UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,270 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,270 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far I have had no problems. Their service is good.”

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Posted 1 year ago

“Thanks to Andrew’s patience in dealing with my claim.”

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Posted 1 year ago

“I've subscribed to the UKHealthcare plan for my wife and myself and think since I've been able to make a claim by post the plan is great, as previous you could only make a claim online and for me it was a struggle. I would imagine people make claims for all sorts of medical problems, ours at present are just dental and to be reimbursed through the plan makes it worthwhile with rising costs for most treatments.”

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Posted 1 year ago

“I wanted to change my Dental insurance from NHS to private. The friendly lady Lisa made the switch so easy it was done in minutes. The price of the plan was very reasonable too.”

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Posted 1 year ago

“Emails received from Debra Grimshaw were rude, judgemental and offensive. I have a corporate plan and was simply trying to understand all the terms and conditions/restrictions before upgrading to Level 2 of membership. She implied that I was 'playing the system' and that I did not understand what an insurance policy was. So, from wanting to upgrade to Level 2, I then decided to cancel and go to another provider after such AWFUL customer service. I work in customer service and it's about trying to assist the customer and accommodate their needs wherever possible, not tell them they're stupid. Well, lost business for UK Healthcare!”

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Posted 1 year ago

“Swift response and friendly”

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Posted 1 year ago

“As part of my employers perk we get a basic cover. I upgraded to level two and the benefits are pretty good. Level three is what I see waste of cost against payouts. Usually process is straightforward once a few procedure in claims is worked out. Recently I have had a few issues which maybe down to new staff. Still worthwhile to me to just ask what is missing and sort it. I have workmates who are not particularly computer or email literate and they do get frustrated at the claims process. On the whole personally I am happy with the service.”

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Posted 1 year ago

“I was unable to submit all receipts for treatment due to the websites receipt limit, but Nicola Taylor in the Customer Service team went out of her way to help me.”

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Posted 1 year ago

“Gary’s check up was a NHS check up & the hygienist is now obviously now private. So surely the check up is refunded to me!”

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Posted 1 year ago

“Received an absolutely pointless reply that ignored the fact I had already said I hadn't received the payment.”

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Posted 1 year ago

“I had tech issues uploading a receipt to my claim and the operative was very helpful in assisting me to submit it by other means.”

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Posted 1 year ago

“Very speedy responses and processed super quickly! !”

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Posted 1 year ago

“No issues”

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Posted 1 year ago

“They reacted very quick to my query.”

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Posted 1 year ago

“Deb Grimshaw replied to my email next day and made sure my direct debit was set up correctly. It was a very fast efficient service. Thank you”

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Posted 1 year ago

“Nicola Taylor sorted everything out for me. Many thanks Nicola..”

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Posted 1 year ago

“Customer Service has always been efficient and personable. Maxine Pennington was very helpful! All in all I have been very happy with the service and "package" offered.”

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Posted 1 year ago

“Sorted my issue after claim declined promptly and efficiently.”

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Posted 1 year ago

“Can't fault the services, very helpful, never have to wait for replies etc. Very happy with it”

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Posted 1 year ago

“Great customer service by Nicola Taylor. Fast response.”

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Posted 1 year ago

UK Healthcare is rated 4.5 based on 3,270 reviews