and I was paid for the private one assuming the cost of the NHS one would be refunded. I am very unhappy with this and I will be cancelling my policy.”

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Posted 2 years ago

“Error made with my payment but it was dealt with very quickly and efficiently.”

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Posted 2 years ago

“Wasn't sure what I'm entitled to but on enquiring it was clearly explained. Good service.”

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Posted 2 years ago

“Had a little confusion with my name having changed through marriage. The team was so helpful to get my claim sorted, absolutely fantastic service!”

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Posted 2 years ago

“Great service, well designed, with quick service responses, my only gripe is the difficulty of figuring out what I have claimed on and when. Specifically, I feel there should be a page where I can see my current levels of each claim.”

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Posted 2 years ago

“Efficient and fast”

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Posted 2 years ago

“Very helpful and quick getting back to you”

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Posted 2 years ago

“Top service”

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Posted 2 years ago

“Been using for a few years, always quick and easy to do. Sara always makes any amendments to our policy very quickly which is always appreciated.”

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Posted 2 years ago

“Made a claim within two days it’s been in my account”

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Posted 2 years ago

“Because I can’t claim via email or online . I have to print it off fill it out post it . We are in 2024”

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Posted 2 years ago

“Wonderful policy and easy to amend and allow partner to recieve the wonderful benefits provided.”

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Posted 2 years ago

“Great communication”

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Posted 2 years ago

“Sarah and the rest of the team at UK Healthcare are always super quick and super efficient when dealing with our requests or queries.”

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Posted 2 years ago

“Fast service, making the changes needed.”

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Posted 2 years ago

“Very quick response.”

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Posted 2 years ago

“I like the policy that we have with UK Healthcare however we are reliant on having to make contact to ask when the benefit renews, this can some times take days & several emails. It would be best if we could see this information on our account - make it more customer focussed - self service freeing the staff up to help customers who have genuine queries. Thanks”

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Posted 2 years ago

“Nicola dealt with my dental claim with patience and professionalism and resolved the matter promptly . I much appreciated her help.”

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Posted 2 years ago

UK Healthcare is rated 4.6 based on 3,181 reviews