UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,985 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,985 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service and high level of professionalism by M Shaw in managing my concern this morning.”

Helpful Report

Posted 9 months ago

“Prompt and efficient service. It would have been helpful if you had explained, when you paid my last claim, that you were only sending partial payment as I was within my limit of £500. That way I would not have had to asked the question. I am aware the conditions are stated in the policy but it is not that clearly explained.”

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Posted 9 months ago

“I could not make a claim, the dental plan was a complete waste of money and time. I was asked to produce a card receipt with my name on it. Debit/credit card receipts do not include the card holder name. I was also told that the treatment I received was private, which it definitely was not. It would have cost a lot more if it had been private. I had no choice but to cancel the plan, I found the whole experience very frustrating.”

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Posted 9 months ago

“Amendments are processed super quickly and with a smile”

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Posted 9 months ago

“Deborah was really helpful and instantly got me to where i nedded to be interms of a claim -”

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Posted 9 months ago

“The call representative Mark was incredibly helpful in answering my questions and generally U.K. healthcare are quick to process claims”

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Posted 9 months ago

“hmmmmmmmm .. still assessing, quite prompt, that is if they actually receive my claim!! ... 3 claim forms have now gone missing, whether it is posted to BDHS or to UKHEALTH CARE? .. still never seems to arrive; if I have to send ''Signed for'' it cuts into my claim, which seems somewhat self-defeating .. and another thing, they will NOT payout on the actual Credit Card invoice or even if the Dentist prints out an actual invoice?? .. they demand only a handwritten form which leaves the receptionist somewhat peeved, having to write out an invoice every time .. when the computer printed form is USUALLY sufficient????”

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Posted 9 months ago

“They always answer my queries promptly and efficiently 👍🏻”

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Posted 9 months ago

“I have always been able to send a photo of my receipts and never had a problem. Something has changed and now the photos have to be converted to PDF or JPEG! Not an easy task for a 70 year old. Other than that I have never had an issue with my claims”

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Posted 9 months ago

“Clear and prompt reply. Thank you”

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Posted 9 months ago

“Customer service advised me on the information and proof that I would need to process my claim. It was handled quickly and professionally. Very pleased with the service offered.”

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Posted 9 months ago

“I've been very happy with the efficient service I've received.”

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Posted 9 months ago

“Staff were fantastic and very helpful and would attend immediately t your concerns.”

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Posted 9 months ago

“Carl Stickland, stuck at it and got got my claim through without any fuss! Thanks again Carl.”

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Posted 9 months ago

“I have made a couple of enquiries and Deborah Morrey has answered both very quickly and answered my questions Very very happy with service”

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Posted 9 months ago

“Thank you to Mark Shaw for your work answering my enquiry. Much appreciated.”

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Posted 9 months ago

“The whole process from start to finish was straightforward & fast with no issues. I was kept updated and communication was great.”

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Posted 9 months ago

“Very helpful feedback and advice to my query”

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Posted 9 months ago

“Very quick and efficient service”

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Posted 9 months ago

“I am absolutely disappointed and confused with this system. There is no issue when taking money from the account holder but when it comes to processing there is an issue. Enough is enough.”

Helpful Report

Posted 9 months ago

UK Healthcare is rated 4.6 based on 2,985 reviews