UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,270 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,270 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time using the service. I had sent the wrong type of receipt, but the agent was quick to email me with what I needed to provide. Service was quick and informative :) Only thing of note - the link to this review page didn't come through as a hyperlink. You may want to get that checked out :)”

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Posted 11 months ago

“Really friendly and helpful staff when I phoned with a query, prompt payment of claim.”

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Posted 11 months ago

“Extremely prompt response when requesting amendments to policy - response within an hour!”

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Posted 11 months ago

“I’ve been with this company for years and never had any issues. I emailed my claims form in this time and my attachment never sent, I received an email within hours saying the forms never arrived, so I sent them again in the afternoon and first thing next morning they said payment would be in my bank within 3 working days. Very happy”

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Posted 11 months ago

“Trying to get my first claim has been a nightmare. Emails back and forth not being picked up by the same individual. Keep moving the goal posts requesting different documentation. Proving to be more of a headache than beneficial”

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Posted 11 months ago

“Really quick at replying and keeping you in the loop of claims, very fair and reasonable as well. Staff are very friendly and easy to communicate with.”

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Posted 11 months ago

“I was having issues with uploading receipts on the online r portal and it was dealt with immediately.”

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Posted 11 months ago

“Why am I paying for insurance when I don't get the full amount back.”

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Posted 11 months ago

“Service is absolutely great. Very helpful and professional.”

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Posted 11 months ago

“Easy claim process and if there are any queries these are answered quickly and issues resolved”

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Posted 11 months ago

“Emailed asking a question and received a speedy response from Deborah. Filed for claim online and uploaded receipts. Quick process and money goes in swiftly.”

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Posted 11 months ago

“Excellent service - prompt, polite and helpful, making me feel like a valued customer. Thank you.”

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Posted 11 months ago

“So far so good. I have only just started on this journey but so far so good. Excellent service this afternoon on the telephone. Thank you.”

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Posted 11 months ago

“I struggle with poor internet and am therefore forced to use a postal service to send in my claim forms, which is equally unreliable. I discovered that some forms sent out earlier in the year were not received and I had passed the 6 month deadline, albeit only by a few days. Fearing the worst, I rang up to explain and was helped by Nicola, who very kindly went the extra mile to help me claim back treatment costing in excess of £70. It is so unusual these days to be treated like a human being, but happily on this occasion, I was treated with sympathy and understanding. Thank you Nicola”

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Posted 11 months ago

“Very quick and fast response times to queries and also polite and friendly.”

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Posted 11 months ago

“I think it would be better to insert your bank details just the once rather than each time and also a summary balance of what you have left in each pocket, ie dentist, opticians. I do not find it overly user friendly. I think it is really good for the quick turnaround of having the money back in your account ,just could do with a few tweaks in other parts.”

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Posted 11 months ago

“I was experiencing issues with submitting my claim, attempted several times to do so online, without successful. Maxime was excellent and sorted the problem within minutes of talking with her. Excellent customer service,”

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Posted 11 months ago

“Made an amendment to my policy adding my 2 children. Amendment was made and confirmed within 2 hours. Very efficient.”

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Posted 11 months ago

“Great level of service, very prompt.”

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Posted 11 months ago

“Really speedy service to add on my children”

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Posted 11 months ago

UK Healthcare is rated 4.5 based on 3,270 reviews