UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,114 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,114 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service has always been efficient and personable. Maxine Pennington was very helpful! All in all I have been very happy with the service and "package" offered.”

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Posted 9 months ago

“Sorted my issue after claim declined promptly and efficiently.”

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Posted 9 months ago

“Can't fault the services, very helpful, never have to wait for replies etc. Very happy with it”

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Posted 9 months ago

“Great customer service by Nicola Taylor. Fast response.”

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Posted 10 months ago

“The process was very simple, straight forward and quick. I'm very happy with this service. Thank you :-)”

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Posted 10 months ago

“Had no issues or concerns regarding my claim. The communication and claim was handled great.”

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Posted 10 months ago

“I am not sure if this company is deliberately losing claims, reject or pay less than the allowance, in order to make more profit; or if they’re genuinely this incompetent. Almost every claim is a mess or has problems that when resolved, all end up being admin error. Very frustrating to deal with.”

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Posted 10 months ago

“I’m very disappointed and dissatisfied with the way my claim was handled.. A. the length of time it has taken to identify and resolve a problem within your finance department. B. despite providing all the necessary evidence which I was asked to provide Including my bank statement to prove that I did not receive the payment. I do not understand why it’s taken over 3 Months to settle my claim. The whole process has been extremely stressful, due to the number of emails I needed to send Finally, I will not be renewing my policy. Which was opened via Unison.”

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Posted 10 months ago

“Customer service was very helpful and knowledgeable”

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Posted 10 months ago

“I would like to take a moment to acknowledge the outstanding service provided by Nicola. She is an excellent communicator who ensures that information is always clear and easy to understand. Her in-depth knowledge and confident approach consistently inspire trust, and she has demonstrated time and again that she is both reliable and efficient. Nicola always keeps her promises, following up exactly as she says she will, and she delivers results without delay. Her professionalism and dedication to resolving issues make a real difference. It’s reassuring to know that when Nicola is handling a matter, it will be managed with care and competence. Thank you, Nicola, for your consistently high standard of support.”

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Posted 10 months ago

“I’m dissatisfied with the length of time, it’s taken to settle my claim. It’s taken over 4 months to settle my claim which just not good enough. My claim was unnecessarily delayed despite having to provide bank statement to evidence that I had not received the payment. You have now acknowledged that the error was made by department. Not good enough.”

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Posted 10 months ago

“10 days to advise that receipt didn't have the date on and only told that, when I chased payment.”

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Posted 10 months ago

“Andrew Bevins was very helpful with my claim to which I am very grateful. Top class service Thank you”

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Posted 10 months ago

“I rang and spoke to Deborah She was very polite, professional and very helpful with my enquiry. Emailing the links and information I had requested.”

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Posted 10 months ago

“Staff always helpful and claims settled quickly. Good service. Highly recommended.”

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Posted 10 months ago

“Thank you Mark for the quick communication and processing of my dental claim.”

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Posted 10 months ago

“Excellent service and an e mail was sent very fast, i have always received excellent service from you over the years.”

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Posted 10 months ago

“I have had an NHS Dentist Policy with this company through Unison for many years. Unfortunately I haven't had a dentist for the past 5 years till January 2025. I had some treatment done over 3 appointments before I remembered I have this cover. I put 3 claims in for my treatment but one was declined as I was one day over the 6 month time period. Luckily one of the service team re-looked at my claim and decided to honour the claim as I had continued to pay my subscription even though I had no dentist for over 5 years. Brilliant team, polite and sympathetic, great cover for £12.50 a month and you get 100% of your dental payments refunded back. Thank you to Andrew Bevins and Laura Murray for your attention and decisions.”

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Posted 10 months ago

“Quick efficient emails and service. No pain to claim!”

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Posted 10 months ago

“I had a query on the claim period and the advisor was extremely prompt in their reply and provided all the necessary answers to my query . All eligible claims have ben processed quickly”

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Posted 10 months ago

UK Healthcare is rated 4.6 based on 3,114 reviews