U Drive Cover Reviews

3.5 Rating 1,741 Reviews
62 %
of reviewers recommend U Drive Cover
3.5
Based on 1,741 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read U Drive Cover Reviews

About U Drive Cover:

U Drive Cover Limited is an independent insurance intermediary wholly owned by a senior management team with over 50 years experience in the non-standard insurance market covering motor, commercial vehicle, fleet, household and motorcycle.

We welcome enquiries from customers with an accident or motoring conviction history as well as modified vehicles. We can offer up to 65% discount for ex company car drivers with an accident-free history or for households where there is more than one car. We also offer cover for any car from a Mini to a Ferrari and for all ages from 17 to 99.

U Drive Cover Limited was formed to offer customers a personal approach. We treat each customer as an individual and offer an excellent service. Coupled with our excellent relationships with major Insurers, this enables us to offer competitive premiums as well as the personal touch. For the convenience of customers we do offer online quotations and the opportunity to purchase online but we also feel that we can make a difference by listening to the customer’s individual needs.

The U Drive Cover Limited offices are based In the UK and are manned by staff that have many years’ experience in providing these products. We do encourage existing and new customers to call us as there are many rating factors that can influence car insurance premiums and we welcome the opportunity to listen to your needs. Our aim is to prove that excellent service does not mean that you have to pay higher premiums.

U Drive Cover Ltd Grosvenor House, 4/7 Station Road, Sunbury, TW16 6SB.

Authorised and regulated by the Financial Conduct Authority

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous
Anonymous  // 01/01/2019
Excellent service changed to a much higher powered car and they didn't ask me for stupid money to change half way through the policy, And a very nice fella called luke then waved the £50 adjustment fee for my private plate. Can't fault them. 👍
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Posted 6 months ago
I need proof of my no claims because I have insured a motorcycle as a weekend toy and U-drive wouldn't give it to me because my car policy is still running (all be it for 4 weeks). Apparently I can only use my ncb discount for 1 policy. Absolute rubbish. I have taken out a policy for a motorcycle and need to prove that I haven't made a claim on my car which is completely different. Thinking of leaving and not making my final payment. Will never use them again.
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Posted 6 months ago
Do not buy a car insurance from this company they are scam after you paid in full they said it’s take time for validation something like that..ask for refund and they did in 15 days and cut some money from the refund as well.contact go compare even they did not reply ..so avoid this
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Posted 6 months ago
All was OK. The lads that I've spoken to were very helpful.
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Posted 6 months ago
Ance was so helpful! She was extremely competent and really kind. She sorted out an issue for me in 10 minutes which had taken me weeks to try and resolve! She even wished me luck with my exams. Thank you Ance 10/10!
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Posted 6 months ago
Absolutely terrible insurance company customer service is one of the worst I’ve ever heard messing around wanting more and more documents ever though I was told the insurance was finalised and the cancellation fee was ridiculous
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Posted 6 months ago
Great customer service, I had a issue with documents and nice lady I spoke to calmly and clearly talked me through process to sort situation out. Much appreciated 🙏
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Posted 6 months ago
Very bad experience thy just robed me half of my insurance money 💷 u drive cover will take ur money 💰 refund policy is sht 😑 don't use u drive cover insurance will regret it.very bad experience today 27.10.20023. :( . 0 stars
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Posted 6 months ago
A price was agreed on the cost of my insurance ( 19 years no claims ) then they increased it by over £400, if I hadn't paid my car would have to be removed from the road immediately
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Posted 6 months ago
Customer service no good at all, and also price is very expensive
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Posted 7 months ago
Very bad customer service. They’re talking very rudely.
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Posted 7 months ago
If I could rating them in minus I would do, complete scam company, accepted my insurance then after two days rang me asking for more money when I asked for my money back they said it will take seven days for a refund so I ended up with no insurance and no money in hand. complete rubbish
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Posted 7 months ago
I had to speak to yourselves today regarding my new vehicle and was very pleasantly greeted by Luke Steven’s. He was incredibly helpful, polite and knowledgeable. He made moving my insurance policy to my new car very easy. Thank you Luke for all your help today.
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Posted 7 months ago
Excellent!! I have been a customer for the past two years and every time I’ve had an issue with making my payment. I’ve contacted them and they have been so understanding. I’m flexible spreading my payments out. Always happy with the customer support and real professional people who have empathy and understanding to help you. Very grateful. Rachel in the cancellations department was simply amazing. This will be my third renewal. Definitely the best insurance company I have used in a decade. Thank you UDrive.
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Posted 7 months ago
My goal was to change vehicle on my policy. I liaised with Paul Onabajo. He was extremely helpful. I've not encountered any issues with UDRIVECOVER. On one occasion I forgot my phone at home and went to work where I realised I left my bank account frozen meaning my direct debit failed twice but they dealt with it as a case by case manner and could see my payments were normally smooth, so I wasn't charged late payment fee. Generally proactive, but, I was charged an admin free of £50 to change vehicle on my policy and will be a further £50 admin fee when I am ready to change back to pre existing vehicle. The 1star drop in review from 5 star to 4 star is simply because I had to fork out for temp insurance whilst I became registered keeper of temporary vehicle. And then a further £50 admin fee.
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Posted 7 months ago
Luke Stevens was very helpful and professional at Udrive. Highly recommended
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Posted 7 months ago
Wanted to cancel policy on one car and set up new policy on another. Expected a long-winded phone call and obstacles to deal with e.g. info required I hadn't got or didn't know but Paul Onabajo made it all go off very smoothly and simply and didn't make me feel like a dinosaur because of being older and not very techno savvy. He was a pleasure to deal with.
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Posted 7 months ago
Messing around back and fourth wanting more documents even though I was told the insurance has been finalised- never had an insurance company who are such a farse
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Posted 7 months ago
Paul was very helpful with giving me all the quotes I needed before deciding on my next car purchase
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Posted 7 months ago
Can't make any adjustments online and close at 1pm on a Saturday! Useless.
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Posted 7 months ago
U Drive Cover is rated 3.5 based on 1,741 reviews