UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,180 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,180 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a stressful query about kids being added to my plan and Sara today and Andrew previously were so helpful.”

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Posted 2 years ago

“Mark replied to email with the specific information that I requested. Very happy with the service I received from him.”

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Posted 2 years ago

“Deborah was very helpful from Bolton and sent me the form I requested immediately. That is good service. Well done Deborah.”

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Posted 2 years ago

“Never received policy documents, was unaware that would not receive pay out for ongoing condition that began prior to policy so was therefore paying £25 a month for my partner and I for no reason. I believe those payments should be refunded but that has fallen on deaf ears”

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Posted 2 years ago

“Policy Details: I am covered under the Protego Dental Plan, initially provided by a different organization. My policy is based on the NHS scale of dental charges, with an annual maximum benefit of £500. Recent Claim Issue: On March 16 2024, I visited my dentist in the UK for a checkup, cleaning with the hygienist, and x-rays. The total cost was £300. Unfortunately, my claim was declined because my treatment was private and not NHS! Lack of Communication: Throughout my membership, I have not received any communication from the provider regarding my policy or updates. The Protego website provides no information regarding policy, coverage or upgrade advice. My recent telephone communication with a male operator proved negative. He did not want to explain or guide me regarding my current policy, available options, etc. He stated that my claim was unsuccessful because my cover was for NHS, and my recent treatments were private! At no point did he offer to discuss the issue further, even though I was open to considering changes to my policy if I knew how to go about it, given the total absence of communication for years.”

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Posted 2 years ago

“- you response time and quality of service has been good.”

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Posted 2 years ago

“Funmilola is a very helpful and responsive member of staff. I've not had many dealings directly with UK Healthcare, but the majority have been with Funmilola I've felt well treated with all these interactions.”

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Posted 2 years ago

“Efficient service.”

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Posted 2 years ago

“Responded quickly to my online enquiry to making an amendment to my policy as well as providing information on wider benefit discounts.”

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Posted 2 years ago

“It was my first time using the claim form, so I was a little unsure what I needed, but the email communication from the advisors was brilliant and informative so it helped get my claim complete. Thank you 😊”

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Posted 2 years ago

“Any queries I have had have been answered by helpful and knowledgeable staff.”

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Posted 2 years ago

“Great service! Communication first class happy customer”

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Posted 2 years ago

“They made me happy by paying my insurance claim. The six months in which we have to make a claim is great. The person whom dealt with my claim was very kind and patient. Keep up the good work. Thanks.”

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Posted 2 years ago

“Always reject claim Over ridiculous reasons”

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Posted 2 years ago

“I requested P11d values for a health care plan, Debra Grimshaw replayed in super fast time. Thank you for your assistance Debra”

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Posted 2 years ago

“Spoke with Nicola Williamson who was more than helpful. She even helped with an easier way to claim.”

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Posted 2 years ago

“Sara was really efficient with helping me with my query with a quick response.”

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Posted 2 years ago

“Absolute con do not use”

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Posted 2 years ago

“Quick response with easy to follow info”

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Posted 2 years ago

“These people are fraud and thieves.. they never pay you they always have excuses.. ooh this is not NHS why would someone go pay for a policy in the beginning they will tell you it's private and NHS and when you claim it's not private it's so confusing .. first it's not possible to get emergency for NHS You have to wait for long time . They are so frustrating ..I would not advise anyone to join this .. find a private policy which includes NHS otherwise there is no point joining this ppl ..”

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Posted 2 years ago

UK Healthcare is rated 4.6 based on 3,180 reviews